shadow1212u Posted October 21, 2016 Share Posted October 21, 2016 I cannot login to manage my sho, I am getting an error There is one error. The Employee does not exist, or the password provided is incorrect.Could someone help please. I am using prestashop cloud thanks Link to comment Share on other sites More sharing options...
endriu107 Posted October 21, 2016 Share Posted October 21, 2016 Below Login button is "I forgot my password" did you try it? Link to comment Share on other sites More sharing options...
jetway Posted October 21, 2016 Share Posted October 21, 2016 Below Login button is "I forgot my password" did you try it? If the above does not work and you have access to the database and have knowledge you can set a new password there or at least you can see which email address is associated to your account and then request a new password per above. Link to comment Share on other sites More sharing options...
shadow1212u Posted October 21, 2016 Author Share Posted October 21, 2016 Below Login button is "I forgot my password" did you try it? yes i TRIED that Link to comment Share on other sites More sharing options...
vekia Posted October 21, 2016 Share Posted October 21, 2016 yes i TRIED that and you received the email, or not>? Link to comment Share on other sites More sharing options...
shadow1212u Posted October 22, 2016 Author Share Posted October 22, 2016 and you received the email, or not>? When I do this for forgot password, I fill in my email address and I get this error There is one error. This account does not exist. Link to comment Share on other sites More sharing options...
TiaNex Shopping Posted October 22, 2016 Share Posted October 22, 2016 maybe you have input a wrong user name,please check it in database Link to comment Share on other sites More sharing options...
endriu107 Posted October 22, 2016 Share Posted October 22, 2016 He can't check it in database because it is on presta Cloud, he also didn't have full access to ftp serwer, all he can do now is start ticket with this issue here: https://www.prestashop.com/cloud/en/support?init=ask Link to comment Share on other sites More sharing options...
shadow1212u Posted October 22, 2016 Author Share Posted October 22, 2016 (edited) He can't check it in database because it is on presta Cloud, he also didn't have full access to ftp serwer, all he can do now is start ticket with this issue here: https://www.prestashop.com/cloud/en/support?init=ask I already started a ticket, they changed my password and I still get the error There is one error. This account does not exist. Edited October 22, 2016 by shadow1212u (see edit history) Link to comment Share on other sites More sharing options...
endriu107 Posted October 22, 2016 Share Posted October 22, 2016 Start another ticket, I always said cloud is not good choice in situation like this. Link to comment Share on other sites More sharing options...
shadow1212u Posted October 23, 2016 Author Share Posted October 23, 2016 Already did Link to comment Share on other sites More sharing options...
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