Moneybookers. No orders made

[redwood]

Hi,
I am new to prestashop and a having a little trouble with moneybookers.
I have it running on the site but when the payment is made (money is in the account) it redirects the customer to the website and says NO ORDER MADE and when i look in the back office sure enough no orders have been placed.
I have been told its to do with the api but i have no clue.

Any help would be appreciated
Thanks
Daniel

[redwood]

Mods please close this thread became disatisfied with prestashop and moved to magento

[Grégoire Véron]

Hi redwood,
Can I ask why you are moving to Magento? Is it because of Moneybookers? Do you have any sreen capture to help us understand the issue?
I would be glad to help you for any question about PrestaShop.
Regards

[Mallee Boy]

I am having the same problem with moneybookers. There is no screen shot to show. The order simply doesn't come through to the back office - though the money is in the bank!

I wont be moving to Magento. I love Prestahop... but still, it would be nice to find a solution since there are at least three other threads in this forum all asking for help with the same problem. Chmod is 755. Using 1.4.3 Moneybookers worked with previous version.

[Grégoire Véron]

Hello,
Do you mean that orders paid with Moneybookers do not appear in the Back Office in the order tab ?
Are orders made with other payment methods shown in the Back Office?
Is the whole process of ordering and payment through Moneybookers going well for your customers in front-office?

[Mallee Boy]

For the customer the experience is good. However, they do not know what they are missing! Since nothing is recorded in the BO, no email is sent to the customer confirming their order. In the back end, I have a cart but no record of payment, no invoice, no order error or order placed. Just a cart which remains full of products. after the order is placed (the cart does not empty from the Front Office upon payment so the customer sees no order history, just a full cart).

I am using PS 1.4.3. and MB 1.5. permissions set to folder is 755 recursive. Money is in MB account. It seems as though MB is not able - not set up to - validate the payment in the BO.

[adamus007p]

same problem:


http://forge.prestashop.com/browse/PSCFI-2363

[Holware Nederland]

I hope there is a solution. because PrestaShop is good. But now I'm thinking to go to another one like TomatoCart.

Moneybookers is not working, the orders are not made. You cannot see it in the BackOffice and the downloads are not going to the customer. Very weird. In Moneybookers I see the transaction is complete, but in PrestShop NOT!

Please make or have a solution!

[Mallee Boy]

Prestahop is good and worth staying with. Yes, right now Moneybookers is failing to work properly and that can be costly for some stores. But I am sure that the moderators and the Presta Team will look in to it quickly - at least, that is my hope.

[adamus007p]

please add your comments regards this issue here:


bug tracker:
http://forge.prestashop.com/browse/PSCFI-2363

[Grégoire Véron]

Hi,
We are definitely working on this. The bug is traced here http://forge.prestashop.com/browse/PSCFI-2363 as posted by adamus007p and a PrestaShop developer is working on it.
I will go back to you asap with the fix to check if your issues are solved.

[Vincent Schoener]

Hi,

Thanks for your report, I find something but I don't have a test account to validate this fix, so I ask you if you can test it and make me a feedback about it.

The fix is simple, go to the validation.php of the module and replace the switch block present by this one :

switch ($status)
{
 /* Bankwire */
 case 0:
   $moneyBookers->validateOrder((int)($secure_cart[0]), _PS_OS_BANKWIRE_, (float)($_POST['amount']), $moneyBookers->displayName, $message, array(), NULL, false, $secure_cart[2]);
   break;

 /* Payment OK */
 case 2:
   $moneyBookers->validateOrder((int)($secure_cart[0]), _PS_OS_PAYMENT_, (float)($_POST['amount']), $moneyBookers->displayName, $message, array(), NULL, false, $secure_cart[2]);
   break;

 /* Unknown or error */
 default:
   $moneyBookers->validateOrder((int)($secure_cart[0]), _PS_OS_ERROR_, 0, $moneyBookers->displayName, $message, array(), NULL, false, $secure_cart[2]);
   break;
}

Don't forget to delete this block too :

if (!isset($secure_cart[1]))
   $secure_cart[1] = 'KO';

[Mallee Boy]

OK, this seems to have worked. Thank you. The order is showing up in the BO. However, on the MB payment page I am asked for a password - this has not happened before. Previously I was asked for Visa Verification.

