ramonfeng Posted June 17, 2016 Share Posted June 17, 2016 what's wrong with my webshop fmall.de or https://fmall.pswebshop.com/ ? It's just not available since a few days ago, neither front- nor back-end, this is horrible! Need help, need explanation, is there anyone who can support on this? Link to comment Share on other sites More sharing options...
0 SupportPS Posted June 17, 2016 Share Posted June 17, 2016 Hello. When you login on prestashop.com you have available to manage your store? Like that https://gyazo.com/db9172ed12e19b326c3095b9467ed433 Link to comment Share on other sites More sharing options...
0 selectshop.at Posted June 17, 2016 Share Posted June 17, 2016 Your shop is added when ? You had an inactivity for some month on your shop ? Shop without any activity are disabled after some time, you need to at least login each 6 month for picking-up orders or other shop maintenance. If this is the case you can write to Prestashop Cloud Team and ask for reactivation. For this use the tab Support on your prestashop cloud account. Link to comment Share on other sites More sharing options...
0 ramonfeng Posted June 17, 2016 Author Share Posted June 17, 2016 we have lost our webshop http://fmall.pswebshop.com like beginning this week. and as you can see, there is nothing on this page. we have tried, to contact IT support and also no reaction at all. @SupportPS yes, we can see the manage page, it appears, that everything is fine: and @selectshop.at our shop disappeared on 2016/06/14, and before that everything is ok. we have a lot of customers and so many orders too. this kind of problem is really depressing for us. Link to comment Share on other sites More sharing options...
0 SupportPS Posted June 19, 2016 Share Posted June 19, 2016 (edited) Can you connect to the site by ftp? Edited June 19, 2016 by SupportPS (see edit history) Link to comment Share on other sites More sharing options...
0 ramonfeng Posted June 19, 2016 Author Share Posted June 19, 2016 we just cant and there is an error Link to comment Share on other sites More sharing options...
0 SupportPS Posted June 19, 2016 Share Posted June 19, 2016 The problem in the established new module. You need to remove it. But you do not have access to the site by FTP, email this to support.Open ticket on support page. https://gyazo.com/c4af98a6c1da5ee9f481c94598684720 Link to comment Share on other sites More sharing options...
0 ramonfeng Posted June 20, 2016 Author Share Posted June 20, 2016 could you pls let us know, which module should we remove? Link to comment Share on other sites More sharing options...
0 David Eschmeyer Posted June 20, 2016 Share Posted June 20, 2016 Your shop is added when ? You had an inactivity for some month on your shop ? Shop without any activity are disabled after some time, you need to at least login each 6 month for picking-up orders or other shop maintenance. If this is the case you can write to Prestashop Cloud Team and ask for reactivation. For this use the tab Support on your prestashop cloud account. You should be logging in once a month to keep it active. I am researching the problem with the french team. Link to comment Share on other sites More sharing options...
0 ramonfeng Posted June 21, 2016 Author Share Posted June 21, 2016 we used to log in our shop like once an hour. so i don't think it is a problem with the activity or something related Link to comment Share on other sites More sharing options...
Question
ramonfeng
what's wrong with my webshop fmall.de or https://fmall.pswebshop.com/ ?
It's just not available since a few days ago, neither front- nor back-end, this is horrible! Need help, need explanation, is there anyone who can support on this?
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