realstone Posted February 20, 2011 Share Posted February 20, 2011 Hi, guys ! Is there anyone that may help me regarding the following issue?I sucessfully installed Prestashop and I tried to register as a customer but failed to make it. It shows that “someone has already registered with this e-mail address “. I tried with different emails addresses but still cannot register. Please kindly give me some instruction if you can. Thank you very much! Link to comment Share on other sites More sharing options...
shokinro Posted February 20, 2011 Share Posted February 20, 2011 I guess there was some error during creating new account.go your back office to check if there is any records created. Back officeCustomer tab Please also enable following errors displaying at /config/config.inc.php to see if there is error occursini_set('display_errors', 'on');define('_PS_DEBUG_SQL_', true); Link to comment Share on other sites More sharing options...
Radu Posted February 20, 2011 Share Posted February 20, 2011 do you get the same error for every email addresses? like [email protected] Link to comment Share on other sites More sharing options...
realstone Posted February 21, 2011 Author Share Posted February 21, 2011 I guess there was some error during creating new account.go your back office to check if there is any records created. Back officeCustomer tab Please also enable following errors displaying at /config/config.inc.php to see if there is error occursini_set('display_errors', 'on');define('_PS_DEBUG_SQL_', true); Dear shokinro,Thank you for your advice. I have checked the back office. There are records created. But from a new customer's perspective, the registration failed. I just don't know why.And I will try to enable the errors displaying later and come back to you.Thank you so much! Link to comment Share on other sites More sharing options...
realstone Posted February 21, 2011 Author Share Posted February 21, 2011 do you get the same error for every email addresses? like [email protected] Dear Radu,Thank you for your reply. I have tried with different emails and get the same result: “someone has already registered with this e-mail address “ Link to comment Share on other sites More sharing options...
shokinro Posted February 21, 2011 Share Posted February 21, 2011 I don't think it is Session related, because PrestaShop doesn't use Session, it uses cookie instead.If you can PM me following information, I can take look for you.FTP access infoback office Admin access info Link to comment Share on other sites More sharing options...
Radu Posted February 21, 2011 Share Posted February 21, 2011 shokinro, when I talked about sessions I was referring to the concept not the technical implementation in prestashop. Link to comment Share on other sites More sharing options...
shokinro Posted February 21, 2011 Share Posted February 21, 2011 shokinro, when I talked about sessions I was referring to the concept not the technical implementation in prestashop. Radu, you are right, from wide point of view, they are the same. Thanks for you explanation ;-) . Link to comment Share on other sites More sharing options...
realstone Posted February 22, 2011 Author Share Posted February 22, 2011 I don't think it is Session related, because PrestaShop doesn't use Session, it uses cookie instead.If you can PM me following information, I can take look for you.FTP access infoback office Admin access info DearShokinro,I have already PM you. Please kindly help me out. Thanks a lot! Link to comment Share on other sites More sharing options...
shokinro Posted February 22, 2011 Share Posted February 22, 2011 Yes, I did receive your PM for the access information. But you didn't tell me the site URL. I tried the IP address, it doesn't work. Its late night here, I have to go offline now. Link to comment Share on other sites More sharing options...
realstone Posted February 22, 2011 Author Share Posted February 22, 2011 Yes, I did receive your PM for the access information. But you didn't tell me the site URL. I tried the IP address, it doesn't work. Its late night here, I have to go offline now. Dear Shokinro,I have resent the details.Many thanks! Link to comment Share on other sites More sharing options...
shokinro Posted February 23, 2011 Share Posted February 23, 2011 Hi realstone,I have just spent nearly an hour to looked into your site and tried to find out the cause. But I was not able to fix the issue.The issue is caused by cookie lost. When I try to log in, log in itself is successful, but when redirect to my-account.php, the cookit is lost and it redirect back to authentication.php page, it become dead loop. I have no idea how to fix this cookie issue. Maybe you have to wait for someone with expertise on cookie to help you out.But I have suggestion. Because back office seems ok, so I guess maybe it is cause by some other module that is called at authentication complete. So my suggestion is 1. Remove everything, include database, try a clean instaltion2. Choose to not install any module at the installation.see if the problem still happens. If it still happens. I guess it must be your server configuration related, (I am not sure if you are using IIS or Apache) Link to comment Share on other sites More sharing options...
realstone Posted February 23, 2011 Author Share Posted February 23, 2011 Hi realstone,I have just spent nearly an hour to looked into your site and tried to find out the cause. But I was not able to fix the issue.The issue is caused by cookie lost. When I try to log in, log in itself is successful, but when redirect to my-account.php, the cookit is lost and it redirect back to authentication.php page, it become dead loop. I have no idea how to fix this cookie issue. Maybe you have to wait for someone with expertise on cookie to help you out.But I have suggestion. Because back office seems ok, so I guess maybe it is cause by some other module that is called at authentication complete. So my suggestion is 1. Remove everything, include database, try a clean instaltion2. Choose to not install any module at the installation.see if the problem still happens. If it still happens. I guess it must be your server configuration related, (I am not sure if you are using IIS or Apache) Dear Shokinro,Thanks a lot. I really appreciate your kind help. I will try solutions as suggested by you.Thanks a again! Link to comment Share on other sites More sharing options...
shokinro Posted February 23, 2011 Share Posted February 23, 2011 you can have one more try. This is easy to do. How about move your shop to a sub folder, so the URL will be something like http://youdomain.com/shop/What you need to do is move the all files to new folder and change __PS_BASE_URI__ to '/shop/ in file /config/setting.inc.php.The reason I am asking you to try is that because cookie works back office which is sub-foler. Link to comment Share on other sites More sharing options...
realstone Posted February 26, 2011 Author Share Posted February 26, 2011 hi, guys,Thanks for your kind help. I have tried every solutions I can possbily think of and none of them works. I think I might try zent-cart. Link to comment Share on other sites More sharing options...
shokinro Posted February 26, 2011 Share Posted February 26, 2011 Why not try a Linux hosting instead of Windows hosting? (Just a suggestion)I used to using windows hosting and I switched to Linux, it becomes better. Most hosting company support both Windows and Linux and you can switch to other easily. Link to comment Share on other sites More sharing options...
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