1 error 1. image format not recognized, allowed formats are: .gif, .jpg, .png

[wildchief]

Hello Forum,

I had just upgraded from 1.3.2 to 1.3.4 on a system that I am about to go live with. It works well except the image upload (manufacturers, products, catalog categories).

I receive the error 1 error 1. image format not recognized, allowed formats are: .gif, .jpg, .png

When attempting an image upload.

The site shares a server with another prestashop install - version 1.3.1.1 which does not have the problem.

Nothing is displayed in the error_log

The permissions on the img and sub dirs is 777

Any ideas?

Some of the threads which show othes having similar problems suggest it to be permissions related or even suggest commenting parts of the images.inc.php file.

Does anyone have a suggestion?

Thank you

David

[cessargor]

i have same problem with the images upload, any suggestions please?

[razaro]

For me commenting these lines worked but I know it is not right solution

   //if (!isPicture($file))
   //    return Tools::displayError('image format not recognized, allowed formats are: .gif, .jpg, .png');

[cessargor]

what file did you edit?

[wildchief]

For now I have rolled the files back to 1.3.2.3. I still have the updated 1.3.4 database but it all works okay. However I will restore back to a previous 1.3.2 backup tonight when I get time. Obviously a bit worried

[wildchief]

Hello Razaro did you do this on version 1.3.4? Its' weird becasue my 1.3.2 version works great.

For me commenting these lines worked but I know it is not right solution

   //if (!isPicture($file))
   //    return Tools::displayError('image format not recognized, allowed formats are: .gif, .jpg, .png');

[wildchief]

The file, I believe is images.inc.php, I was not keen on editing it as it would be a kind of hack so will stay at previous version for now

Ta

Dave

what file did you edit?

[wildchief]

For everyones info I am running on a Centos 5 VPS server running PHP 5.1

[razaro]

Sorry, forgot to mention I did that for 1.3.2.3 version on my server, but didn't test it in any other version.

And yes i agree that is hack and it is not right solution.

Edit: just checked images.inc.php in 1.4.05 and function isPicture is different.

[wildchief]

Okay so you got the problem with 1.3.2.3 and I didn't with that version I only got it with 1.3.4. I might try your Hack or perhaps leave the site on 1.3.2 until version 1.4. Not sure what to do!

Sorry, forgot to mention I did that for 1.3.2.3 version on my server, but didn't test it in any other version.

And yes i agree that is hack and it is not right solution.

Edit: just checked images.inc.php in 1.4.05 and function isPicture is different.

[cessargor]

i just tried the hack, works perfect, thank you.

//if (!isPicture($file))
// return Tools::displayError('image format not recognized, allowed formats are: .gif, .jpg, .png');

check my site
http://comprasanandres.com/index.php

[Igor Schlumberger]

Hello,

Searching on internet I found a solution that I posted at the end of this bug report:

http://www.prestashop.com/bug_tracker/view/6435/

I don't know if it works for you. Let us know.

[Jameh]

the solution is worked.

//if (!isPicture($file))
// return Tools::displayError('image format not recognized, allowed formats are: .gif, .jpg, .png');

But I don't think is right solution. Hope there is another prefect way.

[razaro]

Hello,

Searching on internet I found a solution that I posted at the end of this bug report:

http://www.prestashop.com/bug_tracker/view/6435/

I don't know if it works for you. Let us know.

Thanks for link. I tried that solution and it didn't worked for me. (1.3.2.3)
Done some searching and tests and think I got other solution.

My PHP version is 5.2.14 and Fileinfo is not inculcated so first test from isPicture function is false.
Second one mime_content_type returns text/plain for png image and that seams cause problem, that few people had that function.
And third option trim(exec(... works for me so I just changed order to

    elseif (function_exists('exec'))
       $mime_type = trim(exec('file -b --mime-type '.escapeshellarg($file['tmp_name'])));
   elseif (function_exists('mime_content_type'))
       $mime_type = mime_content_type($file['tmp_name']);     

And it is working, for now at least :-)
Don't know about other PresatShop versions.

[TropischBruin]

This error occurs in the latest v1.4.0.5 beta to.

[wildchief]

Well I am goin gto stay at 1.3.2 for now i restored the DB so I am back to where i was. I will have to watch this subject closely before attempting another upgraded

[Fant63]

images.inc.php

    if (!$mime_type)
       $mime_type = trim(exec('file -bi '.escapeshellarg($file['tmp_name'])));
   else
       $mime_type = trim(exec('file --mime '.escapeshellarg($file['tmp_name'])));

[Igor Schlumberger]

Hi Fant63,

What version of PHP do you have?

