paypal payments not showing in BO

[jewelcam]

im using 1.6.09 and php 5.4, im using custom theme, site location lumbeejewelry.com

 

paypal orders are placed in live mode but do not show up in the backoffice, but the customer still gets charged.

 

however other payment options like pay by check work fine and are recorded in back office

 

this just started to happen after 1.6.08 to 1.6.09 upgrade

 

and im using the latest USA paypal mod 1.37 (which i uninstalled/deleted and reinstalled)

 

 

ive did a test order to reproduce the problem. below is what happens:

i place order

i pay at paypal

im directed back to shop

and items are are still showing in my cart as if i had not paid for them.

however in paypal it shows that i have paid for items.

 

in the admin BO i check the customer carts and it says this cart has been abandoned. 

Edited August 10, 2014 by jewelcam (see edit history)

[PrestaHeroes USA]

did you enable errors and reproduce as suggested in other threads?

[jewelcam]

Hello 

 

i turned on errors in the /* Debug only */ define('_PS_MODE_DEV_', true);

and i did another test,, no errors showed on the front office or backoffice but it returned me back to the order history. and items were still in my cart.

 

thanks

 

 

 

 

[jewelcam]

does IPN on paypal need to be setup? if so what URL does it need to point to?

[PrestaHeroes USA]

Hello 

 

i turned on errors in the /* Debug only */ define('_PS_MODE_DEV_', true);

and i did another test,, no errors showed on the front office or backoffice but it returned me back to the order history. and items were still in my cart.

 

thanks

 

wow, that is a bummer. 

 

look in folder override

 

do you have any overrides in there?  any non-native prestashop modules that 'muck'  around with orders?

 

other tips, if PayPal US, find and install PayPal EU, this often works when US not.  (and assuming no non-native messing with order)

[jewelcam]

ok i install the Ero paypal mod and set it up

 

after i added items to cart and selected the paypal payment option i got the following:

 

 

  A client has encountered a problem with the module PayPalAPI, see the report: 

PayPal response:
TIMESTAMP -> 2014-08-10T21:51:50Z
L_ERRORCODE0 -> 10002
L_SHORTMESSAGE0 -> Security error
L_LONGMESSAGE0 -> Security header is not valid
L_SEVERITYCODE0 -> Error

[PrestaHeroes USA]

 

ok i install the Ero paypal mod and set it up

 

after i added items to cart and selected the paypal payment option i got the following:

 

 

  A client has encountered a problem with the module PayPalAPI, see the report: 

 

PayPal response:

TIMESTAMP -> 2014-08-10T21:51:50Z

L_ERRORCODE0 -> 10002

L_SHORTMESSAGE0 -> Security error

L_LONGMESSAGE0 -> Security header is not valid

L_SEVERITYCODE0 -> Error

 

 

did you put your paypal email address (validated paypal email address) in business account?

[jewelcam]

yes, in the USA paypal,,, in the Ero paypal i dont see an option for that,, just api stuff

 

however no changes,, still same. i

Edited August 10, 2014 by jewelcam (see edit history)

[PrestaHeroes USA]

yes

 

there must be issue with your API credentials...gosh this is hard...generally setting up paypal is pretty easy..other times, well not so much

[jewelcam]

yes it seems odd,, it was working fine,, then after the upgrade to 1.6.09 and upgrade of USA paypal mod to 1.37  i noticed the issues.

 

but in 1.6.08 and prior USA paypal mod it worked fine.

 

currently im trying to set up a braintree account so i can use the braintree mod to replace the USA paypal mod.

[PrestaHeroes USA]

yes it seems odd,, it was working fine,, then after the upgrade to 1.6.09 and upgrade of USA paypal mod to 1.37  i noticed the issues.

 

but in 1.6.08 and prior USA paypal mod it worked fine.

 

currently im trying to set up a braintree account so i can use the braintree mod to replace the USA paypal mod.

 

sorry I have not helped in finding solution.

 

it may be a good idea to post in job offers, probably someone fix this for 20 euros..something like that...having actual hands on for supports is easier.

[jewelcam]

ok id like to do that,, but i need a trustworthy person. any recommendations?

[PrestaHeroes USA]

ok id like to do that,, but i need a trustworthy person. any recommendations?

 

 

 make sure the participate in forum rather than just post in job offers and has good community reputation

 

sorry I don't do that sort of work..curious as to the issue...

[jewelcam]

ok thanks for advice

[bellini13]

your original issue is because the Paypal IPN is not being processed.  No you do not need to do anything to enable it, the module sends the information necessary for Paypal to return the IPN (even if IPN is disabled in your Paypal account).

 

enabling debug mode will not help with this issue, since the IPN is server to server, and nothing you are going to see in the browser.

 

For Paypal Europe, make sure you look more closely at the configuration settings, you need to provide your paypal email address as the business account.  Look again.

