webmaster.sigla Posted September 20, 2023 Share Posted September 20, 2023 Hello everyone, Need your help After 2 months unable to login to admin panel. Why did this happen? No changes were made, just after a long time it is not possible to connect. I get this message when I want to connect to the control panel. message: Oops... looks like an unexpected error occurred.You have requested a non-existent service " PrestaShopBundle\Security\Admin\SessionRenewer". [Symfony\Component\DependencyInjection\Exception\ServiceNotFoundException 0] Link to comment Share on other sites More sharing options...
idnovate.com Posted September 21, 2023 Share Posted September 21, 2023 Enable DEBUG mode and retry. Link to comment Share on other sites More sharing options...
musicmaster Posted September 21, 2023 Share Posted September 21, 2023 If debug mode doesn't help: empty the cache. Link to comment Share on other sites More sharing options...
idnovate.com Posted September 21, 2023 Share Posted September 21, 2023 5 minutes ago, musicmaster said: If debug mode doesn't help: empty the cache. Just to have the full trace log and try to help Link to comment Share on other sites More sharing options...
webmaster.sigla Posted September 21, 2023 Author Share Posted September 21, 2023 Debug mode & empty the cache doesn't help Link to comment Share on other sites More sharing options...
ComGrafPL Posted September 21, 2023 Share Posted September 21, 2023 40 minutes ago, webmaster.sigla said: Debug mode & empty the cache doesn't help Any hosting side changes? Maybe PHP was force changed? Debug mode doesn't show any errors? Link to comment Share on other sites More sharing options...
webmaster.sigla Posted September 21, 2023 Author Share Posted September 21, 2023 21 minutes ago, ComGrafPL said: Any hosting side changes? Maybe PHP was force changed? Debug mode doesn't show any errors? Unfortunately, nothing changes on the server, I just can't connect after a month. This message on admin page : Oops... looks like an unexpected error occurred. You have requested a non-existent service "PrestaShopBundle\Security\Admin\SessionRenewer". [Symfony\Component\DependencyInjection\Exception\ServiceNotFoundException 0] Link to comment Share on other sites More sharing options...
ComGrafPL Posted September 21, 2023 Share Posted September 21, 2023 3 minutes ago, webmaster.sigla said: Unfortunately, nothing changes on the server, I just can't connect after a month. This message on admin page : Oops... looks like an unexpected error occurred. You have requested a non-existent service "PrestaShopBundle\Security\Admin\SessionRenewer". [Symfony\Component\DependencyInjection\Exception\ServiceNotFoundException 0] Yes, but have you enabled debug mode ( config/defines.inc.php ) change line define('_PS_MODE_DEV_', false); to: define('_PS_MODE_DEV_', true); And try to log in. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 21, 2023 Share Posted September 21, 2023 to original poster, 3-4 times you were requested to enable debug mode, do that post it here. if you ask question follow the advice, it will go much quicker. with debug info you can do more exact search for that issue. POST INFO FROM DEBUG! Link to comment Share on other sites More sharing options...
webmaster.sigla Posted September 24, 2023 Author Share Posted September 24, 2023 On 9/21/2023 at 7:32 PM, ComGrafPL said: Yes, but have you enabled debug mode ( config/defines.inc.php ) change line define('_PS_MODE_DEV_', false); to: define('_PS_MODE_DEV_', true); And try to log in. When Debug Mode is enabled I see this in the login panel Link to comment Share on other sites More sharing options...
ComGrafPL Posted September 24, 2023 Share Posted September 24, 2023 Use VPN or other IP, clear cache and see if it let you in. Link to comment Share on other sites More sharing options...
webmaster.sigla Posted September 24, 2023 Author Share Posted September 24, 2023 55 minutes ago, ComGrafPL said: Use VPN or other IP, clear cache and see if it let you in. I tried from several different computers as well as from the phone, but the problem remains Link to comment Share on other sites More sharing options...
idnovate.com Posted September 27, 2023 Share Posted September 27, 2023 On 9/24/2023 at 2:39 PM, webmaster.sigla said: I tried from several different computers as well as from the phone, but the problem remains Can you send me FTP access by PM to check it? Link to comment Share on other sites More sharing options...
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