Jump to content
GeekyFuroshiki

New user, can't login to Admin interface

Recommended Posts

Hi, I'm a new user, so new I haven't even logged in yet, but unfortunately I don't seem able to.

I bought a domain and plan with OVH that includes Prestashop. I've installed the module (1.7.5.1), and have transferred over my domain, so this morning I went to the admin login to get started with Prestashop. However, every time I put in my login details and click login, I just get returned to a blank login screen. There are no errors in the console, I've changed my password, but it won't let me, what can I do?

Share this post


Link to post
Share on other sites

Did you try an incognito window? It seems to be a recurring issue. If that works, try disabling the various dynamic cookie options in the admin preferences

Share this post


Link to post
Share on other sites

Incognito did nothing, nor did removing the prestashop related cookies. I've tried emailing prestashop support but not had any reply. Surely there is some way to log in to this site? So far I can't say I'm very impressed :(

Share this post


Link to post
Share on other sites

Got to the bottom of it elsewhere - the installation had failed the first time, so I had to go into ftp, delete the index.html folder, then reinstall manually:  https://github.com/ovh/docs/blob/develop/pages/web/hosting/cms_manual_installation_prestashop/guide.en-gb.md 2

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More