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jetx

Module Refund Request?

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Posted (edited)

How does one go about obtaining a refund from a rogue developer (addons section)? There used to be a link where a buyer was able to request a refund when the developer was not willing or able to rectify a problem. It appears to have been removed. 

I have a situation where a seller of a module refuses to fix his module claiming that as my dev site was not in maintenance mode . Which is incredible because it was inaccessible right up until he said he was unable to provide an ip address due to it being dynamic that changes daily, so I made it easy for him by removing the .htaccess ip rule and creating a default installation with demo products with only his module, and so he complains.

I gave him ample opportunity to reply but he won't. So community what are my options? A paypal complaint to force a refund? Or is there another way? Obviously I want my money back as it is theft otherwise.

 

Edited by jetx (see edit history)

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10 hours ago, El Patron said:

it's very simple, file dispute with paypal.

So that's now the way to handle disputes? Okay then.

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On 8/26/2019 at 7:43 PM, jetx said:

So that's now the way to handle disputes? Okay then.

it's not new, that's just the next step if you feel you could not resolve with the seller.  This is true with any transaction and a lot less stress of trying to decide who is right and who is wronged. 

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