return [MODULE] Order Return Manager – Offer easy returns

[Knowband Plugins 140]

Order Return Manager (RMA) Module

With the growing competition in the eCommerce industry, it is really important for the online store owners to pay special attention to their existing customers as it is comparatively easier to retain the existing customers. As of now most of the online store including top marketplace like Amazon, eBay, Walmart etc offers easy return policies to the customers to retain the customers for a long time.

The Return Manager module allows the store admin to offer hassle-free returns to the customers. By using this module the store admin can provide a user-friendly interface to the customers so that they can easily return the entire order or partial order.  The Return Manager module helps you to improve the customer service. This Module is available for the Prestashop version 1.6.0.4 to version 1.7.x.x.

More Info and purchase here: Return Manager Module

FRONT DEMO

BACKOFFICE DEMO

The key features of the Return Manager Module are following:

1) The RMA Addon allows the store admin to set the return for the 3 methods – Credit, Refund and Replacement.

2) Admin can customize the messages for the return requests.

3) Admin can use the custom CSS and JS to make any changes in the look and feel at the front end of the module.

4) Admin can generate the return slip and also add the return guidelines along with the return slip.

5) Admin can define return policies along with the option to remove return policies from specific products or categories.

6) Admin can add/edit return policies with ease.

7) Admin can add the multiple reasons for the return so that customer can select a most appropriate reason for the return.

8) Admin can select the shipping paid by option for the return reasons.

9) The Return Manager module allows the customer to edit the comments for their returns.

10)  Return manager addon also supports the option to upload the images/documents, so that customers can share the images of the defective/wrong products or the documents related to the purchase.

11)  Admin can add multiple return statuses.

12)  Admin can create return requests on behalf of the customers.

13)  Return Manager addon offers pre-defined email templates for the New Return Request Notice (Customer), New Return Request Notice (Admin), New Return Request Approved, Return Request Denied, Return Request Status Change, Return request completed. Admin can easily customize these emails along with the subject line.

14)  Easy tracking of the return requests.

15)  Admin can accept/deny the return request on a single click as per the action was taken by admin an automated email will be sent to the customer.

16) The Return Manager Module is compliant with the official Prestashop GDPR module.

Module link: https://addons.prestashop.com/en/customer-service/20146-knowband-order-return-managerreturn-slip-barcode.html

Edited August 22, 2018 by Knowband Plugins (see edit history)

[Knowband Plugins 140]

A new version of the Return Manager module v2.0.6 is now available on Addon store. 

New feature:

Admin can enter the return address in the return slip. This return address will be visible to the customer at the time of initiating the return.

[Knowband Plugins 140]

Thanks for your support. Our "Order Return Manager Module" has been downloaded 500+ times on the Addon Store.

More Info and purchase here: Return Manager Module

FRONT DEMO

BACKOFFICE DEMO

[nicoX 12]

Looks good.

How will this adapt to current RMA process that is default for a 1.6.1.x.x theme?

Edited December 7, 2018 by nicoX (see edit history)

[Knowband Plugins 140]

On 12/8/2018 at 12:55 AM, nicoX said:

Looks good.

How will this adapt to current RMA process that is default for a 1.6.1.x.x theme?

Hi nicoX,

Thanks for showing your interest in our Return Manager Module. Our Return Manager Module is a separate and complete module and it has no integration with the default RMA process of PrestaShop 1.6. This module helps the store admin to manage the return requests with ease and also makes it easy for the customers to initiate the returns. 

 

We would like to inform you that after enabling the Return Manager Module you can manage the return process from the Return Manager Module itself. This module is compatible with all the themes and in case you face any difficulties in the installation or configuration of the module then feel free to contact our support team. 

 

We will also suggest you check the demo of the module. Please click on the links below to check the front and back-office demo:

 

More Info and purchase here: Return Manager Module

FRONT DEMO

BACKOFFICE DEMO

[nicoX 12]

1. I see a return slip is this something generate by the module?
2. Currently the return process is RMA print the RMA slip which contains info as product and customer info, which they are obliged to include into the package. How will this work with this module?
3. Currently the customers have in their account a box: My Merchandise Returns. What will happened with this when the module is installed? This is for them to request returns and follow the procedure.

