clubvapea

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Hi, the problem returned. I have 4 shops. SHOP GROUP - SHOP NUMBER - FIELD - SHOP NAME 1 6 PS_SHOP_NAME DiiliHiiri 2 8 PS_SHOP_NAME DiiliHiiri.fi 1 2 PS_SHOP_NAME Nesteet.com 1 1 PS_SHOP_NAME ClubVapea.es And default shop number is 1. If I select "all shops" it sends the email with the default shops name, not with the shop where the order was placed at. I dont understand this part "Keep PS_SHOP_NAME for id_shop_group = NULL and id_shop = NULL as the default value (you can change the value)." It doesnt let me put id_shop_group NULL, it need to be a value... Thanks for your help!

Now I think I solved this problem. I edited in the DB, added the correct shop ID for DiiliHiiri.fi. Does this have any implications? SHould I do the same for the first store (make it shop_ID 1?)

Gives me very weird results: It is completely missing one shop, and the shop called DiiliHiiri was deleted already. And DiiliHiiri.fi should be shop id 8 No, theres no override. When I added only var_dump in mail.php, I didn't get any result displayed..

It gives me int(8) string(12) "ClubVapea.es" which is the first store. Does this mean my configuration is wrong? In Preferences > Store contacts > Contact Details I have in Shop Name: DiiliHiiri.fi .. I don't understand The correct shop ID is 8, and the first shop ID is 1.

Gracias por su respuesta. PS 1.6.0.14 El problema solo aparece con una de mis tiendas. La tienda está en otro grupo, con el tema "default_bootstrap" copiado. Solo manda con el {shop_name} incorrecto (de la primera tienda) si selecciono "todas las tiendas" cuando respondo a los emails. No tiene sentido. Un saludo.

Thank you so much for your detailed reply. Sorry, I am not very good with the technical side of things, so after inserting the var_dumps where can I see the result of the testing?

UPDATE: I recently copied manually the default theme folder and created a new theme, which I use in the sop that has the problems. These problems dont occur with the other shops. So, did I miss a step in copying the theme? I simply copied the whole folder, added it, and in the backoffice, selected that folder and renamed the theme. Then I deleted the cache files. Help?

I did a little testing: 5 shops: A and B, shop A is default, CDE not relevant order in from shop B BO > Orders > Edit order Set shop context = Shop B and change order state => email from shop B Set shop context = All shops and change order state => email from shop A, default shop! Set shop context = Shop A and change order state => email from shop B

Thanks for your reply. I don´t have an override of OrderHistory, not that I know of. Where can I download the original file, or what should I do? Thanks!

Salut! Je ne peux pas trouver la solution à un problème que je pense que chaque commerçant avec une multiboutique a: Chaque fois qu'un client achète quelque chose, et je change l'etat de la commande, le courrier éléctronique est envoyé avec le { shop name} du magasin que j´ai choisi en haut à gauche, et pas le magasin oú le cliente a fait la comande. Cela s`avére être un gros problème, parce que nous utilisons presque toujours "Tous les magasins" , mais les courriers éléctroniques sont envoyés au mauvais magasin Que puisse faire pour que les courriers éléctroniques soient envoyés avec le nom de magasin associés avec (cf. OrderHistory). regardez la foto

Thanks for your reply. But I have set the public name for each store. I have done some testing: 1. I place an order 2. I go to backoffice and change the order status using shop3, the email sent has the name shop3. I change the order status again, with shop2, the email has shop2. It does not correspond to OrderHistory. 3. I answer a message on backoffice, exact same thing happens. See the photo below.. Thanks Does this happen to me only?

Tengo el mismo problema!! Por ejemplo cuando cambias de estado de pedido, manda el email con el nombre de a tienda que tengas seleccionado a la parte superior izquierda. Si seleccionas "todas las tiendas" te manda el email con el nombre de tienda con el que se instalo. Aqui puedes ver mi post: https://www.prestashop.com/forums/topic/521000-nombre-de-tienda-shop-name-en-correos-equivocado-no-corresponde-al-pedido-multitienda/ Aver si conseguimos la soluccion...

Hola! No encuentro la solución a un probema que pineso que cada comerciante multitienda tiene: Cada vez que un cliente compra algo, y cambio el estado del pedido, se le manda el correo electrónico con el campo {shop name} de la tienda que yo tengo seleccionada en la parte superior izquierda, y no la tienda en la que el pedido se realizo. Esto resulta ser un gran problema, porque utilizamos "Todas las tiendas" casi siempre, y entonces los correos se mandan con la tienda equivocada. Como cambio que los correos se manden con el nombre de la tienda donde el pedido fue realizado? Gracias y un saludo, Phoebe

Anyone? Is this a problem every multistore owner is facing or is it just me?