Can anyone explain what the password is for and why I was not asked for VISA Verification on this occasion?

OK, it seems that in completing this transaction and filling in the required password I have "inadvertently" opened a moneybookers account. I did not wnat to do this nor will my customers want to do this. How can this be prevented?

[Mallee Boy]

So, the MB module is working, but it has some problems that mean I cannot use it.

First, the payment screen required a password. It does not tell you why you have to have a password, and so the customer does not know if it is a validation of the account which was just established in Prestashop or whether they are establishing an account with Moneybookers. This "doubt" is causing people to abandon their order.

Second, when they do enter a password there details are taken by moneybookers and an account is established. Now, they cannot use any other credit card but the one they first used. Their details are permanently entered in to the moneybookers system. This is terrible and it all happens without any warning or explanation from either MB or PS.

Prestashop can only survive its competitors if using it means sales for Merchants. I don't think PS should be boasting about its relationship with Moneybookers when it has these sorts of problems. If using PS means abandoned carts, why would someone use PS? If using MB means being tricked in to establishing an account, why would any customer return?

Please give some thought to this. I went and closed the personal account that MB set up when i was trying to do a test on my site. But, because it logs my Credit Card details permanently, I can never use that credit card again without re-opening my old MB account.

1. Asking for password at the MB payment page should either be an option - not mandatory - or else it should be fully explained to the customer so they know what they are being asked to do.

2. Even if a customer decides to have an MB account, they should still be given the freedom to choose some other method of payment next time they use MB. As it is, if my VISA is attached to my email address in MB, I cannot use my American Express next time with the same email address.

I am Annoyed that I have to use another MB module in order to get the job done when the module that PS supplies is either not functional or user friendly.

The process with MB feels entirely dishonest.

[adamus007p]

I can confirm what David said.

Orders appears in BO, but it work only with MB pocket.

When I choose VISA it ask for password. It never happened.


other thing was during testing old modules.

When I created test customer and I chose payment via MB pocket, I could not choose later other kind of payment e.g. with debit card.

[adamus007p]

So, the MB module is working, but it has some problems that mean I cannot use it.

First, the payment screen required a password. It does not tell you why you have to have a password, and so the customer does not know if it is a validation of the account which was just established in Prestashop or whether they are establishing an account with Moneybookers. This "doubt" is causing people to abandon their order.

Second, when they do enter a password there details are taken by moneybookers and an account is established. Now, they cannot use any other credit card but the one they first used. Their details are permanently entered in to the moneybookers system. This is terrible and it all happens without any warning or explanation from either MB or PS.

Prestashop can only survive its competitors if using it means sales for Merchants. I don't think PS should be boasting about its relationship with Moneybookers when it has these sorts of problems. If using PS means abandoned carts, why would someone use PS? If using MB means being tricked in to establishing an account, why would any customer return?

Please give some thought to this. I went and closed the personal account that MB set up when i was trying to do a test on my site. But, because it logs my Credit Card details permanently, I can never use that credit card again without re-opening my old MB account.

1. Asking for password at the MB payment page should either be an option - not mandatory - or else it should be fully explained to the customer so they know what they are being asked to do.

2. Even if a customer decides to have an MB account, they should still be given the freedom to choose some other method of payment next time they use MB. As it is, if my VISA is attached to my email address in MB, I cannot use my American Express next time with the same email address.

I am Annoyed that I have to use another MB module in order to get the job done when the module that PS supplies is either not functional or user friendly.

The process with MB feels entirely dishonest.

I can confirm it.

It is not user friendly.



other thing is choose correct kind of credit/debit cards.


customers doesn't know about difference between kind of cards.


it should work automatic like in Paypal.