[Knowband Plugins 140]

Order Return Manager Module is the part of the "Helpdesk Support Pack - Quality services to customers". The bundle of the Helpdesk Support Pack includes 3 PrestaShop modules:

Order Return Manager(Return Slip & Barcode)

Deskoid Helpdesk

Social Messenger, Live Chat Support

The Helpdesk Support Pack can help the store admin to offer the best in class customer service to the store visitors. By offering better customer service and user experience you can increase the sales and customer loyalty. To check the Helpdesk Support Pack - Quality services to customers, please click on the link below:

https://addons.prestashop.com/en/customer-service/42729-helpdesk-support-pack-quality-services-to-customers.html

 

[Bill Dalton 361]

I would love to see the ability to exchange items. Currently your module seems to allow for an exchange but dosen't seem to allow the customer to choose a new replacement item and even add additional items, this is often an opportunity for new sales. That would require allowing for payment if the amount is greater than the return or refund if the amount is less. The refunds would need to be approved by the merchant and done manually. However new charges should be made immediately simply by sending the purchase to the existing shop cart.

But for now I dream. 🙂

[Knowband Plugins 140]

20 hours ago, Bill Dalton said:

I would love to see the ability to exchange items. Currently your module seems to allow for an exchange but dosen't seem to allow the customer to choose a new replacement item and even add additional items, this is often an opportunity for new sales. That would require allowing for payment if the amount is greater than the return or refund if the amount is less. The refunds would need to be approved by the merchant and done manually. However new charges should be made immediately simply by sending the purchase to the existing shop cart.

But for now I dream. 🙂

3

Thanks for the suggestions. We really appreciate your idea and forwarding it to our team for their consideration. We will surely like to add these features to our module so that the store owners can manage the exchange request without any hassle with the options to cross-sell the products. As per the response of our requirement analysis team we will update you regarding the release of new features.  

[gorkij 1]

Mind you, this might be a stupid question but ; Does this only handle returns of existing purchases? Say I'd like to purchase something from a customer in return for in-store-credit, would this be able to handle that?

[Anfuca 2]

On 2/14/2019 at 3:50 PM, Bill Dalton said:

I would love to see the ability to exchange items. Currently your module seems to allow for an exchange but dosen't seem to allow the customer to choose a new replacement item and even add additional items, this is often an opportunity for new sales. That would require allowing for payment if the amount is greater than the return or refund if the amount is less. The refunds would need to be approved by the merchant and done manually. However new charges should be made immediately simply by sending the purchase to the existing shop cart.

But for now I dream. 🙂

THIS!

On 2/15/2019 at 11:50 AM, Knowband Plugins said:

Thanks for the suggestions. We really appreciate your idea and forwarding it to our team for their consideration. We will surely like to add these features to our module so that the store owners can manage the exchange request without any hassle with the options to cross-sell the products. As per the response of our requirement analysis team we will update you regarding the release of new features.  

This would be awesome... 🙏🙏🙏

[Knowband Plugins 140]

The demo of the Return Manager module is now also available for the PrestaShop v1.7.

Here are the demo links:

Back-office demo:

https://psm.knowband.com/demo1/17/admin1/index.php?controller=AdminLogin&token=0f956773f2ef5be3c8a7d01ca4c1e347&demo_lang=en

Front-Office demo:

https://psm.knowband.com/demo1/17/en/module/returnmanager/manager

[Knowband Plugins 140]

A new version v3.0.0 of Return Manager Module is now available for the PrestaShop v1.6 and v1.7.

New features & improvements:
1. Added Customer admin chat system.
2. Added cancel return request functionality by customer if enables.
3. Added min and max day option in return policy.
4. Added order status selection functionality.
5. Added option to generate coupon and update inventory in case of refund, update inventory in case of credit and replacement return type.

Front-Office demo:

https://psm.knowband.com/demo1/17/en/module/returnmanager/manager

Edited September 18, 2019 by Knowband Plugins (see edit history)

[Anfuca 2]

On 9/12/2019 at 12:37 PM, Knowband Plugins said:

A new version v3.0.0 of Return Manager Module is now available for the PrestaShop v1.6 and v1.7.

New features & improvements:
1. Added Customer admin chat system.
2. Added cancel return request functionality by customer if enables.
3. Added min and max day option in return policy.
4. Added order status selection functionality.
5. Added option to generate coupon and update inventory in case of refund, update inventory in case of credit and replacement return type.

Front-Office demo:

https://psm.knowband.com/demo1/17/en/module/returnmanager/manager

Good work @Knowband Plugins, but any news about this idea below...?

