Saving cart problems

[webhosting-hotel]

Hi there,

I have two very big problems with a Prestashop 1.6.1.6 installation at scandinaviangolf.dk

 

First and most urgent:

Prestashop have stopped saving shopping carts for some reason but when a customer

wants to pay it works, I get a message from payment processor with my Cart ID, but when I want

to look in Prestashop it's not there and no order either???

 

Second problem is this:

Sometimes Prestashop duplicates a Cart ID and creates to equal rows in the database with same details,

when the customer returns from payment it then split the order up into two orders and charge shipping on both??

 

Hope someone can help.

[webhosting-hotel]

Any ideas anyone?

The problem with double Cart ID's (double entries into database)

started on 27 july 2016.

I have went through my entire Cart ID's and Orders and have found 7

instances where it has made those doubles.
27.07.2016 Cart ID 1213 becomes order ID's 748+749

16.08.2016 Cart ID 1287 becomes order ID's 771+772

27.08.2016 Cart ID 1345 becomes order ID's 802+803

27.07.2016 Cart ID 1358 becomes order ID's 792+793

16.08.2016 Cart ID 1387 becomes order ID's 806+807

27.07.2016 Cart ID 1406 becomes order ID's 816+817

16.08.2016 Cart ID 1481 becomes order ID's 838+839

 

Hope anyone can help or maybe have found the same errors.

[rocky]

Perhaps it's caused by customers double-clicking the "I confirm" button or refreshing the page before the order has completed? You can try adding some JavaScript to your "I confirm" button to disable the button after it has been clicked. That might reduce the chances of it happening.

[selectshop.at]

@webhosting hotel, please use "telling" titles on your topics and avoid yelling/screaming one, like: "please urgent", "urgent help needed", etc.

 

Please find here the forum rules for your perusal: https://www.prestashop.com/forums/topic/394100-read-first-forum-rules-and-best-practices/

 

Topic title changed.