[solved] More Memory Exception Errors

[rmturner]

I've been searching and can't find anything that has worked so far.  I installed the new version 1.7.7.5 and everything worked fine for two weeks.  I had six categories and had filled one of them with 40 products and another with 30 products before everything went dead.  Weirdly, the two categories that have all the products in them are "empty" but the basic page loads.  Thanks in advance....

https://www.dragonfliesareus.com/4-dragonfly-earrings

Categories that have nothing in them seem to work:

https://www.dragonfliesareus.com/5-dragonfly-necklaces

The home page is blank and I can't login to the backend.  I'm attaching screenshots

Edited August 6, 2021 by rmturner (see edit history)

[Rhobur]

What is the max_memory_limit on your server and what memory reports Advanced Preferences->Performance?
Judging from the screenshot you don't have enough memory available.

[SmartDataSoft]

@rmturner

Please try to increase the memory limit to 512mb then try.

Thank you

[rmturner]

Thanks guys.  I had been looking all over for my php.ini and couldn't find it.  I called my host and they said that it hadn't been set as a feature in my account.  He said that the php.ini had been set at 32M, which was the whole problem.  Now it's at 256M and the site is working fine.

Thanks so much.  I'm sorry, I have forgotten how to mark this SOLVED.

[rmturner]

I spoke too soon.  Now the site works fine but I can't get into the backend.  Debugging shows this:  Strangely, I don't have those files anywhere.  I also checked the prestashop 1.7.7.5 files I have on my hard drive.

[SmartDataSoft]

Hello, are you using php 7.3 or it is above. 

 

Clear the cache from /var/cache/dev and /var/cache/pro 

Manually via ftp and check again 

Thank you

 

 

 

[rmturner]

I'm using 1.7.7.5    I deleted everything in /var/cache/dev and var/cache/prod and double checked it.  Cleared the cache in my browser and still can't get into the backend.  I tried a different browser too.   I raised the memory in php.ini to 512M.   Thanks.

 

[rmturner]

I just logged in with ftp and /var/cache/dev and cache/prod are completely full again. 

[SmartDataSoft]

Can you please check your php version and enable the debug mode to check what is the new error comes. You can post the site url here or send me personal message with site url. I will check and try to reply you 

Thank you

 

 

[rmturner]

Thank you.  The php version is 7.1   

My admin URL is https://www.dragonfliesareus.com/admin929niqhrm/

I couldn't reproduce any errors trying to login, as it just didn't login.  But when I clicked on "Don't remember password" I got a ton of Symphony errors:

 

[rmturner]

SOLVED.....I renamed my .htaccess to .htaccess_backup and I then was able to login to my back office.  I went to Shop Parameters/SEO and URLs and recreated a new .htaccess by turning Friendly URLs off, saving and then turning it back on.

Thank you SmartDataSoft for all your help!

 

[SmartDataSoft]

Glad to know your issue solved. Change the title as [solved] ,do not forget to click the love icon to the answer