akelelias Posted January 7, 2017 Share Posted January 7, 2017 (edited) Hello, I have Prestashop 1.6.1.5. My sub categories suddenly disappeared, in front office and back office but individual products still exist in "products". Please help, Thanks Edited January 7, 2017 by akelelias (see edit history) Link to comment Share on other sites More sharing options...
shokinro Posted January 8, 2017 Share Posted January 8, 2017 Have you delete the category accidentally or moved to some other places (changed parent category) by accidentally? Link to comment Share on other sites More sharing options...
akelelias Posted January 8, 2017 Author Share Posted January 8, 2017 No the parents categories are still there. Link to comment Share on other sites More sharing options...
akelelias Posted January 8, 2017 Author Share Posted January 8, 2017 Have you delete the category accidentally or moved to some other places (changed parent category) by accidentally? I should ad that this happened after I installed a new module that sends out emails to customers requesting product reviews. Any idea? Link to comment Share on other sites More sharing options...
shokinro Posted January 8, 2017 Share Posted January 8, 2017 I should ad that this happened after I installed a new module that sends out emails to customers requesting product reviews. Any idea? Not sure, usually it should not. but who knows, you may need contact the develoepr of the module. You can check if the category does exists in database or not and if its parent category is correct. Link to comment Share on other sites More sharing options...
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