WorkingPS Posted December 13, 2013 Share Posted December 13, 2013 Hello, Use Prestashop 1.5.6.1 (latest version) when the customer logs in, I get in the back office empty cart with the customer's name as if he had added products and then they would be removed but it is not because it creates automatic empty. Some help? Thank you all in advance. Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 Hi! Are you using any third party module, override that might concern the cart? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 13, 2013 Author Share Posted December 13, 2013 Thanks for the reply. I'm not using any module, I've installed prestashop two days ago but I already know the platform. I did not upgrade but I installed directly 1.5.6.1 Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 I see. Are you experiencing the same issue on all browsers/platforms? Did you install using softaculous or alike? Or normal install? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 13, 2013 Author Share Posted December 13, 2013 Chrome and Explorer with the same problem, Manual installation with recommended by hosting prestashop A2Hosting Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 Are the rest of the cart functions working properly? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 13, 2013 Author Share Posted December 13, 2013 Yes working. Only this problem for customer when login in back office show empty cart but customer front office cart in normal empty 0 product select Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 Is there a chance you can try reinstalling prestashop? Or have you already started adding data? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 13, 2013 Author Share Posted December 13, 2013 Sorry i have 2 days work and add more data i think can't restart all Link to comment Share on other sites More sharing options...
WorkingPS Posted December 13, 2013 Author Share Posted December 13, 2013 Help me please? Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 Sorry, I'm kinda clueless at the moment :/ Link to comment Share on other sites More sharing options...
WorkingPS Posted December 16, 2013 Author Share Posted December 16, 2013 I need help for this problem, please! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 16, 2013 Share Posted December 16, 2013 Hi, I think nemo understood your issue but I am having a difficult time understanding the problem. Can you re-state the issue more clearly for me? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 16, 2013 Author Share Posted December 16, 2013 Hi, Ok thank you, i explain my problem: in the admin panel when I click on carts are abandoned me some empty carts without the customer having to enter anything into the basket of her shopping. Automatically when the customer logs in to their account prestashop make cart automatically can empty amount equal to 0.00 and with no product in it. I am waiting for a help, thank you very much. Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 Any help? Who have same problem or solve it? thank you Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 maybe this will help, from back office http://screencast.com/t/C380c6hXIA5P Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 This is my set. I need to change? http://s24.postimg.org/6rtvgdr9h/back_office.png Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 This is my set. I need to change? http://s24.postimg.org/6rtvgdr9h/back_office.png this looks correct, so I am not sure how to help or why you are having this problem. Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 I have clear cache but same problem don't know why this problem. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 now it's all guessing since the native ps feature is not working on your hosting try this and re-test...make sure to take your time testing, clean cache and cookies turn this off or on (opposite) of what you currency have http://screencast.com/t/zhAmNLNPcQu Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 Different test same error, Customer have clear cart but when login (only login) on back office show empty cart from customer X :( Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 Different test same error, Customer have clear cart but when login (only login) on back office show empty cart from customer X :( what is your url? I can test it from here. this is what I am testing, yes? 1. add to cart (not-logged in) 2. then I will log in (you say cart will empty) Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 The problem is that the client does not do any shopping cart only when you log in to your account with your email and password automatically when you log in the back office shows an empty cart with the name of the client without the client has added nothing but made only login Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 The problem is that the client does not do any shopping cart only when you log in to your account with your email and password automatically when you log in the back office shows an empty cart with the name of the client without the client has added nothing but made only login so we can not replicate the issue? Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 in what sense? I do not understand Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 I don't know how to help further if I can not reproduce the problem. Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 I can explain: Customer go to website make login only enter on personal account in back office we see 1 cart customer X but import is 0.00 no product only 0.00 Please help us! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 28, 2013 Share Posted December 28, 2013 I can explain: Customer go to website make login only enter on personal account in back office we see 1 cart customer X but import is 0.00 no product only 0.00 Please help us! the part missing in this explanation is you did not tell us if the the customer added anything to the cart from this post it seems you have core issues, for this topic maybe turn on errors as well to see if there are any good clues. http://www.prestashop.com/forums/topic/298314-error-blank-page-statistics-table-ps-order-detail-do-not-exist/ Link to comment Share on other sites More sharing options...
WorkingPS Posted December 28, 2013 Author Share Posted December 28, 2013 This has happened since, even before this issue of the blank page facing this error in your shopping cart. The customer also if you register as a new customer and do not put anything in the cart and then does the log appear empty cart to the back office automatic Link to comment Share on other sites More sharing options...
peter4661 Posted December 31, 2013 Share Posted December 31, 2013 We have not the same but simular issues after upgrade from 1.5.4.1 to 1.5.6.1. Observations after upgrade:Front office : cart does empty on check-out ( Maxton browser reported only once "impossible to add product to cart "error")http://forge.prestashop.com/browse/PSCFV-11387 back-office: Admin create new order.Error message: An order has already been placed with this cart. This product cannot be added to the cart http://forge.prestashop.com/browse/PSCFV-11388back-office: search is not working for moduleshttp://forge.prestashop.com/browse/PSCFV-11389 Tried tips from forum (without success)- pagecache empty- new .htaccess - friendly url off/on - Disable /enabled apache mod security- BO SEO & URL Shop domain change safe with / without WWW. URL: www.derks-wielersport.nl Without shopping cart we are loosing lots of bussiness. Any help is welcome Peter Link to comment Share on other sites More sharing options...
sbt Posted January 1, 2014 Share Posted January 1, 2014 I am having the same problem with you and no solution yet. This happens only in PS1.5.6.1. When I was testing on PS1.5.6.0, no such problem at all. It is not a big problem, yet rather annoying. What I am doing now is to select them all and delete them. If anyone would like to check on it, I can give my URL and PWD for BO. The attached is a screenshot of the problem. It will create one empty cart everytime one new registered customer log in. Thanks Link to comment Share on other sites More sharing options...
shahriar Posted January 28, 2014 Share Posted January 28, 2014 i Have same problem Link to comment Share on other sites More sharing options...
shahriar Posted January 28, 2014 Share Posted January 28, 2014 We have not the same but simular issues after upgrade from 1.5.4.1 to 1.5.6.1. Observations after upgrade: Front office : cart does empty on check-out ( Maxton browser reported only once "impossible to add product to cart "error") http://forge.prestashop.com/browse/PSCFV-11387 back-office: Admin create new order.Error message: An order has already been placed with this cart. This product cannot be added to the cart http://forge.prestashop.com/browse/PSCFV-11388 back-office: search is not working for modules http://forge.prestashop.com/browse/PSCFV-11389 Tried tips from forum (without success) - pagecache empty - new .htaccess - friendly url off/on - Disable /enabled apache mod security - BO SEO & URL Shop domain change safe with / without WWW. URL: www.derks-wielersport.nl Without shopping cart we are loosing lots of bussiness. Any help is welcome Peter Hi , i checked your shop and seems you solved problem , can you share it Link to comment Share on other sites More sharing options...
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