I can write my credit/debit card number and module should find a correct kind of cart

[adamus007p]

Vincent Schoener I sent you my test real MB accounts for test.

Please find an email for detainls

[adamus007p]

Hi Vincent

please read this first:

http://www.prestashop.com/forums/viewthread/109713/P0/configuring___using_prestashop/moneybookers_dot__no_orders_made

In attachment you will find my test real MB account.

Please be aware that MB remember permanently credit numbers and you can't use it again like David mentioned in forum.

Im my opinion it is not user friendly. In this case I prefer Paypal.

One customer account - one email, address, name etc and credit/debit card can be used only once for testing.

1 customer = 1 test.

Please use small account of money for testing -e.g 0,05 euro.

You need TWO account for tests:

customer account - I will give you all details - he will buy something

and shop account (merchant account) - it will receive a money

Do you have merchant account?

If not, I can give you an access to my shop:

FTP and BO.

I am waiting for answer.

I will copy of this email to PS forum.

[adamus007p]

PS.

other thing is when I need to update a presta I need be sure if MB work good.


testing account - if I remember didn't work good, so I was using a real account, but here was a problem to get anoter card, address, email etc to make 1 test.

sometimes I have to make few test.

try mentioned every time get 2-3 card, which you can't use in next time test.

[Vincent Schoener]

The password request doesn't come from Prestashop, but it seems that Moneybookers made a changement.We are trying to reach them to have details about it.

We'll keep you informed about any news.

Regards

[Vincent Schoener]

We really need to have screenshot about your problems (process you did etc) because we doesn't understand well what your means.

Money bookers ask for a password and email when you choose the payment, and I think it's a normal process coming from their side.

So, we are waiting for more 'explicit' details using screenshot.

Regards

[Mallee Boy]

Thanks Vincent for your help. I will provide you with the screen shot shortly.

[Vincent Schoener]

Hi,

if (!isset($secure_cart[1]))
   $secure_cart[1] = 'KO';

About it, I suggest you to replace it with this code :

if (!isset($secure_cart[2]))
   $secure_cart[2] = 'KO';

It's very important

Regards

[Mallee Boy]

What does it do Vincent? Is this a different one from the last one you gave us?

[Vincent Schoener]

Yes it does, the isset is made on a different case of the tab (2 instead if 1)

[Mallee Boy]

Vincent, you told us to delete the previous one. So where about in the php file do we put this new one?

[Vincent Schoener]

Just where it's were, before the switch block

[Mallee Boy]

Please notice the two pages that will come up in moneybookers. Page 1 the first time simply asks for your credit card. The second time it asks for a password. It does not tell you that you are about to open a moneybookers account, but this is what will happen if you proceed on page 2.

Furthermore, once you enter this password you will no longer be able to use any other credit card, even if you close the moneybooker account that was opened. Nor will you be allowed to use this card under a different email address.

I thought that you could process a credit card with moneybookers without having to establish a moneybooker account. This is not true.

Surely the customer should be told that they are opening an account. If you enter details on page two, even on the next screen it will not tell you that you have opened an account. It will simply tell you that your transaction is complete. This is terrible for a customer.

[Mallee Boy]

I Spoke to Moneybookers. It would seem that if you use an address that is in another country - or not associated with the card) you will be asked to register with moneybookers (that is, they will ask for a password and register you - they don't actually ask!). They also said that once a card is associated with an email address it remains associated. So, to overcome this problem they had to clear my card and I had to use a new email address.

Once I solved this and made the changes Vincent suggested I was able to process an order successfully. The only other thing that occurred was that I was asked to verify my card via an sms code which was sent to my mobile phone. Strangely, on my very first order with this card I was not asked this. Instead, I was told that my card had "verification by visa" set up and so i had to verify my card through my bank account.

Either way, the transaction processed easily once I had completed the sms verification process.

If Adam is able to process successfully than i will consider this problem solved.

[adamus007p]

after your fix Orders are showed in BO



when I have existing client and I want to choose other payment method with MB I can't

there is a screen to log in to MB account.


it refers to credit/debit cards and local payment methods

[Mallee Boy]

Adam, is your existing client using the same email, same address, but different card? Is that where the problem is?

