phlppgrssr Posted January 11, 2014 Share Posted January 11, 2014 (edited) Hi, I tried to install the klarna module, but the installation failed, my browser crashed. Now I can't access the modules Page and the payment page in the backoffice anymore. The page is blank. I activated the debug mode and got this error: Warning: require(/www/www.mydomain.de/doc/modules/klarnaprestashop/backward_compatibility/backward.php) [function.require]: failed to open stream: No such file or directory in /www/www.mydomain.de/doc/modules/klarnaprestashop/klarnaprestashop.php on line 78 Fatal error: require() [function.require]: Failed opening required '/www/www.mydomain.de/doc/modules/klarnaprestashop/backward_compatibility/backward.php' (include_path='.:/usr/share/pear:/usr/share/php') in /www/www.mydomain.de/doc/modules/klarnaprestashop/klarnaprestashop.php on line 78 How can I fix that? I tried to copy klarna to the module folder manually, but the requiried files aren't in the module folder. Thanks! Edited January 11, 2014 by phlppgrssr (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted January 11, 2014 Share Posted January 11, 2014 If those files are not in the original zip, it's just broken, i believe Link to comment Share on other sites More sharing options...
phlppgrssr Posted January 11, 2014 Author Share Posted January 11, 2014 But how can I make the module page accessable again? I tried to delete the karna module folder but the error still appears. Link to comment Share on other sites More sharing options...
NemoPS Posted January 11, 2014 Share Posted January 11, 2014 Have you tried uninstalling the module? Link to comment Share on other sites More sharing options...
phlppgrssr Posted January 11, 2014 Author Share Posted January 11, 2014 (edited) Thanks for your reply. I can't access the modules in the backoffice, this page is blank with the described error. That's why I can't deinstall the module. Sorry, maybe I described the problem inaccurate. Edited January 11, 2014 by phlppgrssr (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2014 Share Posted January 11, 2014 so if you can't uninstall it - you have to remove this addon from FTP service connect to your FTP account, open /modules/ directory and just remove klarna payment module directory Link to comment Share on other sites More sharing options...
phlppgrssr Posted January 13, 2014 Author Share Posted January 13, 2014 I already deleted the Klarna folder in /modules. It didn't work. But I found out, that another Klarna subfolder was created. I found that folder in a folder with a long generative name, something like /heu003h4uzrzueb4775bbe (not the exact name). I had no chmod permission for those files, but after I talked to my provider, it could delete them and now I have access to modules again.Thanks! Link to comment Share on other sites More sharing options...
mirabling Posted February 11, 2014 Share Posted February 11, 2014 I'm getting the same error when trying to install Klarna 1.7.4 I was able to get the modules page back after deleting the both the klarnaprestashop folder. Tried installing Klarna again with the same result. Have you been successful installing Klarna? Link to comment Share on other sites More sharing options...
vekia Posted February 11, 2014 Share Posted February 11, 2014 I'm getting the same error when trying to install Klarna 1.7.4 I was able to get the modules page back after deleting the both the klarnaprestashop folder. Tried installing Klarna again with the same result. Have you been successful installing Klarna? does the /backward_compatibility/backward.php file exist in your klarna module directory? Link to comment Share on other sites More sharing options...
mirabling Posted February 11, 2014 Share Posted February 11, 2014 Thanks. I found another thread describing that issue and i copied the file into the klarna directory and now it works.I'm surprised though that the prestashop team hasn't fixed this issue so the klarna module installs without errors. Link to comment Share on other sites More sharing options...
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