xxtremechic Posted November 30, 2011 Share Posted November 30, 2011 Can someone please help, I dont understand why I get "cannot display page" errors in IE9 and Firefox when trying to log into front office of the site. Im running 1.4.6.2, It happens on my main computer and my laptop. I clear the cache and still have the problem. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 30, 2011 Share Posted November 30, 2011 Hi xxtremechic, Can you please post this URL so that we can check this out for you? -Mike Link to comment Share on other sites More sharing options...
xxtremechic Posted November 30, 2011 Author Share Posted November 30, 2011 Yes, thank you... its xxtremeshopping.com Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 30, 2011 Share Posted November 30, 2011 Hi xxtremechic, Go ahead and try the solution posted here, and let me know if that resolves your issue. -Mike Link to comment Share on other sites More sharing options...
xxtremechic Posted December 1, 2011 Author Share Posted December 1, 2011 hmm...I guess my authintacation.php file is corrupt, this is all there is : */ require(dirname(__FILE__).'/config/config.inc.php'); ControllerFactory::getController('AuthController')->run(); Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 1, 2011 Share Posted December 1, 2011 Hi xxtremechic, Can you please open your /config/config.inc.php file via FTP and set "display errors" to "on"? Then, please reload your page and let me know what error message(s) you receive. -Mike Link to comment Share on other sites More sharing options...
xxtremechic Posted December 1, 2011 Author Share Posted December 1, 2011 I dont see any errors, would they show up in the Logs? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 1, 2011 Share Posted December 1, 2011 I dont see any errors, would they show up in the Logs? No, they should just show up on a blank white background once you refresh the page after enabling "display errors." If you continue to have issues on this, please feel free to submit a support ticket here to get help from our development team. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 2, 2011 Share Posted December 2, 2011 Hi Stephanie, Can you please visit your support ticket and confirm whether this is now fixed for you? -Mike Link to comment Share on other sites More sharing options...
[email protected] Posted December 8, 2011 Share Posted December 8, 2011 i have the exact same problem, it allowed me to reset my password \, but made no difference. */ require(dirname(__FILE__).'/config/config.inc.php'); ControllerFactory::getController('AuthController')->run(); what now? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 8, 2011 Share Posted December 8, 2011 Hi Adam, This is likely an issue with your statsdata.php file. In order to fix this for you , you will need to uncomment line 189: $params['cookie']->id_guest = $guest->id; This line can create a conflict with cookies on Firefox and Internet Explorer. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 9, 2011 Share Posted December 9, 2011 Hi Adam, I've responded to you both here and on your tech support ticket. Can you please confirm whether or not this works for you? -Mike Link to comment Share on other sites More sharing options...
[email protected] Posted December 9, 2011 Share Posted December 9, 2011 Thank you, sorry i have been, away i RDP into my pc at home and that seems to have done the trick, Wonderful. Would this have caused another issue, i get a last name error when trying to create an account from the front end. I read somewhere to enable error's and i have done that. If i create someone in the back end this is what i see. I don’t know if it’s related, it does the same if the user i create try’s to check out, but it also says you need to pick a state, but there is no option box for that, and i am pretty sure i enabled that. Thanks again for your help, at least now i can login and add stuff for my client. I will keep searching for a solution for the other stuff. Notice: Undefined index: date_format_lite in /clientdata/zeus-dynamic-1/s/t/staxofaccessories.com.au/www/classes/Tools.php on line 481 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 9, 2011 Share Posted December 9, 2011 Hi Adam, That would not have caused this issue, so if you would like, definitely go ahead and create a new thread about it so that the community can help you out. In the meantime though, I'm glad I could help! I'll go ahead and mark this as solved for both of you. -Mike Link to comment Share on other sites More sharing options...
