Nalena Posted October 6, 2023 Share Posted October 6, 2023 Hi! We have contracted the SSL certificate for two websites with Prestashop 1.7. SSL is now activated and installed correctly on the server, checked with https://www.sslshopper.com/ssl-checker.html. The problem is when we enter PS and go to the "Enable SSL" option and click on "Please click here to check if your store supports HTTPS." it leads us to "Internal Server Error." If we activate ssl from database with the 'PS_SSL_ENABLED' table everything goes well but if we also activate 'PS_SSL_ENABLED_EVERYWHERE' the website works fine with SSL but we have the previous error when we try to enter in admin panel... Any idea? Thanks! Link to comment Share on other sites More sharing options...
JoliBazar Posted October 6, 2023 Share Posted October 6, 2023 Hi Nalena! I didn't check if this would suffice, but I see in the database dump of a working Prestashop site, that there is also "PS_SHOP_DOMAIN_SSL" in table "pres_configuration", which is set to the same value as "PS_SHOP_DOMAIN": the domain name, without protocol prefix. Hope this helps. Link to comment Share on other sites More sharing options...
Nalena Posted October 7, 2023 Author Share Posted October 7, 2023 Hi! We just checked it and in both tables it's the same Link to comment Share on other sites More sharing options...
ComGrafPL Posted October 7, 2023 Share Posted October 7, 2023 What debug mode showing on Internal Server Error? Link to comment Share on other sites More sharing options...
Nalena Posted October 7, 2023 Author Share Posted October 7, 2023 (edited) If we activate debug mode no more errors appear... Only the same message appears 😕 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at --- to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Edited October 13, 2023 by Nalena (see edit history) Link to comment Share on other sites More sharing options...
Nalena Posted October 12, 2023 Author Share Posted October 12, 2023 Any idea? :( Link to comment Share on other sites More sharing options...
musicmaster Posted October 15, 2023 Share Posted October 15, 2023 Is the SSL of your server correctly configured? Try one the websites where you can check that: https://www.ssllabs.com/ssltest/analyze.html https://www.whynopadlock.com/ https://www.sslshopper.com/ssl-checker.html Link to comment Share on other sites More sharing options...
Zohaib-fk Posted October 16, 2023 Share Posted October 16, 2023 You can check from your web hosting Cpanel, SSL status. It will help to know whether the issue is from SSL from web hosting or the PS web application side. The different troubleshooting steps help to know the root cause of the issue and find the solution. Attached is a screenshot for your reference. You can check your website in the online tool if it is working for visitors from all over the world using the tools below. [1]. https://gtmetrix.com/ [2]. https://tools.pingdom.com/ Link to comment Share on other sites More sharing options...
Nalena Posted October 16, 2023 Author Share Posted October 16, 2023 Finally, removing Multiviews in the htaccess inside the admin folder has solved it. I'll leave it here in case it helps someone. Thanks to all for the help Link to comment Share on other sites More sharing options...
Zohaib-fk Posted October 16, 2023 Share Posted October 16, 2023 Feel good to know the problem is solved. Thanks for sharing the solution. Most welcome. Link to comment Share on other sites More sharing options...
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