Here is another solution. Does it works for you?

http://dtbaker.com.au/random-bits/prestashop-error-image-format-not-recognized-allowed-formats-are-.gif-.jpg-.png.html
// is it a picture ?
return $mime_type && in_array($mime_type, $types);
Change it to this:

$mime_type = preg_replace(’/;\scharset.*$/’,’’,$mime_type);
// is it a picture ?
return $mime_type && in_array($mime_type, $types);

Thank you,

[Fant63]

Hi Igor Schlumberger

What version of PHP do you have?

version of PHP 5.2.12
http://hefesto.timeweb.ru/phpinfo.php

Here is another solution. Does it works for you?

No, same error ((

[Igor Schlumberger]

Hi Fant63,

Thank you for that. We will investigate. I will try to open a website on timeweb.ru to debug the issue.

[Fant63]

There is free access for 10 days

[chipset]

Just for information:
On 1.3.2 every is OK, on clear new 1.3.4 in the same server, I have the same problem with the images upload. My PHP version is 5.3.2

Edit: I try with chmod 777 in the all prestashop directory, the problem still exist.

[Fant63]

I also did not change the server
updated prestashop v1.3.3>> v1.3.4

[Igor Schlumberger]

This bug should be fixed in the latest svn. (both for 1.3 and 1.4) Could you please just replace the images.inc.php from SVN and tell if it solve the problem you encounter.

Thank you.

[ukbill69]

I have installed a fresh install on 1.3.4 and still get error "image format not recognized, allowed formats are: .gif, .jpg, .png"

when uploading any type of gif, jpg file.

I have downloaded again the latest zip file and uploaded images.inc.php again and still get this problem.

[chipset]

...I have downloaded again the latest zip file and uploaded images.inc.php again and still get this problem.

I think so Igor wont to download this file http://svn.prestashop.com/branches/1.3.x/images.inc.php
In my case the problem is solved, thank you.

[ukbill69]

thanks, now working.

[wildchief]

Hello,

I have replaced the file and this has resolved the problem for me. This is great news as I can launch my site with the latest release as scheduled this new year.

Cheers for all the efforts

Dave

[Igor Schlumberger]

Prestashop Team just released a version 1.3.5 with just this modification, so there is no known regression from 1.3.3

[Justus]

I downloaded the file, replaced the old one but it doesn't work for me (1.3.5).
Going to install the 1.3.2 version now.

[Igor Schlumberger]

Bad news. What appends if you keep version 1.3.5 and just keep the images.inc.php file from the 1.3.2 version to see if it works.
Can you send me your ftp access in PM, we will debug the system and see why it still doesn't work.

Thank you for your help.

[littlez]

Have the same problem with 1.3.5 and 1.4b2. Both with clean installs. Installed images.inc.php from 1.3.3 and that fixed the problem.

[littlez]

My server is running CentOS and PhP 5.2.14. (1.3.5 and 1.4 b2 doesn't work)
My laptop is running Suse 11.3 and PhP 5.3.3. ( 1.3.5 and 1.4 b2 works fine)

[chipset]

I downloaded the file, replaced the old one but it doesn't work for me (1.3.5).
Going to install the 1.3.2 version now.

After replace the new file, delete all without index.php from /your site/tools/smarty/compile and cache on your browser.

[Igor Schlumberger]

@littlez,

Could you please give me an ftp access in Private Message to a prestashop folder with 1.3.5 installed? So we could debug the problem on your system configuration.

@chipset,

I don't think that smarty is involved. Because the error occurs when you upload a PNG for the logo of the shop. The file is not recognized as a PNG by the backOffice.

Regards,

[littlez]

Installed images.inc.php from 1.3.3 and that fixed the problem. Do you still want access with the non-working 1.3.5? I will set up 1.3.5 on one of my other sites if you want?

[Igor Schlumberger]

Yes thank you! it will help. An access to a new Prestashop 1.3.5 will be very nice. So we can finish with this png files not being recognized. It seems so basic to get that work, but there is so much version of PHP and Apache with each time small bugs. I now the same thing with Prestashop. That's the OpenSource software industry.

[littlez]

I'm working on it right now. This applies to .jpg and png.

[littlez]

This will take me some time because I am on satellite.

[aumatco]

same problem after updating newest version

[aumatco]

take images.inc.php older version 1.3.3

PROBLEM SOLVED

[Igor Schlumberger]

@Aumatco,

I will post here a link to a new version of images.inc.php when it will works on littlez configuration. You will tell me if the new version works.

[aumatco]

the newest version images.inc.php 1.3.5 don t work. i take an older one 1.3.3 from prestashops.nl and it worked like charm.

i report a bug on this

[Zingo]

Still no news?!

[littlez]

Igor Schlumberger Is Working on it......

[rocky]

Bruno has posted updated code on the bug report here. Please try it and let us know whether it works for you.