Da_Master Posted December 20, 2011 Share Posted December 20, 2011 Hi Adam, This is likely an issue with your statsdata.php file. In order to fix this for you , you will need to uncomment line 189: $params['cookie']->id_guest = $guest->id; This line can create a conflict with cookies on Firefox and Internet Explorer. I hope this helps. -Mike It seems that I have the very same issue. Could you please tell me what do you mean by saying uncomment? I assume I have to change something in that line 189 but I'm not smart enough to figure what exactly. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi Da_Master, Just type two forward slashes at the beginning of that line. What it does is leave the code there but allows it to be ignored when it comes to actually being utilized by your site. Basically, the line should look like this: //$params['cookie']->id_guest = $guest->id; If you have any questions about this, please let me know. -Mike Link to comment Share on other sites More sharing options...
Da_Master Posted December 20, 2011 Share Posted December 20, 2011 Hi Da_Master, Just type two forward slashes at the beginning of that line. What it does is leave the code there but allows it to be ignored when it comes to actually being utilized by your site. Basically, the line should look like this: //$params['cookie']->id_guest = $guest->id; If you have any questions about this, please let me know. -Mike Thanks Mike for such a fast response, I've tried this but nothing has changed. Let me tell you what I've noticed. When I'm submitting data for logging in I'm getting a blank page with nothing at all, doesn't matter if I'm using Safari or Firefox - same blank page. If I'm on a Windows machine I'm getting page is not found messages. The funny and perhaps an important thing is that if I'm putting fake data a customer data that I know doesn't exist it works fine, I'm getting an error message which states that no such a customer exists. However If I'm trying to log in at one page check out page as an existing customer I get this error window instead of blank page, here it is: Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi Da_Master, This is usually due to an issue in a third-party module, we've actually investigated several reports of this on our Bug Tracker and an external module was always the cause. As for the code change not showing up, please make sure that you've cleared both your browser's cache and your smarty cache (via FTP, deleted everything BUT index.php in your /tools/smarty/cache and tools/smarty/compile directories). Additionally, please enable Force Compile in your Back Office under Preferences > Performance. These quick fixes will make it so that you will see the very latest version of your site with the changes you've made here. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
Da_Master Posted April 19, 2012 Share Posted April 19, 2012 I know it's been a while, but I just wanted to let everyone know that in my case updating to newer version of prestahsop solved this issue. Link to comment Share on other sites More sharing options...
luva26 Posted January 25, 2013 Share Posted January 25, 2013 Can some one please help me? My front office seems to have disappeared, when I try to get on my website all I get is a plain white screen with this link Cart: 3 product products and when I click on it, it takes me to an error page, I have tried every thing, even using different search engines and nothing. A few days ago I was able to get in by using an Incognito window but it wouldn't let me put anything in the shopping cart, it tells me that it is impossible to put this product in the shopping cart and that it is an Internal Server Error. But now I cant even find the site anymore even with the incognito window. I would really appreciate if someone could help me solve this problem, I cant sell anything until I fix this. The website is www.emmillias.com Link to comment Share on other sites More sharing options...
luva26 Posted January 25, 2013 Share Posted January 25, 2013 Can some one please help me? My front office seems to have disappeared, when I try to get on my website all I get is a plain white screen with this link Cart: 3productproducts and when I click on it, it takes me to an error page, I have tried every thing, even using different search engines and nothing. A few days ago I was able to get in by using an Incognito window but it wouldn't let me put anything in the shopping cart, it tells me that it is impossible to put this product in the shopping cart and that it is an Internal Server Error. But now I cant even find the site anymore even with the incognito window. I would really appreciate if someone could help me solve this problem, I cant sell anything until I fix this. The website is www.emmillias.com Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 25, 2013 Share Posted January 25, 2013 Can some one please help me? My front office seems to have disappeared, when I try to get on my website all I get is a plain white screen with this link Cart: 3productproducts and when I click on it, it takes me to an error page, I have tried every thing, even using different search engines and nothing. A few days ago I was able to get in by using an Incognito window but it wouldn't let me put anything in the shopping cart, it tells me that it is impossible to put this product in the shopping cart and that it is an Internal Server Error. But now I cant even find the site anymore even with the incognito window. I would really appreciate if someone could help me solve this problem, I cant sell anything until I fix this. The website is www.emmillias.com 1. don't post in a solved thread 2. open a new thread, make sure to tell us your ps version 3. after you have done number 2 message me and provide the link and I will try and help Link to comment Share on other sites More sharing options...
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