"The link you have used to enter the PayPal system contains an incorrectly formatted item amount."

[dolphinpunch]

I'm using Prestashop cloud and my store is receiving the following order when I click on the Paypal button at checkout:

 

 

The link you have used to enter the PayPal system contains an incorrectly formatted item amount.

 

After some digging around, this seems to be a bug with how decimal values are passed from store to Paypal as per:  https://www.prestashop.com/forums/topic/399285-paypal-usa-138-decimal-issue/page-2

 

The fix involves changing the standard.tpl which I'm assuming to be a file under the Paypal module's directory. However, I am unable to find this directory. Perhaps it is because I'm using the cloud version.

 

Can someone give me some pointers on how to resolve this issue? Thank you.

[dolphinpunch]

I should say that the currency is in USD.

 

Using the One Page Checkout module.

 

None of the Paypal payment methods (ex. Express, Pro) is working.

Edited May 21, 2015 by dolphinpunch (see edit history)

[selectshop.at]

For to be clear: you are talking about Paypal USA, cause there is also a Paypal Europe module and this works on Cloud.

 

You will find the file on your FTP at folder /modules/paypalusa/views/templates/hook/standard.tpl

[dolphinpunch]

There is no folder called "paypalusa" under /modules for me. I'm using the cloud service.

[selectshop.at]

Which paypal module did you installed ?

[dolphinpunch]

Paypal USA.

[dolphinpunch]

Just spoke with support team. Cloud customers cannot access the Paypal module via FTP. Didn't find any documentation on this anywhere before...

[selectshop.at]

Sorry, I don't know from whom you got this information, but it's simply wrong. You can access to FTP /Modules /paypalusa. See screen I've attached of my Cloud FTP access.

 

The restricted access on Cloud is just there open for ONLY modules, themes and overrides, for to make own adaptations.

 

How to access your FTP on Prestashop Cloud: http://doc.prestashop.com/display/CLOUD/Managing+FTP+users

Edited May 23, 2015 by selectshop.at (see edit history)

[dolphinpunch]

You're right. The Prestashop tech guy I spoke with misspoke. 

 

The Paypal module folder is in the modules folder that is NOT in the your theme folder; it's in another modules folder higher up.

[selectshop.at]

You will find the file on your FTP at folder /modules/paypalusa/views/templates/hook/standard.tpl