Modules don't show on Modules tab

[H_Haidar]

Hello there,

So, I've started to get the hang of working with modules and presta, but I ran into a problem. I had just downloaded and connected a module that allows an open text box, but this happened..

 

None of them show, the entire list of modules isn't there. The website is still good, but they just don't show in the back office.

 

All that it says is

Back Office>> Modules

[vekia]

follow these instructions: http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/

and then - you will probably see error code. If so - please paste it here, i will try to debug it

[H_Haidar]

Thank you for responding,

but, where would I find

config/config.inc.php?

[PrestaHeroes USA]

Thank you for responding,

but, where would I find

config/config.inc.php?

 

Use your favorite FTP program, or it's possible that your hosting account allows you to view/edit files.

[H_Haidar]

Use your favorite FTP program, or it's possible that your hosting account allows you to view/edit files.

 

It asked for an authentication username and password. I put in my website log in info, but that didn't work. Would it be something different that maybe our tech person may know when they installed the website for us?

[PrestaHeroes USA]

It asked for an authentication username and password. I put in my website log in info, but that didn't work. Would it be something different that maybe our tech person may know when they installed the website for us?

 

yes, contact your tech person. You need for future reference the following abilities.

 

FTP

PHPMYADMIN

Logon to your hosting account

 

suerte (luck)

[H_Haidar]

yes, contact your tech person. You need for future reference the following abilities.

 

FTP

PHPMYADMIN

Logon to your hosting account

 

suerte (luck)

 

Thank you so much for all the help! I'm now contacting him, and after that I think everything should run smoothly. I really appreciate your help! I'll get back to you if I hit another bump!

 

Gracias

[PrestaHeroes USA]

con mucho gusto

[benjamin utterback]

Once you get the credentials, make sure to backup your folders and file via FTP. At this time you should also export your mySQL database and keep a backup of that as well. Put the Database backup and PrestaShop file backup in the same parent dated folder for easy reference.

 

You will probably need to remove the module you just installed, but turning on Error reporting will give you more information to determine the next course of action.

 

Thanks!

[tadas.karosas]

Can somebody help me?

When I try to go from back office to modules>modules, I get this kind of message: Fatal error: Cannot redeclare class WebToPayException in /home/.... on line 403
[PrestaShop] Fatal error in module WebToPay:
Cannot redeclare class WebToPayException

 

How can I solve this problem? Sorry, I didn't find such topic.

[vekia]

the only one way to access to modules again is:

you have to delete bad module manually from /modules/ directory (via ftp connection)

it's a webtopay addon.

[tadas.karosas]

Thanks, I thought about that way also.

[vekia]

so, you removed the directory and back office modules > modules section started to work ?

[tadas.karosas]

Yes, only one directory which have that problem. It solved problem. I think something went wrong when installing, but directory was created, so I deleted it and now everything is fine.