upgrading from 1.3 to 1.4 one page checkout error

[Jeroen2222]

Hello,

After my upgrade i would like to use the onepagecheckout feature.

When i hit the save button i get:

TECHNICAL ERROR: unable to save account

Details:
Error thrown: [object XMLHttpRequest]
Text status: error

Can someone please help?

[Mallee Boy]

Yes, I have the same problem on one page check out when trying to log in:

TECHNICAL ERROR: unable to send login information

Details:
Error thrown: [object XMLHttpRequest]
Text status: error

[lenya]

I have the same problem. Somebody has already agreed?

[Mallee Boy]

Ienya,

I overcame this by not using one page check out. Quite frankly, it may be only one page, but it is a very long page. My customers seem content to go through 3 or four short screens rather than the endless one screen check out.

So, I have no solution to your problem, except that if you can't find a solution, then go back to standard Prestashop check out mode.

[Lem]

Use the built in onepagecheckout in 1.4 instead.

Uninstall the 1.3 module and then in BO > Preferences, change Order Process Type to 'onepagecheckout'. Done!

[Mallee Boy]

Lem, as for me I am using 1.4.1 and that is where the one page check out error is occurring. Thus, the reason for this thread.

[Thomas Didierjean]

Hi,
Can you pm me a link to a website with this error? Thanks.

[Mallee Boy]

I could, Thomas, its my site, but I would have to activate the module so you can view it. I would only do this when you are available as I don't want to prevent customers purchasing. So, let me know when you are free and I will activate the module so you can look at it. I am in Australia +10GMT

[Jonny79]

Hi,

Did you solved the problem? i have the same problem with the Error.

Thanks!

[Mallee Boy]

No, I have not solved the problem. However, i have now upgraded to 1.4.2.5 and will look at the matter again shortly.

[Dimar]

I too am having the same error:

TECHNICAL ERROR: unable to save account
Details: Thrown Error: [object XMLHttpRequest]
Text status: parsererror

Change the database by another prestashop in clean, and the same error continues. I guess it's a file that has the problem.

When you place your order as a guest, do not get the error.

I am using 1.4.1 Prestashop

EDIT:

I found my problem. Is that the had no email: account.html

[pildo]

i have the same problem on 1.4.2.5 and i have account.html file in mails. have somebody solve this problem?

[idrak]

Hum.. de mon coté le meme probleme.
Apparement j'avais oublié de copier le dossier mail à la racine mais je trouve ca plutot bizare car je suis persuadé l'avoir fais...

Sorry if my answer is in french

[Mallee Boy]

"If"? Are you saying your not sure its in French? lol. Why did you give us the answer in French (which I do not speak) and yet you apologised in English.......? Baffling.

Anyway, I have all my mail files in the root under mails. So this is not the cause in my case.

[pildo]

i upload all files from 1.3.5 on test domain, upload db and then update on 1.4.2.5 and shop work. the same files on another domain give me error. try to upload backup version of presta and then update.

[kyrre]

Hi all

Not trying to steal this thread. My page is completly blank because I uninstalled the one page checkout fra Prestaworks.

I have tried to overwrite the files in module/onepagecheckout/files/ with no luck.

Please help

[Mallee Boy]

Kyrre,


Your best option might be to speak to prestaworks - or clear your cache ?

[kyrre]

Can you ser the maintenance message at http://pushvideo.no?

[FredLR]

I've experiencing the same issue and I may be found the problem.
With Firefox & FireBug, I've inspected ajax call (xhr tab) and the call to /authentication or /authentication.php return a 404.

So to patch quickly, I've edited order-opc.tpl by forcing urls like this :

Locate

var authenticationUrl = '{$link->getPageLink("authentication.php", false)}';
var orderOpcUrl = '{$link->getPageLink("order-opc.php", true)}';
var historyUrl = '{$link->getPageLink("history.php", true)}';
var guestTrackingUrl = '{$link->getPageLink("guest-tracking.php", true)}';
var addressUrl = '{$link->getPageLink("address.php", true)}';

And replace with

//var authenticationUrl = '{$link->getPageLink("authentication.php", false)}';
var authenticationUrl = '/shop/authentication.php';
var orderOpcUrl = '{$link->getPageLink("order-opc.php", true)}';
//var historyUrl = '{$link->getPageLink("history.php", true)}';
var historyUrl = '/shop/history.php';
//var guestTrackingUrl = '{$link->getPageLink("guest-tracking.php", true)}';
var guestTrackingUrl = '/shop/guest-tracking.php';
//var addressUrl = '{$link->getPageLink("address.php", true)}';
var addressUrl = '/shop/address.php';

Basicly the rewriting url seem the issue.

Please keep in mind this is a temp patch !!!!

Excuse my french

[Mallee Boy]

Fred, I tried this but it didn't work. Do I have to switch off canonical url under pref/SEO in the back end?

[ScubaLessonsInc]

That is not a good solution 1st. Ad the Canonical url on or off would be directly affected by that "temp fix"

I have the brand new version and it is doing the same thing. 1.4.4.1.

Temporary fix is to go to Preferences and choose Order process type: Standard (5 steps). Until a corrected file for the One Page Checkout can be provided by Presta Core Team.