[TxRanger55]

Started having this issue the other day after updating the PayPal US module. That is the only update I did. It was working fine prior to updating the module. I am going to try to revert to an older copy of the module and see if that fixes it.

[jewelcam]

@ TxRanger55   how do i get an old copy? id like to try same thing

 

thanks

[jewelcam]

@ bellini13

 

thanks for feedback and calcification on IPN

[jewelcam]

your original issue is because the Paypal IPN is not being processed.  No you do not need to do anything to enable it, the module sends the information necessary for Paypal to return the IPN (even if IPN is disabled in your Paypal account).

 

enabling debug mode will not help with this issue, since the IPN is server to server, and nothing you are going to see in the browser.

 

For Paypal Europe, make sure you look more closely at the configuration settings, you need to provide your paypal email address as the business account.  Look again.

 for the paypal Europe i still dont see the paypal email address,  all i see is below (i must be over looking it) thanks

API username : API password : API signature 

[jewelcam]

attached is IPN history from paypal (if this helps) (from the USA Paypal mod 1.37) and prestashop 1.6.09

 

Instant Payment Notification (IPN) details

 

Message ID

9HV14914UU959XXXL

Date/time created

8/10/2014 18:54 EDT

Original/Resent

Original

Latest delivery attempt date/time

8/10/2014 18:54 EDT

Notification URL

http://lumbeejewelry.com/modules/paypalusa/controllers/front/validation.php?pps=1

HTTP response code

What's this?

200

Delivery status

Sent

No. of retries

0

Transaction ID

3PG4427013780XXXC

IPN type

Transaction made

 

mc_gross=7.69&protection_eligibility=Eligible&address_status=confirmed&item_number1=&payer_id=YDXXX4YUXXX&tax=0.50&address_street=P.O. Box 2856&payment_date=15:53:52 

Aug 10, 2014 PDT&payment_status=Completed&charset=windows-1252&address_zip=28372&mc_shipping=0.00&mc_handling=0.00&first_name=TxXXXX&mc_fee=0.52&address_country_code=US&address_name=

XXXX LockXXxXX&notify_version=3.8&custom=141;1&payer_status=verified&[email protected]&address_country=United States&num_cart_items=1&mc_handling1=0.00&address_city=

Pembroke&verify_sign=ASyS9flVHpw.TVh9qeZ5ZvDRSbV4ASaikQGUXXXakKH4Tz2pw1irXXXXXX&[email protected]&mc_shipping1=0.00&txn_id=3PG4427013XXXXXXC&payment_type=instant&payer_business_name=

XXXXXXX.com&last_name=LockXXxXX&address_state=NC&item_name1=Your order&[email protected]&payment_fee=0.52&quantity1=1&receiver_id=TR7BQFXELNNXG&txn_type=cart&mc_gross_1=7.19&mc_currency=

USD&residence_country=US&transaction_subject=141;1&payment_gross=7.69&ipn_track_id=1c5a793d98XxXxXa1

Edited August 11, 2014 by jewelcam (see edit history)

[TxRanger55]

Ok. I reverted to the version of the PayPalUSA module that was included in the 1.6.08 download package and it is generating orders now. It looks like they were trying to fix the 404 error on returning to the store, but in doing so, they broke the order confirmation. By going back to the older module, you'll get the 404 error when returning from PayPal, but the order is still created and the status is updated properly.

 

To revert to the older module, you want to replace the contents "paypalusa" folder under Modules with the contents of the same folder from the 1.6.08 release (if you have it). 

[jewelcam]

i dont have it,, if possible can you email me that folder.. to info@ncwebservice"dot"com

 

thanks

[bellini13]

 

 for the paypal Europe i still dont see the paypal email address,  all i see is below (i must be over looking it) thanks

API username : API password : API signature 

 

 

yes, my bad I reversed the 2 modules.  PaypalUSA has the business account field that requires a valid paypal email address. 

 

If you are receiving security header, then you have invalid API settings.  Check for spaces at the beginning or end of the values.  Also make sure you are using live mode (not sandbox), unless you have a sandbox account configured properly.

[bellini13]

Ok. I reverted to the version of the PayPalUSA module that was included in the 1.6.08 download package and it is generating orders now. It looks like they were trying to fix the 404 error on returning to the store, but in doing so, they broke the order confirmation. By going back to the older module, you'll get the 404 error when returning from PayPal, but the order is still created and the status is updated properly.

 

To revert to the older module, you want to replace the contents "paypalusa" folder under Modules with the contents of the same folder from the 1.6.08 release (if you have it). 

And what version of the paypalusa module is it?

[TxRanger55]

PaypalUs Version 1.3.4 is what is working for me.

[bellini13]

interestingly enough, the /controllers/front/validation.php file (this is what receives and processes the IPN) did not change between v1.3.4 and v1.3.7.

