rbailey83 Posted August 29, 2011 Share Posted August 29, 2011 I just installed prestashop and when i go to manage the store after entering the right login information all i get is a blank white page. any suggestions? I did delete the install folder and txt folder as it had said to do and renamed the admin as it also said to do Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Hi rbailey, I am moving this to the correct section of the PrestaShop forums so that you'll have a better chance of getting assistance from our community. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 And now that we have this posted in the correct section, you may want to check our troubleshooting post on the matter here. Please let me know if this helps! -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 same problem here. i installed version 1.4.4.1 ( after login... just a BLANK SCREEN in internet explorer i get a 500 error Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Hi perusi, Have you tried the suggestions in the link I posted above? -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 yes, i tried. no error shows up Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Have you cleared your browser cache and regenerated your htaccess file? -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 sent you a pm from what it seems, the script still continues to look for "admin" folder Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 now, after many refreshes... many cache clearing... now it works... strange strange strange thing Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 I'm glad you got it to work! I'll mark this as solved for you, but please let me know if you run into this again. -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 now... same problem occurs when i changed my theme... Warning: scandir() [function.scandir]: Unable to access /home/_____/admin/themes/ in /home/_____/admin/init.php on line 76 Warning: scandir(/home/_____/admin/themes/) [function.scandir]: failed to open dir: No such file or directory in /home/_____/admin/init.php on line 76 Warning: scandir() [function.scandir]: (errno 2): No such file or directory in /home/_____/admin/init.php on line 76 Warning: Invalid argument supplied for foreach() in /home/_____/admin/init.php on line 76 ...any idea why? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 What theme were you using originally, and which one did you switch to? -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 i was using the original PS theme... now i changed with prestashop alternative now... problem occured again... ...i cannot acces the admin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 What error do you get when you try to log in? -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 same error i sent you on PM Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 For the purpose of others who may be able to give you advice as well, I would recommend that you post the error here for yourself. Additionally, I would ask for you to send this issue to the attention of our developers by emailing them here. They will be able to take a look at it for you and diagnose the issue relatively quickly. -Mike Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 i`m getting strange errors... now in modules... Warning: set_time_limit() [function.set-time-limit]: Cannot set time limit in safe mode in /home/xxxxxxxxx/classes/Module.php(551) : eval()'d code on line 52 ( Link to comment Share on other sites More sharing options...
perusi Posted August 30, 2011 Share Posted August 30, 2011 i sent an email Link to comment Share on other sites More sharing options...
rbailey83 Posted August 30, 2011 Author Share Posted August 30, 2011 For the purpose of others who may be able to give you advice as well, I would recommend that you post the error here for yourself. Additionally, I would ask for you to send this issue to the attention of our developers by emailing them here. They will be able to take a look at it for you and diagnose the issue relatively quickly. -Mike ok thank you for moving the post, i did as instructed and this is the error i get, i will also send to developers Parse error: syntax error, unexpected $end in /home/stellab1/public_html/effectiveonlineprofits.com/cart/translations/en/fields.php on line 86 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Yes, you should hear back from them, considering I mentioned it directly to them as well and will include it in my daily report. If you don't hear back by this time tomorrow, please let me know. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 In the meantime though, you may want to try doing a clean install. We usually recommend this in these sorts of persistent situations, because sometimes a file can get accidentally altered, throwing off everything else you're trying to do. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 And if you would like to speak with our development team regarding this issue, you can check out this issue on the bug tracker: http://forge.prestashop.com/browse/PSCFI-449 -Mike Link to comment Share on other sites More sharing options...
rbailey83 Posted August 30, 2011 Author Share Posted August 30, 2011 And if you would like to speak with our development team regarding this issue, you can check out this issue on the bug tracker: http://forge.prestashop.com/browse/PSCFI-449 -Mike did the re-install and seems to be working fine so far thank you for your quick responses Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Great, I'm glad one of the solutions I threw at you worked! Let me know if you have any additional questions or concerns. -Mike Link to comment Share on other sites More sharing options...
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