rattanstore Posted June 19, 2014 Share Posted June 19, 2014 Hi all. I am new so hope this makes sense... I am adding a new product and it appears in the back office but is not appearing at all on the front office website. I have cleared cache and tried fore compiling but nothing seems to work?? In addition, if you alter a stock quantity in the back office this is also not updating on the customer facing website.... Please help ! Link to comment Share on other sites More sharing options...
JPresta.com Posted June 19, 2014 Share Posted June 19, 2014 If you added your product in a category and don't see it on your site you may have some browser cache? Did you try to delete your browser cache to check that? Link to comment Share on other sites More sharing options...
rattanstore Posted June 19, 2014 Author Share Posted June 19, 2014 Hi, yes I have tried that, but not helping. The weird thing is that when I alter in back office it is saying update successful, but when I click edit and view it again, all of the old data is still in there ?? Link to comment Share on other sites More sharing options...
JPresta.com Posted June 19, 2014 Share Posted June 19, 2014 Sometimes back office is caching stuff that is not well reffreshed, you should check in database if modifications are done. Which version do you run? Link to comment Share on other sites More sharing options...
rattanstore Posted June 19, 2014 Author Share Posted June 19, 2014 Hi again, It is version 1.6.06.06, I will check the database thanks Link to comment Share on other sites More sharing options...
rattanstore Posted June 19, 2014 Author Share Posted June 19, 2014 Hi again I cannot find where I can check this ? Link to comment Share on other sites More sharing options...
JPresta.com Posted June 19, 2014 Share Posted June 19, 2014 It depends on your host provider but you should see a tools like phpMyAdmin or any MySQL viewer somewhere. But if you're not used to that maybe you should ask someone. Link to comment Share on other sites More sharing options...
rattanstore Posted June 19, 2014 Author Share Posted June 19, 2014 Hi OK, so I have checked the database at it looks like it is not updating ? I have also tried to delete a product, when I go back to the front office website, everything is still there apart from the images, they have now disappeared ???? Very confused .... Any ideas ? Link to comment Share on other sites More sharing options...
JPresta.com Posted June 19, 2014 Share Posted June 19, 2014 I guess you checked you are modifying and checking correct store (check URLs), sometimes it happens to be confused with local and remote site. If it's ok, then looks like your database is in read-only mode or something like that; your transactions are not commited... did you enabled DEV mode in defines.php.inc ? So you could see errors if any define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
vekia Posted June 19, 2014 Share Posted June 19, 2014 check option under preferences > products there is a field: make sure that value if this field is correct Link to comment Share on other sites More sharing options...
rattanstore Posted June 19, 2014 Author Share Posted June 19, 2014 Hi again :-) So in "Advanced Parameters" I have switched "caching" from Yes to No at the bottom and now everything seems to be working ??? Why is that ? Link to comment Share on other sites More sharing options...
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