Anyone using osticket?

[Guest]

We are trying to amalgamate all the emails we get from prestashop with our Amazon, Ebay, ManoMano, and our general email systems into one "helpdesk" system - and of course it has to be free :)

Is anyone using the open source OsTicket?

[Rolige]

Hi,

I have used OsTickets a long time ago, but now I don't remember nothing, but what I know is that nowadays most tickets systems have option to catch and create tickets from an email.

 

Regards!

[Guest]

3 minutes ago, Rolige said:

Hi,

I have used OsTickets a long time ago, but now I don't remember nothing, but what I know is that nowadays most tickets systems have option to catch and create tickets from an email.

 

Regards!

Yes, OSticket creates tickets from emails. But not from emails from forms. So the Contact Us form on Prestashop is picked up as though it comes from our email address not the customer email address. There is an API system but it means coding prestashop to use it, and that is beyond little old me. I think I will hide the Contact Us form and use a CSM page to link to the OSticket landing page

[NemoPS]

I think it will work if you pipe the email the contact form sends to, to the osticket receiver. I have used that in the past, not bad, but I had a ton of spam for a while

[Henrik41]

@haylau: Did you finally integrate OSticket with Prestashop?

[Pillepalle909]

I know this thread is ancient, but since the thread exists, I figured it might make more sense to use it instead of opening a new one.

Do any of you have experience with osTicket? I have set up the system and am now looking for a way to connect the ticket system to Prestashop. I have in mind a button under “my account” and I would like to access the user information directly. Opening a ticket from the customer area and processing it directly in osTicket would also be great.