On 2/14/2019 at 3:50 PM, Bill Dalton said:

I would love to see the ability to exchange items. Currently your module seems to allow for an exchange but dosen't seem to allow the customer to choose a new replacement item and even add additional items, this is often an opportunity for new sales. That would require allowing for payment if the amount is greater than the return or refund if the amount is less. The refunds would need to be approved by the merchant and done manually. However new charges should be made immediately simply by sending the purchase to the existing shop cart.

But for now I dream. 🙂

 

[Knowband Plugins 140]

18 hours ago, Anfuca said:

Good work @Knowband Plugins, but any news about this idea below...?

 

Hi Anfuca,

We have already forwarded your suggestions to our product team. We have added the feature to manage the exchange request in our module but currently payment methods are not integrated in the module. In our next release we will surely try to implement the same. 

[Knowband Plugins 140]

A new improved version v3.0.1 is now available for the Order Return Manager(Return Slip & Barcode) Module.

[Update] Improved back-office interface.

Back-office demo: Click Here

[Knowband Plugins 140]

A new improved version v3.0.2 is now available for the Order Return Manager(Return Slip & Barcode) Module.

[Knowband Plugins 140]

A new improved version v3.0.3 is now available for the Order Return Manager(Return Slip & Barcode) Module.

[Gneston 0]

Hi, we are using this module since a year now. 

What we are missing is the possibility to set the period for returns by reason. 
We are selling hardware and customers should be able to return broken hardware for a whole year. But if they just do not like purchased products, they should be able to return them only within 4 weeks. 

Would it be possible to offer this feature?

 

[Knowband Plugins 140]

On 2/6/2020 at 2:57 PM, Gneston said:

Hi, we are using this module since a year now. 

What we are missing is the possibility to set the period for returns by reason. 
We are selling hardware and customers should be able to return broken hardware for a whole year. But if they just do not like purchased products, they should be able to return them only within 4 weeks. 

Would it be possible to offer this feature?

 

Hi @Gneston,

Thank you for your suggestion. We have noted down your suggestion and we are forwarding it to our development team for their consideration. In the meantime, if you need this feature on a priority basis, we can implement this feature in the module as a custom change with some additional cost.

In this functionality- we will provide you an option to map the return reasons with the return type. So that in case of replacement you can set the return time like 1 year. Thus if a customer wants to replace the broken hardware within the set time frame then reason according to the selected return type will be displayed.

[Catalin HappyADV 0]

Hello!

Is there a way to edit the email where the return form is sent?

[Knowband Plugins 140]

22 hours ago, Catalin HappyADV said:

Hello!

Is there a way to edit the email where the return form is sent?

Hi,
If you want to change the admin email to which the new return request notification has to be sent then it can be done by the 2 following ways:
1) By hardcoding the same in code - For this, you need to raise a ticket and our technical team will assist you.
2) Option in Module configuration for return request notification email - In this one, we will provide you a text field in module configuration to enter the email id where the return request notification needs to be sent. This will be done at an additional cost. Kindly raise a ticket for the same out technical team will share the cost of the same.

[Knowband Plugins 140]

A new version v3.0.4 of the Return Manager module is now available on the PrestaShop Addon store.

What's New in the v3.0.4:

[NEW] Added Custom Field Functionality on the Return Request Form.
[NEW] Provided the Product Selection option in case of Replacement type Return.
[NEW] Added Order Return Functionality.

[snackme 0]

Some important information is missing:
- The admin area under the orders does not show that the product has been returned.
- the module is unfortunately not responsive.

[Knowband Plugins 140]

On 6/18/2020 at 5:08 AM, snackme said:

Some important information is missing:
- The admin area under the orders does not show that the product has been returned.
- the module is unfortunately not responsive.

Thank you for the suggestions. Currently, the feature to show orders returned under Orders tab is not available in the module. We have forwarded this suggested feature to our development team and will inform you if we consider to add this feature in our next version update.

The Return Manager module is responsive. Please get in touch with our support team if you are getting responsive issues so that our team can look into it.

https://addons.prestashop.com/en/contact-us?id_product=20146

[Knowband Plugins 140]

A new version v3.0.5 of the Return Manager module is now available on the PrestaShop Addon store.

What's New in the v3.0.5:

[NEW] Order Cancellation feature: This feature provides the customer an option to cancel the placed order.

[Knowband Plugins 140]

A new version v3.0.6 of the Return Manager module is now available on the PrestaShop Addon store.

What's New in the v3.0.6:

[NEW] Added the functionality to return, cancel, multiple returns from the admin

[NEW] Admin icon UI improvement