limpadela Posted July 12, 2017 Share Posted July 12, 2017 Hello everyone, my clients are having trouble problems recovering the password. They access the login page / forgot my password, fill in the email field correctly and do not receive any system email with the password or information on how to register a new password. My prestashop version is 1.6.1.15 Please, does anyone know how to solve this big problem? Regards BarretoV Link to comment Share on other sites More sharing options...
tuk66 Posted July 12, 2017 Share Posted July 12, 2017 Can you send a test email from the shop? Link to comment Share on other sites More sharing options...
charlesgriver Posted July 12, 2017 Share Posted July 12, 2017 May be the software has issue with return value. It happens sometimes. I think you had better visit website of PrestaShop and contact with the support about this issue. Link to comment Share on other sites More sharing options...
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