[SOLVED] Phantom Products - Deleted products still showing on website.

[manishp100]

Hi,

 

I uploaded an import CSV file as a test and did this about four times. I then went to the control panel in the 'catalog' section and deleted these test products.

 

I then went and uploaded an actual file with products.

 

When I searched on the 'new products' module I saw that the four products that I deleted were still appearing.

 

I went back to the catalog screen and they didnt exist in there.

 

Now this causes an issue as they arent in the catalog I cant delete or edit them - this then leaves four test products on the website - something I dont want.

 

Can anyone help with this issue?

 

The website is supposed to go live within the next two weeks.

 

Thanks

 

Manish.

[Mike Kranzler]

Hi Manish,

Have you already cleared your browser's cache?

 

-Mike

[manishp100]

Hi,

 

Yes, I have done this and also used another browser - (main browser = Firefox / alternative browser = Internet Explorer)

 

The products still appear there.

 

Manish

[Mike Kranzler]

Can you please post a link where we can see this for ourselves?

 

-Mike

[manishp100]

http://www.thinkfavours.co.uk/new-products.php

 

The top four products (the ones without any images) are those that I deleted from 'Catalog'

[Mike Kranzler]

http://www.thinkfavo...ew-products.php

 

The top four products (the ones without any images) are those that I deleted from 'Catalog'

If they have truly been deleted from the Back Office but are still showing, I would recommend that you find them in database and delete them manually there.

 

-Mike

[manishp100]

Hey,

 

Thanks for that, I wasn't sure how I could sort this out, I had a look at Cpanel and found and deleted them.

 

Thanks a Lot

[Mike Kranzler]

Great, I'm glad I could help! I'll go ahead and mark this thread as solved for you. Happy selling!

 

-Mike