dcthailand Posted October 29, 2013 Share Posted October 29, 2013 Hi, I have problem about sent mail to customer hotmail, I have "Send a test email to" account of gmail is work!!. But i have "Send a test email to" to hotmail account it not have everything, I have check inbox or junk not have too. problem this not sent confirm order,creataccount and other newletters. version of prestashop is 1.5.5.0 and use template of templatemonster. Thank you Tada Link to comment Share on other sites More sharing options...
vekia Posted October 29, 2013 Share Posted October 29, 2013 it's probably because hotmail treated your emails as a "SPAM" please check JUNK folder in your hotmail account Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 29, 2013 Share Posted October 29, 2013 I think hotmail invented spam first. Make sure you are using a shop email address of 'your domain', works much better. Link to comment Share on other sites More sharing options...
dcthailand Posted October 30, 2013 Author Share Posted October 30, 2013 Hi,Thank you soumuch for help this post. I have check junk in hotmail is not have email. About my shop emaill address is [email protected]. I can sent to everthing email , gmail and other. But for hotmail is have problem. I'm find solution 2-3days later but I don't know how to fix. If who have some idea please let me know. Thank you somuch Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 30, 2013 Share Posted October 30, 2013 Hi,Thank you soumuch for help this post. I have check junk in hotmail is not have email. About my shop emaill address is [email protected]. I can sent to everthing email , gmail and other. But for hotmail is have problem. I'm find solution 2-3days later but I don't know how to fix. If who have some idea please let me know. Thank you somuch I would contact your hosting provider and explain what is happening. Also you can search on hotmail issue including your hosting provider name...ps is just going to send the email and has no control of delivery. Sorry, I know email issues are frustrating. Link to comment Share on other sites More sharing options...
dcthailand Posted October 30, 2013 Author Share Posted October 30, 2013 Hi Or just use smtp? thx. Link to comment Share on other sites More sharing options...
dcthailand Posted October 30, 2013 Author Share Posted October 30, 2013 (edited) Server information Server information: Linux #1 SMP Wed Jul 10 06:17:31 EDT 2013 i686 Server software version: Apache/2 PHP version: 5.2.17 Memory limit: 128M Max execution time: 60 Database information MySQL version: 5.5.33-log MySQL engine: InnoDB Tables prefix: ps_ Store information PrestaShop version: 1.5.5.0 Shop URL: http://www.digitalkub.com/ Current theme in use: theme782 Mail configuration Mail method: You are using the PHP mail function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 ------------------------------------------- Required parameters: OK Optional parameters: Please fix the following error(s) register_globals magicquotes Edited October 30, 2013 by dcthailand (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 30, 2013 Share Posted October 30, 2013 ------------------------------------------- Required parameters: OK Optional parameters: Please fix the following error(s) register_globals magicquotes Getting these turned off would be nice. There are loads of posts on the internet about turning these off, so search outside of PrestaShop for best results. Contact your hosting company as they may be able to do this for you very quickly. Here is a free module to view your php runtime environment. including the two above. http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-13-14-15/ re. email, I will repost 'I would contact your hosting provider and explain what is happening. Also you can search on hotmail issue including your hosting provider name...ps is just going to send the email and has no control of delivery. Sorry, I know email issues are frustrating.'...I am of course assuming this is not a native prestashop issue. Link to comment Share on other sites More sharing options...
dcthailand Posted October 31, 2013 Author Share Posted October 31, 2013 Hi Thank you for help. I have fix already. Check your configuration Required parameters: OK Optional parameters: OK but i have old problem can't sent mail to hotmail. no have in junk and inbox. Are you want detail of my server? I have use dedicate. Thank you Link to comment Share on other sites More sharing options...
dcthailand Posted October 31, 2013 Author Share Posted October 31, 2013 Hi Now i have install Prestashop 1.5.6 for my new domain.default everthing (theme,lang) And it have same problem. (Can sent to gmail but can't sent to hotmail.) I think problem is some thing of my server config. Now I'm finding ,are you recomment for some config? Thank you somuch Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 31, 2013 Share Posted October 31, 2013 if this is a dedicated server then depending on your control panel there should be something that say's 'mail', this is where you set up your email. There then should be a function to display the mail queue. This is where I think the mail is sitting. Link to comment Share on other sites More sharing options...
dcthailand Posted October 31, 2013 Author Share Posted October 31, 2013 ok,I will contact to my server, Thank you somuch to El Patron 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 31, 2013 Share Posted October 31, 2013 ok,I will contact to my server, Thank you somuch to El Patron Hang in there, chin up!...email issues can be 'most' frustrating. Please know that since the gmail works that I do not thing there is any issue with your prestashop. Honestly hotmail is going to be treated differently than a lot of email addresses by mail servers because of the amount of historic junk mail associated with it. Link to comment Share on other sites More sharing options...