[adamus007p]

My one account which was for testing I would like to use them again.


when I will choose credit/debit cards or local payment methods it redirect it to log in to MB, it should redirect to credit/debit cards or local payment methods.

[Mallee Boy]

If you have previously opened a MB account (whether by accident or on purpose) then from that time on the email address you use will be associated with a certain credit card.

The usual reason that MB will ask you to open an account is if the address in your PS account is different from your Credit Card account.

The thing to do is close your MB account. Then ring MB and ask them to remove your card from that closed account. You will now be free to use that card - or any other card. However, you will not be able to use that original email address. You will have to change the email address since even though the MB account is closed and no longer associated with the card, that email address will always be associated with that card.

I am going to test my new email address in my test account with a second card and I will tell you what happens.

[adamus007p]

Ok David, I am waiting for you test. I will do it too but tomorrow and I will write my feedback.


There are one think which I mendioned a lot of type of cards, MB after the person will write number should find it.
Or it should be like a list not a small picture where is hare to read it, if it Visa electon or normal Visa.

I have no problem with eyes but it is hard to read for me


MB module should look easier.

1. MB pocket
2. Credit/debit cards ( inside a list with kinds or it should find it automatycly)
3. local payments...



now it look like
1. MB pocket
2. Visa
Visa electron
Mastercard
....
....
....
...
n. local payments...

[adamus007p]

after last update there is an error:



MB:

I chose payment by Moneybookers, logged in and showed the following:

"CHOOSE A PAYMENT METHOD"

I chose a bank wire, transaction successfully. I clicked back to the shop and in the shop showed us the message "We noticed a problem with your order. If you think this is an error, you can contact our customer support." In the back you can not see the contract.

I chose a payment method VISA, appeared login to MB, I logged on and there is a window

"CHOOSE A PAYMENT METHOD"

I have a choice this time, only VISA registered in this account, or do I create a new credit card, so here but everything is ok

I made a payment transaction SUCCESSFULLY, I return to the shop and store the message "We noticed a problem with your order. If you think this is an error, you can contact our customer support.." In the back you can not see the contract


PS: To do a test by VISA, the test product must cost at least EUR 0,5

[adamus007p]

please see:

http://forge.prestashop.com/browse/PSCFI-2363?focusedCommentId=36388#comment-36388

[Vincent Schoener]

I advice you to don't use the file proposed by adamus in one of his comment, sincerely.

I'm still waiting for a MoneyBookers account test and trying to find what's going wrong with the payment process.

Regards

[Anne-Laure]

Dear all,

My name is Anne-Laure, I'm working at Moneybookers. We saw your post, I am in contact with our technical team to try to solve this problem.
I will keep you informed as soon as we identified the problem and have a solution.

Kind regards,
Your Moneybookers Merchant Services Team

Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10 -11 Charterhouse Square, London EC1M 6EH, United Kingdom.
Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA).

[Grégoire Véron]

Hi,

The issue was fixed for Moneybookers. Can you please check that everything works well with the new version attached?

Grégoire

moneybookers.zip

[netsamurai]

the fix from Grégoire Véron
Posted: 12 July 2011 09:16 AM
works for us

presta version 1.4.3

the previous fix posted from Vincent Schoener
Posted: 04 July 2011 05:48 PM
failed on "giropay"

[Grégoire Véron]

Thanks for your feedback ;-)

[MellyP]

Hi all,

 

Found the link and have the same problem, I have added the Moneybookers zip file as suggested above (new to this I take it you 1.download on the computer 2. upload through modules add amodule to my computer?) but I still have no success, I am only seeing the below, should I first add the changes in Validation.php and if so where do I find this file? Please help this is costing me money

 

 

Page displayed after payment cancellation:

Hide the login form on Moneybookers page

 

Display mode:

All logos in 1 block 1 block for each logo

 

Thanks Melp

[MellyP]

Hi all,

 

I know it has being the weekend so I am hoping someone can help on my above question today, any idea what my next step should be??

