myjaguar Posted February 2, 2016 Share Posted February 2, 2016 (edited) I wanted to upgrade my store to the latest version but on the 1-click upgrade module it said I needed to upgrade php version from 5.3 to at least 5.4 I went ahead and upgraded the php version and the server reports everything went OK I'm now the proud owner of php version 5.5.31 but the store is completely down. I can't access the backtstore nor the front of the store. (it says SERVER ERROR 500) Please help. Edited February 2, 2016 by myjaguar (see edit history) Link to comment Share on other sites More sharing options...
myjaguar Posted February 3, 2016 Author Share Posted February 3, 2016 Do you have access to your server logs? Try to find them or ask your web host. These files should contain the error and the information you'll need in order to fix the store. I can access via ftp. Can I find those logs there? if so, can you tell me what to look for? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 3, 2016 Share Posted February 3, 2016 (edited) Hi also you can enable PrestaShop debug mode, this will display most php messages on your website. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ often times when we upgrade php a php module may not longer being loaded and that is required by ps. probably something pretty simple. Edited February 3, 2016 by El Patron (see edit history) Link to comment Share on other sites More sharing options...
myjaguar Posted February 3, 2016 Author Share Posted February 3, 2016 (edited) I don't think that FTP will be enough. Do you use an admin panel such as DirectAdmin? Try to find them in your admin panel. That should be the easiest way. It depends on the system where the files are located. I don't see the front or the backstore. I don't even see the login window to get into the admin area. I do have a cpanel in blue host though. Will try this tomorrow morning. Thank you. Edited February 3, 2016 by myjaguar (see edit history) Link to comment Share on other sites More sharing options...
myjaguar Posted February 3, 2016 Author Share Posted February 3, 2016 Hi also you can enable PrestaShop debug mode, this will display most php messages on your website. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ often times when we upgrade php a php module may not longer being loaded and that is required by ps. probably something pretty simple. Thank you. Ill try this tomorrow first thing in the morning from my computer. I hope it helps because we are pretty desperate right now. Will be back to report results. Link to comment Share on other sites More sharing options...
myjaguar Posted February 3, 2016 Author Share Posted February 3, 2016 (edited) I got the error logs. Here they are: error-logs-jaguar.txt Edited February 3, 2016 by myjaguar (see edit history) Link to comment Share on other sites More sharing options...
myjaguar Posted February 3, 2016 Author Share Posted February 3, 2016 I have not been able to put my store back. I need to know if I can hire someone who can help me put back the store. This is very urgent. Can you recommend someone who can help? I'm in California (Pacific time) Thank you. Link to comment Share on other sites More sharing options...
bellini13 Posted February 4, 2016 Share Posted February 4, 2016 are you receiving a new error after disabling the cache like mdekker instructed? Link to comment Share on other sites More sharing options...
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