Shop e-mail templates gives wrong link - urgent

[Soesoe]

Hello everyone,

 

I started a simple webshop a week ago and already got some orders but I got some complains from customers that the links in the automatic emails doesn't work

 

I checked what was wrong and I found the error but I don't know how to solve it

 

i changed before the opening my admin login url to for example: black

so www.shopdomain.com/black

 

Now when i look at the hyperlink in the emails it looks like this: /black/{shop_url}

when I click on it, i go to this website: https://black/http://www.shopdomain.com/

when I remove black from /black/{shop_url} and save it, it automaticly changes back.

 

This problem happens with every hyperlink in the emails.

 

Hopefully anyone know how I can solve this

 

Best regards,

Isaac

Edited April 24, 2014 by Soesoe (see edit history)

[benjamin utterback]

Hi, can you tell us what the domain is to reach your store, and tell us what is your Shop Domain, SSL domain, and Base URI in your Back-Office>Preferences>SEO and URL's

 

That will help to start  

 

Thanks!

[Soesoe]

-removed my shop URL-

Edited April 24, 2014 by Soesoe (see edit history)

[benjamin utterback]

Okay thanks for the info. How are you editing the Email templates? Are you doing it through the Localization>Translations>Email Template Translations (From the Dropdown) 

[Soesoe]

Okay thanks for the info. How are you editing the Email templates? Are you doing it through the Localization>Translations>Email Template Translations (From the Dropdown) 

Hello,

 

Correct, i tried to edit it there and click on 'edit html version'

 

Thanks for your time by the way

[benjamin utterback]

Cool, thanks for the info. So, just to test. Can you change anything in the template and will it save? 

 

Or do all changes revert back?

[Soesoe]

Cool, thanks for the info. So, just to test. Can you change anything in the template and will it save? 

 

Or do all changes revert back?

 

When i try to edit text by HTML version then it saves correctly

it only happens with the link

 

I tried also to remove the whole hyperlink and add a new one, but it automaticly adds /black/ before it

[benjamin utterback]

Hi,

 

is your problem similar to this thread, http://www.prestashop.com/forums/topic/321853-added-link-adminxxxxshop-url-in-emails-translations/ 

[Soesoe]

Hi,

 

is your problem similar to this thread, http://www.prestashop.com/forums/topic/321853-added-link-adminxxxxshop-url-in-emails-translations/

i have the exact same problem as in the thread

[benjamin utterback]

It seems that this problem is reported here,  http://forge.prestashop.com/browse/PSCSX-1218?jql=text%20~%20%22edit%20link%20email%22

 

 

The fix that is linked to this report is here, https://github.com/PrestaShop/PrestaShop/commit/3cd5dabf3786fd6896818e96fe14cf2868b7d6c5

[Soesoe]

It seems that this problem is reported here,  http://forge.prestashop.com/browse/PSCSX-1218?jql=text%20~%20%22edit%20link%20email%22

 

 

The fix that is linked to this report is here, https://github.com/PrestaShop/PrestaShop/commit/3cd5dabf3786fd6896818e96fe14cf2868b7d6c5

Great! thanks alot!

When i added this line in tinymce.inc.js and tried removing the admin url, it saves correctly

gonna fix all links now

 

Thanks again!

[allanport]

I am having what I think is the same issue with the current version 1.6.0.6. 

 

The emails all contain an incorrect link "http://domain-name/shop/shop-name"  where it should be "http://domain-name/shop"

 

I checked tinymce.inc.js and it already has the line 25 convert_urls: false, 

 

My shop is still under development and I am using a temporary url defined in my local hosts file.  Could that be the cause of my issue? I don't understand why it is trying to include the shop-name in the url. 

 

Thanks in advance.

[allanport]

Figured it out by accident.  On preferences > SEO & URLs, the index file had somehow picked up a Friendly URL (shop-name).  I cleared it and all works correctly.