 

Thanks in advance Mellyp

[Grégoire Véron]

Hi MellyP,

Can you try with attached version of Moneybookers module?

moneybookers.zip

[olousek]

Hi, I tried attached version 1.6, but the problem persists - no orders in BO

[Fabien Serny]

Hi MellyP and olousek,

 

Could you send me your back office and ftp access by private message to look what is going wrong ?

 

Best regards,

[willniners]

This is not working for me still! Prestashop version 1.3.x.x - tried 1.4 1.5 and 1.6 moneybookers modules!

[Yakub]

Still no solution?

[Fabien Serny]

Hi Yakub,

 

Could you give me the version of your PrestaShop and of MoneyBookers ?

What happen when you try to make an order ? Is there an error message ?

[Yakub]

Hi Yakub,

 

Could you give me the version of your PrestaShop and of MoneyBookers ?

What happen when you try to make an order ? Is there an error message ?

 

I'm using version 1.4.4.1 and MB module 1.6. Old module was deleted and new uploaded.

 

There is no message error. The only problem is the when cliked on e.g. VISA, it goes to MB login page instead of going to credit card form.

[Fabien Serny]

Ok, so you do not have the same problem has the others members.

Did you use the same e-mail in your customer account and in your module configuration when you make the test ? If yes this is totally normal

 

Best regards,

[Rita DIn]

I have the same problem

 

We noticed a problem with your order. If you think this is an error, you can contact our customer support.

Prestashop 1.4.4 and moneybookers 1.6

solutions?

Thanks

[Grégoire Véron]

Hi Yakub,

This is normal behaviour since your email adress was recognized as a Skrill member. If it was not recognized the credit card form would have been displayed.

[Grégoire Véron]

Hi Rita DIn,

 

Can you please try first to uninstall current Moneybookers module, then remove it. Then you can install the new Addons module.

If your problem is not solved, please describe it precisely and send me a back-office access by private mail.

Thanks!

[Grégoire Véron]

Hi MellyP and olousek,

 

Is your problem solved?

If not can you send me a Back-Office access by private message so that we can help you?

Thanks!

[olousek]

Hello Grégoire!

 

My problem with Moneybookers is solved - I uninstalled this module...

[Grégoire Véron]

Hi Olusek,

Just wanted to mention that all merchants who installed the latest version of Skrill module had this problem (no orders in BO) solved.

If you use Skrill you can benefit from very low fees (15% cheaper than other payment methods) and you can accept payments in the most part of all countries worldwide with local payment methods.

[olousek]

Grégoire, I have the last 1.6 version of Moneybookers addon. Should I delete it and try to install again?

[Grégoire Véron]

Yes : first uninstall current module then delete it then reinstall the new one from Addons.

Then you can check that everything is allright.

[olousek]

Hi Grégoire!

 

It works, I tested it. Thanks!

[Grégoire Véron]

Great ;-)

[SONIC PEAN]

Hi,

I used prestashop 1.4.3 with moneybooker module 1.5 and the error always happens.

Customer can pay money but order not save in BO.

And I fixed follow:

Download prestashop 1.4.6 then copy module moneybooker in this prestashop version override to old module and it works fine.

The problem really fixed on moneybooker module version 1.6.2.

Thanks

[LeGastronome]

This issue popup with last MB module and PS 1.5.2 some orders aren't show in BO order's page !

 

Any idea ?

Edited November 19, 2012 by LeGastronome (see edit history)

[Online Sports Shop]

yes this issue also in Latest 1.5.3.1

this message show

We noticed a problem with your order. If you think this is an error, you can contact our customer support.

[conidig]

found a fix for it?

[intx]

yes this issue also in Latest 1.5.3.1

this message show

We noticed a problem with your order. If you think this is an error, you can contact our customer support.

hi, i've got same issue "We noticed a problem with your order. If you think this is an error, you can contact our customer support." Does anybody has a solution?