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babyewok

Sometimes Paypal takes payment, but order not placed in BO

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My client has PS 1.3.2 and Paypal 1.7.1. Just recently they had a customer complaim that PayPal had taken their money but thatteh order was never received. When they logged into their account on the store, there was no order.

 

I checked and I can see that a cart was indeed created, but no order placed. Why did the order nto complete properly on PS? Previous and past PayPal payments have gone through OK, but who knows how many 'failed' orders have slipped through un-noticed.

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Try checking for a file called error_log in /modules/paypal/

 

If you don't see it, try looking for any paypal related errors in the main server error log.

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I had the exact same thing happen for the first time 2 days ago - paypal payment accepted, no order created PS 1.4.1 Paypal 2.3

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Have a same problem. PS 1.3.7 PayPal 1.7.1

No changes made in past, everything worked fine few days ago.

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