Website is blank - Error on Hook.php line 469

[webbwayne]

Hey everyone, looking for someone to fix this issue. We recently had our hosting provider do a system restore (because of another site) and our website subdomain (prestashop) isn't working anymore. For some reason it just comes up blank. When I check the error_log it says:

 

PHP Fatal error: Call to undefined method Module::getExceptionsStatic() in/home4/solarhdc/public_html/nebtek/store/classes/Hook.php on line 469

 

Over and over again. I can still load the psadmin page, but when I log in, it just goes white.

 

Anyone know how to fix it?

 

 

 

[tuk66]

The method Module::getExceptionsStatic() is new in v1.6.0.11, so you have probably mixed file versions or used an incompatible module.

[zinor]

The method Module::getExceptionsStatic() is new in v1.6.0.11, so you have probably mixed file versions or used an incompatible module.

i have the same problem .

how can i fix it ?

[Krystian Podemski]

Go to https://www.prestashop.com/pl/wersje-deweloperskie#previous-version

 

download package with active version of your PrestaShop installation, search for classes/Hook.php and upload on your sever to the same location.

[De]

Hi guys

 

Did you find a solution ?

 

I'm having same problem. I've updated my shop to 1.6 and updated my modules.

Now I'm having a blank page on front and back office.

I've checked the Hook.php file which is OK.

Now how can I fix the problem?

How can I find the module which causes that problem?

 

Thx for your help

[De]

Hello again,

 

I've found that the problem is with the file cache/class_index.php.

I have to delete this file everytime I desactivate/activate the cache in back office!

Any solution?

 

Thx