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customer messages not coming through on email

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Hi, I'm running PS 1.7.5.2
We used to get customer messages via our webform automatically come through on our email, but this has stopped happening and it's causing problems with missing messages as I have to remember to manually go to Customer Service in the back end. What could be causing this?

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Did you check the spam folder? Sometimes they start getting flagged all of a sudden, happened to me in the past

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I just checked and no, not a sign of them in there, either. Where are the mail settings in the backoffice, might there be something in there?

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