[PrestaHeroes USA]

Ok. I reverted to the version of the PayPalUSA module that was included in the 1.6.08 download package and it is generating orders now. It looks like they were trying to fix the 404 error on returning to the store, but in doing so, they broke the order confirmation. By going back to the older module, you'll get the 404 error when returning from PayPal, but the order is still created and the status is updated properly.

 

To revert to the older module, you want to replace the contents "paypalusa" folder under Modules with the contents of the same folder from the 1.6.08 release (if you have it). 

 

 

PaypalUs Version 1.3.4 is what is working for me.

 

jewlelcam, are can you follow this path?

 

TxRanger55, can your please attach zipped 1.3.4?  click  more reply options-->attach file-->the insert in post button.

[jewelcam]

@ P Superstar

 

Thanks for help . i have decided to ditch the USA PAYPAL mod. 

 

i reverted to Braintree which is a Payment gateway and merchant account that Paypal bought.

and i am using the Braintree mod by Bellini which has the option to use traditional Paypal options as well as standard visa mastercard amex processing. 

 

its working fine for me and was simple to setup

 

thanks.

Edited August 11, 2014 by jewelcam (see edit history)

[PrestaHeroes USA]

deleted by moderator

 

please post new topic, TIP: when you think similar, it is off topic and deserves it's own subject.  thanks

[PrestaHeroes USA]

@ P Superstar

 

Thanks for help . i have decided to ditch the USA PAYPAL mod. 

 

i reverted to Braintree which is a Paypal company

and i am using the Braintree mod by Bellini which has the option to use traditional Paypal.

 

its working fine for me and was simple to setup

 

thanks.

 

I don't know what braintree is, sounds nice, and Michael (b13) is a valued community member with expertise (and patience) to help with payment issues.  Moderators are nortisouly absent from paypal threads...holy molly..

 

will wait to hear back from Tx....

[jewelcam]

@ EL Patron

 

Maybe the information posted here will help the Paypal/Prestashop team develop a reliable cross platform USA Paypal mod. 

 

Thanks again for all your help!!!

[PrestaHeroes USA]

@ EL Patron

 

Maybe the information posted here will help the Paypal/Prestashop team develop a reliable cross platform USA Paypal mod. 

 

Thanks again for all your help!!!

 

gosh you would think so...moderators are just community members and are as much out of the loop as anyone.  When ps split paypal us/eu, well I don't know why.  Be a good new topic I suppose.

 

something we all as community members could do more of, open forge rather than play 20 questions.  bores everyone involved.

 

it's not a bug if there is no bug report, open bug report here:

 

http://forge.prestashop.com

 

The most mysterious issues (by volume) on the forum concern paypal.  Which in the scope of things, and long time api, I find hard to understand.  I could make loads of money creating paypmen api's (I have much cc background), but well..I don't have Michaels people skills..jajajajajaja

 

happy ps'ing...c u all in the mix and please visit community and help others...moving topic to paypal section.

[TxRanger55]

TxRanger55, can your please attach zipped 1.3.4?  click  more reply options-->attach file-->the insert in post button.

 

Here you go.

paypalusa.zip

[joecoolio66]

PayPal 1.3.X has never worked for us since upgrading our site to 1.6.  Order is never created and products remain in the cart when trying to pay with your paypal account.  PayPal 3.7.2 works for us although I do try every upgrade on the 1.3.X side because the presentation is nicer.

[bellini13]

v1.3.8 was released that addresses a major issue with receiving the Paypal IPN, which creates the order.  I would suggest trying this version to see if it helps

[vegaskev]

I had a similar issue.  Though I found no solution here on PS forums, a drupal user figured out the issue to be that the cart time out timeframe (the time before an order is determined to be 'abandoned') does not allow for the time it can take paypal to actually send the signal back to the cart that the payment was authorized and completed.

 

According to another individual's IPN logs, the paypal signalled the order nearly 21 hours after the order was actually placed...by then his cms (and PS) will have already clocked the order as abandoned (especially if the buyer has closed their browser).

 

Not sure if PS core can do something to maybe delay carts being dropped into the abandoned class, or not, but that's what I would look at.

 

Rumor has it that PayPal Pro doesn't have this issue and I know from experience that most other merchant processors (authorize.net, etc.) do not have this issue.

 

Just my two cents.

[sharkey]

I am having this issue too.. I have tried the many suggestions but it is still not working. Anyone???

I am in Thailand using Thai Paypal. I thought that with Prestashop for simple payment modules I would NOT have to use a programmer. Very disappointed. 

[n_s_simpson]

We've received a mixture of Credit Card and PayPal orders today yet one of them (a PayPal one) is missing from the orders list.

 

I can see it by going into the customers and the order's fully processed through.

Edited August 19, 2015 by n_s_simpson (see edit history)