Can't log in to back office

[Detersivi Point]

Good evening,

since this morning I have not been able to access the back office of my shop. I already contacted my host and the problem is not on their end. Attached you can find a screenshot of the error upon trying to log in.

Is this a general issue?

[Daresh]

Yes, it's a general prestashop issue today, if you want to avoid it in the future you can disconnect from addons, solution here: http://greenmousestudio.com/en/back-office

[creation-handicap]

Thanks Daresh for your answer! We're facing the same problem here on two different stores.
I hope this will be fixed soon!

[ttoine]

Hello,

There is a current issue with the gammification server on PrestaShop infrastructure. The team is working on it.

Some issues to access the BO can be solved by manually deleting the file config/xml/country_module_list.xml , for example via ftp.

[jetway]

I advise everybody to disable all connections to Prestashop. This shows how unprofessional everything is. There is no need for prestashop to connect to every shop on every sign in and take down all backends because they are incapable of maintaining a stable infrastructure.

 

PS: Oh and one more thing, i am sure prestashop doesn't even know that their service is not working. If you're lucky it might be up again tomorrow, now thats only if somebody comes across it by accident.

Edited October 9, 2018 by jetway (see edit history)