huduyudesign Posted July 17, 2015 Share Posted July 17, 2015 If anyone can please help out, very much appreciated. My site has slowed drastically adogstore.com & particularly this product. http://adogstore.com/index.php?id_product=51&controller=product Running Version 1.5.4 on Hostgator VPS I tried to upgrade today to latest Prestashop, just keep getting Javascript error (parseJSON) detected for action "upgradeNow".Starting restoration ... & none of solutions I found helped. Worried about doing manual install or if this would even help. I have done things like clearing cache & various other attempts found under performance. At wits end so please if anyone can help! Thanks, Susan Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 17, 2015 Share Posted July 17, 2015 Hi, the shop is in maint mode so suspect you are upgrading or forgot to turn off main. mode. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 17, 2015 Author Share Posted July 17, 2015 Apologize, trying to prevent people from placing orders. It's off maintenance mode now. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 17, 2015 Share Posted July 17, 2015 Hi, I would turn on PrestaShop Profiling, here you might see where the long wait time is coming from. config/defines.inc.php (set to true, back to false when done capturing information) define('_PS_DEBUG_PROFILING_', false); Link to comment Share on other sites More sharing options...
huduyudesign Posted July 17, 2015 Author Share Posted July 17, 2015 Thank you, I turned on profiling & attached are screen shots. Doesn't help me much to be honest. Cal Page Trib jpeg is primarily the slower loading page of them all. I've gotten reports of 104 errors but wasn't told which page exact. I'm leaving profiling on for now if anyone wants to take look. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 I've been looking at error log via cpanel & seeing this error consistently thru out it. Would this have any thing to do with slow speed? ERROR: PREG_BACKTRACK_LIMIT_ERROR in function packJSinHTML Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 (edited) I had the same issue and it drove me crazy. Let's clear out these things before diving into logs. Go to Advanced Parameters -> Performance -> Disable overrides (set to NO). Save and test your website again. If the slowness is cut almost by half or more then that's good. We will continue working on it after that but confirm this first. - Phil Edited July 18, 2015 by PhilCorleone (see edit history) 1 Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Hi Phil, Thanks for responding! Unless I'm not understanding or missing something, I do not see "Disable Overides" under Advanced Parameters -> Performance Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 My bad man, I meant "Disable All overrides" I just checked it in the back office. Waiting for ya. By the way, before doing that, would you be able to post your website URL or at least test in gtmetrix.com and tell us how much time it takes to load the page? Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Phil here is pdf of my performance section, I do not see option of overide. I'm on 1.5.4.1 Performance - PrestaShop™.pdf Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 (edited) I'm sorry Susan, I never paid attention that you were using 1.5 version. I will test it now. Edited July 18, 2015 by PhilCorleone (see edit history) Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Phil the website is http://adogstore.com & that loads ok, it when I get to http://adogstore.com/calendars/51-tributepkgspecial.html primarily that is the issue. I got time out error trying to use GTmetrix. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 (edited) Hi Susan, he report is attached. Let me do a research and see what comes up. - Phil GTmetrix-report-adogstore.com-20150718T061911-42ncpWYn-full.pdf Edited July 18, 2015 by PhilCorleone (see edit history) Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 (edited) Hmmmmm, it turned out to be exactly what I was thinking. I'm not sure though but it mostly like an override issue? The wait time is too long (the yellow bar) Report How would we disable that in your version because I mostly do them in 1.6.x.x versions. By the way, I couldn't understand your main post when you said you wanted to upgrade Presta. You meant you wanted to upgrade straight to 1.6.1.0? - Phil Edited July 18, 2015 by PhilCorleone (see edit history) Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 Take it for a spin: https://www.prestashop.com/forums/topic/238197-solved-overrides-not-working-anymore-in-154/ Make a copy of the file though. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Yes, I tried yesterday to upgrade to 1.6.1.0 using 1-step module. Failed everytime. Was hoping that maybe this would solve slow issues. I did load test site using 1.6.1.0 yesterday & that site, with default date loaded, seemed slow as well. So not sure that's the anwer. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 Ooh Susan, you just killed it by shooting it in the leg like that. You need to upgrade slowly. Almost all php softwares can not be upgraded by taking the leap you took. Look at this thread: https://www.prestashop.com/forums/topic/453721-import-from-old-shop/ Anyway, for your current issue, apply the override fix and get back with the result. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 I deleted class_index.php & tried again, no change in load time. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 Did you force compilation, cleared cache etc? Turn compilation off after you are done and retest. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Just did all those, still grinding away. I did read somewhere that SQL Queries over a 1000 indicate something wrong, I have SQL Queries: 6385 queries Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 I have outlook installed on my pc and as soon as you post a reply I hear the tone. When I heard it, I clicked ReTest in gtmetrix. Things in your website shuffled greatly. Your PageSpeed scode soared from %43 to %60. YSlow score from %80 to %83. You are on the right track girl! keep going!!! Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 The next step I would suggest would be to disable modules you installed one by one and then test the site. It mostly smells like a module poor coding/override issue from my humble experience. By the way, I found this along the way: https://translate.google.com/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.webmastertoulouse.com%2F28-cms%2F42-prestashop%2F82_optimiser-prestashop-en-temps-de-chargement.html&edit-text= Hope it helps. For the new versions 1.6.x.x activate all caching features and allow overrides. The shop should be fast then. Have this in your bookmark for later use too: https://dh42.com/blog/prestashop/prestashop-1-6-optimization/ Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Wish it was showing faster on my end. I'm on pretty slow internet but regardless, not seeing change on my end for http://adogstore.com/calendars/51-tributepkgspecial.html Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 Your website is becoming blazing fast after deleting that file and resetting the overrides but that product's page is still slow. hmmmm, maybe delete it and then reinsert the product??? Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Oh my deleting that product & reinserting... I had to move to VPS hosting because of that one & still barely got it to load. I can try but will wait until Monday when on faster internet. Right now I'm disabling modules not needed. So far, none have improved it. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 Really!!! hmmmmmm. What is so special in that product creating all of this slowness. By the way, the issue of slowness took me around 60 real working hours till I got it figured. I do not want you to suffer real bad through since I know how hard it feels. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 I noticed that this product is mostly the only one that got attributes. Would you disable them and give it a check? Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 I disabled but had no difference, but not sure that that would make difference. Where the site really bogs is products with combo's added. I'm trying to create a new product with the same combo's see if it loads different. Slow process... Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 18, 2015 Share Posted July 18, 2015 (edited) Just before you start spending a lot of time debugging and since you have few products. Moving to 1.6.1.0 is not a bad idea. I would suggest you give it a try first. Go to Bitnami, create an account and launch prestashop using AWS servers (it is a server created with Prestashop installed on it in seconds, advanced technology huh?) https://bitnami.com/stack/prestashop You will receive the admin's credentials for Prestashop, note that the BO path is xxx.com/adminstrator. The store has caching and speeding settings set, you don't have to touch them. Go straight to the products section and try to add your current product. Test it out and see the performance. It should give you a broader image of what to do next. You got a trial of 10 times of 1 hour each. Try to do it fast when you have fast internet. Good luck. Edited July 18, 2015 by PhilCorleone (see edit history) Link to comment Share on other sites More sharing options...
huduyudesign Posted July 18, 2015 Author Share Posted July 18, 2015 Thanks Phil, I will try that on Monday. Have been trying to recreate the main slow product & have gotten to quicker load but I'm also not entering but a qty of 5. Right now having lot of trouble with it freezing up while try to add info to the product... not one thing another. Link to comment Share on other sites More sharing options...
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