[Prestashopexception] What Is The Problem?

[marvin727]

Where is the problem? How to solve?

Help me, thank you!

================================================== ===================================

 

[[PrestaShopException]

Property CustomerMessage->message is empty
at line 909 in file classes/ObjectModel.php

904. }
905.
906. $message = $this->validateField($field, $this->$field);
907. if ($message !== true) {
908. if ($die) {
909. throw new PrestaShopException($message);
910. }
911. return $error_return ? $message : false;
912. }
913. }
914.

• ObjectModelCore->validateFields - [line 246 - classes/ObjectModel.php]
• ObjectModelCore->getFields - [line 487 - classes/ObjectModel.php]
• ObjectModelCore->add - [line 1067 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->syncImap - [line 896 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->renderProcessSyncImap - [line 224 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->renderList - [line 2023 - classes/controller/AdminController.php]
• AdminControllerCore->initContent - [line 446 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->initContent - [line 189 - classes/controller/Controller.php]
• ControllerCore->run - [line 367 - classes/Dispatcher.php]
• DispatcherCore->dispatch - [line 58 - admin/index.php]

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Edited December 1, 2015 by marvin727 (see edit history)

[bellini13]

What are you doing when you receive this error?  What version of Prestashop are you using?

[stuffedhippo]

Same problem here on Worldpay orders. In the error log I get:

 

[Tue Jan 19 14:42:05 2016] [warn] [client 195.35.91.68] mod_fcgid: stderr: PHP Fatal error:  Uncaught exception 'PrestaShopException' with message 'Property Message->message length (1629) must be between 0 and 1600' in /var/www/vhosts/sunrisetools.co.uk/httpdocs/classes/ObjectModel.php:909

 

How do you increase from 1600?

[bellini13]

i would propose changing the worldpay module to adhere to the 1600 message length.  Is it really helpful to have all that much information in the message section?