I dont not recive new orders emails

[Nht]

I don't not recive new orders emails in my admin email, and the customers don't recive a confirmation email of their order neither.

[selectshop.at]

For to receive order mails as admin: feature is enabled ? On your back-office module mailalerts

For your customers: probably they are running into spam folder ?

URL of your page is ? for to make a test order ?

[Nht]

Hello, and thanks, I have the mailalerts v2.1 installed and configurated.
And no, the emails are not in the spam folder.

The url is: https://gaudium.shop

[selectshop.at]

Sorry, but I cannot test. You disabled the buying function for public. If I use the contact form than I get into: Se ha producido un error al enviar el mensaje

Perhaps your provider disabled the mailing function, due to spam ?? You should ask him for support.

[Nht]

What? disabled the buying function for public?
I saw that if I try to send email with the contact form, an error message appears, buy I recived your email.

[selectshop.at]

Aha. The error message is nearly invisible cause it is in black on brown  ->

• No puede realizar pedidos desde su país (Austria).
• No puede realizar pedidos desde su país (Austria).

I've sent you another message, not related to orders.

[selectshop.at]

You received my messages ? If yes, than messaging is well configured. Why you are not receiving them on your LOCAL machine, it could be a firewall you are using.

Tried to send one message to your account:

orders -> failed with error

customer service -> had luck one time, second time failed with error

webmaster -> failed with error

[Nht]

Yes, I recived the mails. And I recive the email alerts of products out of stock too. but not orders mails, just sometimes when I put a wrong credit card and send an error payment order.

[selectshop.at]

If some of my mails you are seeing on messaging center and others not, than possibly your mailserver has some restrictions on it, or it is overloaded.

Perhaps you made some changes on the order mail form. You changed there translations or design ? You are using payment modules not compatible with your Prestashop version or theme. Disable all payment options which are not native.

[selectshop.at]

I'm seeing also a strange behavior on your page. Your server is deleting immediately sessions and creating new ones. This is not normal. Please revert to your provider or server administrator. Perhaps this is a server problem or a problem of the geolocation option you have activated.

[Nht]

7 minutes ago, selectshop.at said:

If some of my mails you are seeing on messaging center and others not, than possibly your mailserver has some restrictions on it, or it is overloaded.

Perhaps you made some changes on the order mail form. You changed there translations or design ? You are using payment modules not compatible with your Prestashop version or theme. Disable all payment options which are not native.

I changed some colours in the design, and all payment options are native.

[selectshop.at]

credit card is not native....

Revert the order mail form to original.

AND read error logs of your server. If you don't have access, ask your provider and debug all errors you are having there.