fishordog Posted March 8, 2014 Share Posted March 8, 2014 Have you fixed this? I'm having same problem, can send emails to gmail bu it bounce every email to hotmail, msn, outlook if i send them from the shop. ok,I will contact to my server, Thank you somuch to El Patron Link to comment Share on other sites More sharing options...
fishordog Posted March 8, 2014 Share Posted March 8, 2014 fixed this thanks to @presto-changeo http://www.presto-changeo.com/en/content/9-fix-email-problems Link to comment Share on other sites More sharing options...
thx2012 Posted October 9, 2014 Share Posted October 9, 2014 fixed this thanks to @presto-changeo http://www.presto-changeo.com/en/content/9-fix-email-problems I followed the instructions on presto-changeo, however I'm still unable to send email to hotmail.. other emails go through fine, just not hotmail, and they don't even show up in junk folder. Anyone else resolve this differently? 1 Link to comment Share on other sites More sharing options...
BambiCodes Posted October 31, 2014 Share Posted October 31, 2014 The emails I sent to hotmail was working in September. From updating the email templates til now, maybe I deleted a file that was needed. Could anyone review my file list of the emails and let me know if I'm missing a file? Maybe an index.php in one of the folders? This is the only thing I can think of that is the cause of why my hotmail emails are not going through anymore. advanced parameters --> email set to "Use PHP's email() function Tested my email configuration and everything works fine in gmail/yahoo but not hotmail. shop --> themes --> default-bootstrap --> mails --> en account.html account.txt backoffice_order.html backoffice_order.txt bankwire.html bankwire.txt cheque.html cheque.txt contact_form.html contact_form.txt contact.html contact.txt credit_slip.html credit_slip.txt download_product.html download_product.txt download-product.tpl employee_password.html employee_password.txt forward_msg.html forward_msg.txt guest_to_customer.html guest_to_customer.txt in_transit.html in_transit.txt lang.php log_alert.html log_alert.txt newsletter.html newsletter.txt order_canceled.html order_canceled.txt order_changed.html order_changed.txt order_conf_cart_rules.tpl order_conf_product_list.tpl order_conf.html order.conf.txt order_customer_comment.html order_customer_comment.txt order_merchant_comment.html order_merchant_comment.txt order_return_state.html order_return_state.txt outofstock.html outofstock.txt password_query.html password_query.txt password.html password.txt payment_error.html password_error.txt payment.html payment.txt preparation.html preparation.txt refund.html refund.txt reply_msg.html reply_msg.txt shipped.html shipped.txt test.html test.txt voucher_new.html voucher_new.txt voucher.html voucher.txt shop --> mails en (folder) index.php shop --> mails --> en account.html account.txt backoffice_order.html backoffice_order.txt bankwire.html bankwire.txt cheque.html cheque.txt contact_form.html contact_form.txt contact.html contact.txt credit_slip.html credit_slip.txt download_product.html download_product.txt download-product.tpl employee_password.html employee_password.txt forward_msg.html forward_msg.txt guest_to_customer.html guest_to_customer.txt in_transit.html in_transit.txt index.php lang.php log_alert.html log_alert.txt newsletter.html newsletter.txt order_canceled.html order_canceled.txt order_changed.html order_changed.txt order_conf_cart_rules.tpl order_conf_cart_rules.txt order_conf_product_list.tpl order_conf_product_list.txt order_conf.html order.conf.txt order_customer_comment.html order_customer_comment.txt order_merchant_comment.html order_merchant_comment.txt order_return_state.html order_return_state.txt outofstock.html outofstock.txt password_query.html password_query.txt password.html password.txt payment_error.html password_error.txt payment.html payment.txt preparation.html preparation.txt refund.html refund.txt reply_msg.html reply_msg.txt shipped.html shipped.txt test.html test.txt voucher_new.html voucher_new.txt voucher.html voucher.txt Link to comment Share on other sites More sharing options...
thx2012 Posted August 3, 2016 Share Posted August 3, 2016 I followed the instructions on presto-changeo, however I'm still unable to send email to hotmail.. other emails go through fine, just not hotmail, and they don't even show up in junk folder. Anyone else resolve this differently? I have multiple stores and not one of them, can send to hotmail. I've installed v.1.6.1.6 and the file structure along with the code are different than what is recommended by Presto-Change'o to adjust. PS sends test emails to gmail.com, yahoo.com, and mydomain.com, however it wont' send to hotmail.com. Any suggestions? How can I get PS to send emails to hotmail.com & swbell.net to work? Link to comment Share on other sites More sharing options...
HairMaker.Gr Posted November 2, 2016 Share Posted November 2, 2016 Hello Same problem and for me. Any suggestinon is welcome. Thanks Link to comment Share on other sites More sharing options...
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