JOSSm Posted February 25, 2019 Share Posted February 25, 2019 Good Morning, Well, I bought the module and it does not work, I contacted the developer and he tells me that it is because of my theme and that he does not return the money but he does not solve it either. Is there any way to ask for a refund? This is the module: https://addons.prestashop.com/en/private-sales-flash-sales/19749-premium-flash-sales.html Greetings, thank you. Link to comment Share on other sites More sharing options...
tdsoft Posted February 26, 2019 Share Posted February 26, 2019 You can contact Prestashop Team: https://addons.prestashop.com/en/contact-us Link to comment Share on other sites More sharing options...
JOSSm Posted February 26, 2019 Author Share Posted February 26, 2019 I have written 3 times and I have not received an answer. Link to comment Share on other sites More sharing options...
tdsoft Posted February 26, 2019 Share Posted February 26, 2019 you need a little time, Also when Prestashop Team answered it, you can receive an email for notice this answer Link to comment Share on other sites More sharing options...
JOSSm Posted February 26, 2019 Author Share Posted February 26, 2019 I have waited more than a week Link to comment Share on other sites More sharing options...
Soyons Solidaire Posted March 6, 2019 Share Posted March 6, 2019 (edited) hi 120 euros for a module ? , While on the forum there are free Edited March 6, 2019 by Soyons zen (see edit history) Link to comment Share on other sites More sharing options...
razaro Posted March 6, 2019 Share Posted March 6, 2019 Hi @JOSSm fastest way to get support from PrestaShop is to contact them on their Facebook page. Usually there is response within and hour or two. Or try to contact @ttoine if he is not too busy. Also most of Front office modules may require additional work to match theme or if there is some JavaScript conflict with theme it could need some code change. For that you also may open a new topic with some details. And while paid modules offer more features and support, like @Soyons zen said there are few free countdown/flash sales modules that you could try. 1 Link to comment Share on other sites More sharing options...
ttoine Posted March 6, 2019 Share Posted March 6, 2019 Hello, https://addons.prestashop.com/en/contact-us is usually the good place to contact the Addons team about an issue with a module. Strange that you didn't get an answer. Could you please send me a private message on the forum with some details about the transaction and your Addons account or the email associated to your account ? 1 Link to comment Share on other sites More sharing options...
spoorti1509 Posted March 12, 2019 Share Posted March 12, 2019 I suggest you contact PrestaShop help centre and get your problem solved. Developer won't refund you so don't waste your time on that Link to comment Share on other sites More sharing options...
Tiago Couto Posted March 18, 2019 Share Posted March 18, 2019 I had the same problem. The module doesn't work like they said. The developers don't answer, and prestashop team either. I had so many, so many problems with prestashop, bugs, support, unfinished modules, etc etc Every day I regret for making my project with prestashop And yes, seems like Developer don't care and won't refund anything. Example: I bought one module to sync my ERP, and after install, I found that the module doesn't sync to my ERP, but in the features is specified to sync. I ask the developer and they said the functionality is in development and has no date to finish. Of course I'm asked to refund but they don't refund and prestashop team don't care I regret every day to start using prestashop for my project, and never in my life, I will recommend this software. 1/10 Link to comment Share on other sites More sharing options...
Broodje aap Posted March 18, 2019 Share Posted March 18, 2019 Please don't forget to leave a review on trustpilot to raise some awareness about the state of this software and company! trustpilot.com/review/www.prestashop.com Link to comment Share on other sites More sharing options...
ttoine Posted March 19, 2019 Share Posted March 19, 2019 Are you guys realizing that 1/ you are posting this kind of comment on the official prestashop forum ? 2/ instead of complaining, you could use this forum to get help ? @Tiago Couto please send me a personal message with information about your problem. 1 Link to comment Share on other sites More sharing options...
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