PayPal Module Problem

[BenC]

Hi, I have been using Prestashop for a couple of years now. Its a fantastic piece of software which I am very greatful for.

All my settings work, payments, shipping etc but every now and again I come accross a problem with paypal where it wont accept payments. This is the error my cusomers get:

Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

I have done a quick search on the forum but no topics have a definate solution, is this something I can fix or something that needs changing in my customers paypal with it being only a few out of lots of orders?

Regards
Ben

[Radu]

in modules/paypal/redirect.tpl change the line from
<input type="hidden" name="address_override" value="1" />
to
<input type="hidden" name="address_override" value="0" />

[shokinro]

This happening is because the user registered at your with different address from one registered at Paypal.
Please try Radu's suggestion, it should work for most cases.

[Radu]

I really appreciate how active you are. shokinro.
for a different address there is another error that was discussed here.
the fix is in modules/paypal/redirect.tpl change address override from 1 to 0

[BenC]

Hi guys, done the fix but now the redirect to paypal screen is coming up and the process gets stuck with this message:

Please wait, redirecting to Paypal... Thanks.
Cancel

[Radu]

have you solved your issue? it seems a javascripti error, maybe you changed by mistake something else also. Do you have a link to your shop?

[BenC]

Hi, no my customer is still having the same problem. When I changed the redirect.tpl it stopped all paypal payments.

Any other ideas?

[BenC]

This is still not working and I now have another customer complaining of the same issues, any ideas?

[Radu]

please attach your redirect.tpl