GeekyFuroshiki Posted October 12, 2019 Share Posted October 12, 2019 Hi, I'm a new user, so new I haven't even logged in yet, but unfortunately I don't seem able to. I bought a domain and plan with OVH that includes Prestashop. I've installed the module (1.7.5.1), and have transferred over my domain, so this morning I went to the admin login to get started with Prestashop. However, every time I put in my login details and click login, I just get returned to a blank login screen. There are no errors in the console, I've changed my password, but it won't let me, what can I do? Link to comment Share on other sites More sharing options...
NemoPS Posted October 14, 2019 Share Posted October 14, 2019 Did you try an incognito window? It seems to be a recurring issue. If that works, try disabling the various dynamic cookie options in the admin preferences 1 Link to comment Share on other sites More sharing options...
GeekyFuroshiki Posted October 14, 2019 Author Share Posted October 14, 2019 Would that be the admin preferences for my chrome browser? Link to comment Share on other sites More sharing options...
GeekyFuroshiki Posted October 17, 2019 Author Share Posted October 17, 2019 Incognito did nothing, nor did removing the prestashop related cookies. I've tried emailing prestashop support but not had any reply. Surely there is some way to log in to this site? So far I can't say I'm very impressed Link to comment Share on other sites More sharing options...
GeekyFuroshiki Posted October 17, 2019 Author Share Posted October 17, 2019 Got to the bottom of it elsewhere - the installation had failed the first time, so I had to go into ftp, delete the index.html folder, then reinstall manually: https://github.com/ovh/docs/blob/develop/pages/web/hosting/cms_manual_installation_prestashop/guide.en-gb.md 2 Link to comment Share on other sites More sharing options...
Veronicazale Posted December 23, 2019 Share Posted December 23, 2019 (edited) Incognito would not solve this issue. Just try & clear your history along with web cookies & disable all the extra extension for flawless functioning of the Internetspeed Edited April 2, 2020 by Veronicazale (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 27, 2019 Share Posted December 27, 2019 On 12/23/2019 at 2:08 PM, Veronicazale said: Incognito would not solve this issue. Just try & clear your history along with web cookies & disable all the extra extension for flawless functioning. that's what incognito does, so you are incorrect. however if you have two incognito tabs open to same domain, they will share cookies etc. Link to comment Share on other sites More sharing options...
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