mojtabam Posted May 14, 2014 Share Posted May 14, 2014 Hi, I am using prestashop 1.5.4 and I just realized that after creating an account it does not send an email to the one who has created a new account. Could you please tell me what should I do? my web address is: http://www.kado2iran.com Thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 15, 2014 Share Posted May 15, 2014 back office-->localization-->translations-->Email Template Translations-->core (no theme selected-->select language flag core emails find: account.hml account.txt make sure there is an xlation for your language. If not make translations and test again. Link to comment Share on other sites More sharing options...
mojtabam Posted May 15, 2014 Author Share Posted May 15, 2014 Hi, Thank you for your response, but both of them are there and translated. I still have the issue! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 15, 2014 Share Posted May 15, 2014 do all other emails work, just this one not? Link to comment Share on other sites More sharing options...
mojtabam Posted May 15, 2014 Author Share Posted May 15, 2014 It seems send to a friend module is also not working. The fact is that, I have duplicated this website from another live working website, but I have updated most of the modules. Do you know what should I do now? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 15, 2014 Share Posted May 15, 2014 make sure you updated the store email to match you new domain. Link to comment Share on other sites More sharing options...
mojtabam Posted May 15, 2014 Author Share Posted May 15, 2014 Advanced Parameters > Email. I just send a test email and it worked! But I still have the issue!! Link to comment Share on other sites More sharing options...
mojtabam Posted May 19, 2014 Author Share Posted May 19, 2014 +1 Link to comment Share on other sites More sharing options...
Jerz Posted June 6, 2015 Share Posted June 6, 2015 Any solution for that? Have the same issue... Link to comment Share on other sites More sharing options...
Kelly.H Posted August 28, 2015 Share Posted August 28, 2015 waiting to get advice from somebody, please !! Link to comment Share on other sites More sharing options...
kittysgifts Posted August 28, 2015 Share Posted August 28, 2015 The problem is really with translations. I've tried for a couple of months to solve this issue too and one day it finally started to work again. The problem was in the translations but I really don't know what you have to do exactly since I've tried a lot of things at same time. I've entered in the translations using backoffice in my theme, in default theme, with no theme at all (core) and I also checked for files in the shop structure (using FTP acess) to assure that no file was missing. Good luck! Link to comment Share on other sites More sharing options...
Kelly.H Posted August 28, 2015 Share Posted August 28, 2015 The problem is really with translations. I've tried for a couple of months to solve this issue too and one day it finally started to work again. The problem was in the translations but I really don't know what you have to do exactly since I've tried a lot of things at same time. I've entered in the translations using backoffice in my theme, in default theme, with no theme at all (core) and I also checked for files in the shop structure (using FTP acess) to assure that no file was missing. Good luck! Hi kitty, thanks...I have not translated by myself yet. I use the language pack that is translated by previous people and import into... This sounds very hard...I really don't know how to handle this problem now... Link to comment Share on other sites More sharing options...
vekia Posted August 30, 2015 Share Posted August 30, 2015 verify if your mails directory contains email templates for your language /mails/en/ /mails/fr/ /mails/it/ etc. Link to comment Share on other sites More sharing options...
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