some orders don't show in "orders"

[oliviadlb]

hello, 

i had this problem few times already and it starts to be really annoying... :/ 

 

Some orders don't show up in the order page.... 

Here's the one that just happened... I go this paiement on paypal but nothing shows up in the "order" list...

 

Also in his profile, you can see that it says that "has not placed any orders yet"

But then "purchased product : skateboard"...

i don't get it.... 

 

Why this order isn't showing up on my orders list????? 

it's been few times and i mess up my stocks and also my business as if i don't check paypal, i'll miss the order and the customer will complain.... :/ 

 

i attached the paypal transaction ($155) and you can see that it doesn't appear on the orders list... 

 

Please, let me know if you have any ideas why.... 

[oliviadlb]

And does anybody knows how to have real SUPPORT from Prestashop, i emailed few times my questions, never an answer. i post it here, no answers, i posted it in the french forum, no answes...

a little depressing... :/ 

[tdr170]

This is a PayPal module issue nd has been posted many times here on the forum.

Switch to the Paypal Euro version and problem will be solved.

If you look in the PaPal section you will find a post from myself containing he Euro version updated for US users.

[oliviadlb]

This is a PayPal module issue nd has been posted many times here on the forum.

Switch to the Paypal Euro version and problem will be solved.

If you look in the PaPal section you will find a post from myself containing he Euro version updated for US users.

 

oh my god! thank you so much!!!!

i add the euro version so will see if i catch all the orders now.. Anyway, thanks so muuuuch for your help!!!