CJH

Thanks for reply. Accounts wasn't set up, but it is now. Marketplace seems to work fine

I returned from a trip to find my back office unavailable (The server returned a "500 Internal Server Error".) but the website operating as normal. Long story involving several hours with the ISP, Ionos, resulted in the back office becoming available again by dropping php version from 8.1 to 8.0. No software changes in the meantime to explain this, but hey ... it worked again. A couple of modules were updated. Put the php back to 8.1. No problems with back office operation. Only, the website stopped working. Smarty cleared, cache cleared, browser cleared, var/cache cleared out. Lots of error messages, which referenced ps-eventbus, this having been updated. Another short story: I disabled eventbus by changing the module name by ftp. Everything worked fine from then on. The question: what does eventbus do? I think it is required for Prestashop checkout and a Facebook module, from suggestions online. I don't use these. What else might require it? Is it a problem disabling this module? I'm using Presta 8.03.

I'm still on 8.0.3 and still with no overviews working (just spinning circles, never loading). I've tried disabling modules one by one, clearing cache, not found anything to solve this.

I've suffered this for iterations through 1.6, 1.7 and now in 8.03. Generally now only when I log in, but very occasionally when changing tabs in back office. But I still get it, despite a different install, version and php change.

Emails are set up in Prestashop to go via Ionos to my email client. They work fine. I have notifications for new orders (which seemingly also go to Installatron - I assume mine come direct because the module handling the transaction does so. But this bit confuses me. I receive an email when a new order is placed. I never receive an email when a product goes out of stock. But options were set in email manager to go to Installatron and not to me. I'm starting to wonder if some other module incorporates Installatron features, even though I have no such native module listed. In other words, I don't know if these emails are 'translated' in some way and actually do something. To try to find out I have added emails to the notification, so the next time someone places an order perhaps I will have two notifications. If only one, then possibly Installatron is doing something so I will then delete it to see what happens. Confusing!

Update. I have found the [email protected] email present in 'email notifications' which would account for the behaviour I have found. But, I certainly didn't add this. Initially failing to add an email (it required a return to enter it), I've added an extra email to track what happens. If I now receive two emails for the same thing, it implies installatron is actually doing something and might be being use in some way by some other module. I have no installatron module listed.

Many thanks for the information. I have never installed it but I do use Ionos as a host, but not any Ionos auto hosting in the sense of allowing them to set up the website. The initial site is one I installed from the Prestashop files. From this, though, I assume it is safe to track down whatever is going on and delete it, without affecting Prestashop 8.x operation?

Today I found a huge number of emails have been going out to [email protected] over the past four months (nothing prior to early March), over 3,500 of these, mostly with a 'product out of stock' message but also records of sales. None of these arrive in my mailbox, hence not spotting this till now. Installatron, with an online search, suggests it offers a module for Prestashop, but no such module is listed in my site as present or installed. So what does Installatron do and how do I stop it sending emails? What is its function in Prestashop, or is it malware? Or, is this some inbuilt part of Prestashop that actually has a function that I cannot determine? Using Prestashop 8.03. It is possible that this Installatron email setup was introduced with an upgrade to this version from 8.02 at around that time.

I have exactly the same issue. Exactly, even with the versions (and not yet gone to 8.0.4). I've just been living with it ...

Original build was I think January 23, as 8.01 (basically forced on me because my ISP required using a higher php than my old 1.7.x would work with). Memory says I upgraded to 8.02 as soon as it was released in March and sometime after the Activity Overview stopped updating, but everything still worked fine other than that. Updated to 8.03 when it came out early April, made no change to Activity Overview, but everything worked fine. The message appeared about a week ago - just a message, no effect on running but equally no indication what the problem is. I assume not related to Activity Overview (which I would also like to solve), because of the time difference. Thanks to you and ComGrafPL for your replies.

Front works fine - both display and financial side. BO works fine (mostly*) - just this error box telling me something is wrong, but not what, other than I should refresh the page and the error is a 'problem on our side'. Refreshing makes no difference and hasn't for days. * Some of the dashboard reports/messages continuously spin but never update; that's all the parts of the Activity Overview. But that has never worked since installing a clean v8 (then updated to .02 and now .03). They don't affect operation and as they haven't worked for months, I assumed this message is something else because it is new, a few days now. So yes, this one message states there is a problem but not what.

I'm running version 8.0.3 and a few days ago the following message appeared in BO, in its own box top right on the dashboard: "Oh no.. something went wrong There has been a problem on our side. Refresh your page and if the problem persists, try again later" I assumed that the 'our side' was with Prestashop sending some form of message that wasn't working. But refreshing the page makes no difference (the site still functions fine). So, what is the cause and what should I do? Searching for that text has not produced a result

A module did come up for upgrade, I tried the button in the popup as you suggested, and it worked, so thanks for the tip

Thanks. I'll try that when a module update comes along again. In the meantime, I have found that a manual update does now work, but only by downloading directly from github then installing. This is a frustrating one ...

I've started using the Brand module and have two questions: I cannot work out how the module is sorting the products within a brand. It isn't the first/last to be created, nor the number of products available (though anything out of stock appears last). Not alphabetical. How is the sorting arranged? Which links to the underlying more important question that I hope an answer to the first part might help me with. There seems to be no way of sorting the products within a brand - is there any way of doing so?