SSL Internal Server Error

[T-bird]

Hello,
Just installed Prestashop but I'm getting a "500 Internal Server Error" when I try to access any secure pages. I checked my server error log and it gives me these messages (this was when I tried accessing my contact page & shopping cart):

[sun Jul 25 13:39:30 2010] [error] [client 81.109.55.113] File does not exist: /home/thunderb/public_html/500.shtml, referer: http://www.thunderbirdmodels.co.uk/

[sun Jul 25 13:39:30 2010] [error] [client 81.109.55.113] SoftException in Application.cpp:422: Mismatch between target UID (99) and UID (574) of file "/home/thunderb/public_html/order.php", referer: http://www.thunderbirdmodels.co.uk/

Anyone know what is meant by "Mismatch between target UID (99) and UID (574)" and how I go about fixing it?

Many thanks.
Andy

[T-bird]

Can anyone help with this? I can't seem to get to the bottom of it and it's holding up my store launch.
Many thanks.
Andy

[ezakimak]

Hi, have you gotten any help on this matter, we are having this same problem with our shop, we are usong VPS.NET as hosting provider, anyone have any idea what could be causing this problem ??

regards

Hugh

[T-bird]

Hi,
Yes, I finally did get a resolution after many emails back & forth to my hosting company, who also couldn't figure it out at first either. Here is the reply for the fix he implemented:

"I had to change the php handler to cgi and then I got errors re a compiler which I changed the permissions on."

This solved the problem but it wasn't anything I could do - it had to be done by the server administrator.

Hope that's of some use.

Andy

www.thunderbirdmodels.com

[cat1999]

Hello,

Just installed Prestashop but I'm getting a "500 Internal Server Error" when I try to access any secure pages. I checked my server error log and it gives me these messages (this was when I tried accessing my contact page & shopping cart):

 

[sun Jul 25 13:39:30 2010] [error] [client 81.109.55.113] File does not exist: /home/thunderb/public_html/500.shtml, referer: http://www.thunderbirdmodels.co.uk/

 

[sun Jul 25 13:39:30 2010] [error] [client 81.109.55.113] SoftException in Application.cpp:422: Mismatch between target UID (99) and UID (574) of file "/home/thunderb/public_html/order.php", referer: http://www.thunderbirdmodels.co.uk/

 

Anyone know what is meant by "Mismatch between target UID (99) and UID (574)" and how I go about fixing it?

 

Many thanks.

Andy

 

I had the same problem, I eventually traced it down to a problem with my SSL certificate not being installed on the correct username on the server. My SSL was installed under the user account 'nobody' (UID 99) as instructed but once installed it needs to be updated to the user account of the website.

 

To see if you have the same problem go to enable SSL in the backoffice of PS then check your error log on your server if your certificate has been installed on the wrong user account (nobody) then you will receive an error similar to:

 

"SoftException in Application.cpp:422: Mismatch between target UID (99) and UID (503) of file"

 

If this is the case you will need to edit the http.conf file on your server to update the user account name from 'nobody' to your website user account to get it associated with the SSL certificate correctly. Once edited you will need to rebuild your server to push the changes live.

 

I hope this helps.

Cat