[SOLVED] Can customer cancel its own order, when the order is already done?

[Housy]

Hello =)

Is there the "cancel order" option for customers?

So for example, if i made an order and then after 5 minutes i change my mind and i want to cancel it. Is that possible?

Thanks, Housy

[olea]

No, this is not possible.

Orders can be cancelled only from back office

[Housy]

No, this is not possible.

Orders can be cancelled only from back office

Thank you =)

[Housy]

But it is a little bit awkward for a customer. What if he/she ordered wrong product or made some other mistake? Customers should have let's say 15 minutes time to cancel the order.

What do you think, Presta Team? Is it somehow possible to add this feature into Prestashop?

Would it be a lot of code customization/modification, if i wanted to have the "cancel order" option for customers?

Thanks, Housy

[Housy]

maybe u can cancel by phone!

Email (the slowest solution) or phone, both options are fine, but still the "cancel order" option is the fastest one and i think, it would be a really handy feature for your customers =)

Housy

[sting5]

I totaly agree! We're receiving more and more inquiries from clients, that make mistakes when ordering products, and they want to cancel orders themselves. Did anyone found solution for this? Version 1.4.8.2 here

 

 

But it is a little bit awkward for a customer. What if he/she ordered wrong product or made some other mistake? Customers should have let's say 15 minutes time to cancel the order.

What do you think, Presta Team? Is it somehow possible to add this feature into Prestashop?

Would it be a lot of code customization/modification, if i wanted to have the "cancel order" option for customers?

Thanks, Housy

 

P.S. Why the hell this topic is marked as [sOLVED] when it's not???

Edited October 23, 2013 by sting5 (see edit history)

[Nikhil Kumar]

Yes we need Help regarding customer order cancelling.. Plz help thank you

[Sandeep Tiwari]

Any help on this ?

[bellini13]

Perhaps you should post in the paid jobs section.  The core product does not include this feature, but perhaps a module or modification can be made.

 

One issue you will need to think through, is how would the customer be refunded?  Not all payment providers offer a way to systemically refund the payment, so the merchant still needs to be made aware so they can take action to void/refund the transaction.

 

In my mind, I want to interact with the customer via a Live Chat or Contact Us form, and not allow them to do this by themselves

[afshop]

Perhaps you should post in the paid jobs section.  The core product does not include this feature, but perhaps a module or modification can be made.

 

One issue you will need to think through, is how would the customer be refunded?  Not all payment providers offer a way to systemically refund the payment, so the merchant still needs to be made aware so they can take action to void/refund the transaction.

 

In my mind, I want to interact with the customer via a Live Chat or Contact Us form, and not allow them to do this by themselves

 

 

I'm interesting for a module to allow the customer to change his order only for a specific order status ( for example waiting for payment or COD ) without refund.

 

Do you know if exists this module or who can create it for me ?

 

Thank

angela