Muha Posted January 6, 2015 Share Posted January 6, 2015 Hello, I have an issue when I change the order status to any status (Shipped, Canceled, etc.) I get blank page. After I have to refresh the page and I see that the status has been changed. How can I fix this issue? Best Regards, Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 6, 2015 Share Posted January 6, 2015 for blank page you will need to display the php error, here is how: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
Muha Posted January 6, 2015 Author Share Posted January 6, 2015 I have turned on php error but it didn't show any error. Only blank page! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 6, 2015 Share Posted January 6, 2015 I have turned on php error but it didn't show any error. Only blank page! uhm...that's not good...check your error log from hosting control panel...you will need this error message. Link to comment Share on other sites More sharing options...
Muha Posted January 6, 2015 Author Share Posted January 6, 2015 I have checked the Error log register but there is no issues related to the admin panel. Where else can I check it? Regards, Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 6, 2015 Share Posted January 6, 2015 I have checked the Error log register but there is no issues related to the admin panel. Where else can I check it? Regards, you can load this free module (mine) so you can check your php error settings, some hosting even if we enable ps debug, still will not display errors. http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/ Link to comment Share on other sites More sharing options...
Muha Posted January 6, 2015 Author Share Posted January 6, 2015 I have installed the module but didn't know where to look to see the errors. Link to comment Share on other sites More sharing options...
Muha Posted January 6, 2015 Author Share Posted January 6, 2015 (edited) any help? Edited January 6, 2015 by Muha (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 8, 2015 Share Posted January 8, 2015 server error logs usually are stored in simple directory like /bin/ or /log/ or /errors/ or /tmp/ in root dir of your hosting account please verify if you have some directories that i mentioned with simple .txt files inside Link to comment Share on other sites More sharing options...
Muha Posted January 19, 2015 Author Share Posted January 19, 2015 I have checked the logs file, and I think the issue is related to this error: - [15/Jan/2015:19:02:54 -0600] "POST /admin/ajax.php?rand=1421370169831 HTTP/1.1" 200 1786 "http://domainname.com/admin/index.php?controller=AdminOrders&token=33ec533274297f6612761f28f8044d23" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36" How can I solve it? Regards, Link to comment Share on other sites More sharing options...
Krystian Podemski Posted January 19, 2015 Share Posted January 19, 2015 (edited) There is no information about error. It's requests log, not errors log. Edited January 19, 2015 by Krystian Podemski (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 19, 2015 Share Posted January 19, 2015 exactly it's apache access log file you have to search for error log created by php display_error engine Link to comment Share on other sites More sharing options...
Muha Posted January 19, 2015 Author Share Posted January 19, 2015 I have got this answer from hosting: I have tested your application and noticed there is a core error in the following script: Code:/home/directory/public_html/tools/swift/Swift/Cache/OutputStream.php As a result its execution is terminated before the end result has been displayed. Code:wait4(5244, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5244--- SIGCHLD (Child exited) @ 0 (0) --- However, the changes are being properly saved, so no data is lost in the process. Link to comment Share on other sites More sharing options...
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