CMS text editor / tinyMCE editor not showing

[mattsp]

I'm not able to edit any product descriptions, or the Custom CMS information block - in fact anywhere where the HTML editor should display. Instead I get a blank part of the page where this should load:

 

 

I have just updated prestashop from 1.5 to 1.6

 

I tried searching on here for some pointers. I do have the tinyMCE files from what I can see:

 

 

I checked to see if there were any errors in loading the page and it does show tinyMCE

 

 

But the file it says is missing is in the correct location:

 

 

So I'm a bit lost so any help would be appreciated.

Edited April 21, 2014 by mattsp (see edit history)

[vekia]

you've got problem because second error (from console) crashes whole js scripts.

i suppose so.

 

when you check page source, all necessary js files are included ?

[mattsp]

you've got problem because second error (from console) crashes whole js scripts.

i suppose so.

 

when you check page source, all necessary js files are included ?

 

Thanks for your reply. When I check the source, it's showing the following JS files:

<script type="text/javascript" src="/js/jquery/jquery-1.11.0.min.js"></script>
<script type="text/javascript" src="/js/jquery/jquery-migrate-1.2.1.min.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.scrollTo.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/alerts/jquery.alerts.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.chosen.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.autosize.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/fancybox/jquery.fancybox.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/growl/jquery.growl.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.core.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.widget.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.mouse.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.slider.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.datepicker.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/i18n/jquery.ui.datepicker-en.js"></script>
<script type="text/javascript" src="/js/admin.js"></script>
<script type="text/javascript" src="/js/tools.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/timepicker/jquery-ui-timepicker-addon.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/bootstrap.min.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/modernizr.min.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/modernizr-loads.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/moment-with-langs.min.js"></script>
<script type="text/javascript" src="/js/notifications.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.iframe-transport.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload-process.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload-validate.js"></script>
<script type="text/javascript" src="/js/vendor/spin.js"></script>
<script type="text/javascript" src="/js/vendor/ladda.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/autocomplete/jquery.autocomplete.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.tablednd.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/thickbox/jquery.thickbox.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/ajaxfileupload/jquery.ajaxfileupload.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.tagify.js"></script>
<script type="text/javascript" src="/js/admin-products.js"></script>
<script type="text/javascript" src="/js/attributesBack.js"></script>
<script type="text/javascript" src="/js/price.js"></script>
<script type="text/javascript" src="/js/tiny_mce/tiny_mce.js"></script>
<script type="text/javascript" src="/js/tinymce.inc.js"></script>
<script type="text/javascript" src="/js/admin-dnd.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.progressbar.min.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.typewatch.js"></script>

I have checked to make sure all of these files are in the correct locations and they are.

Any further ideas/suggestions on how I fix it/identify where it's breaking? Thanks.

[mattsp]

Just wondering if anyone has suggestions on how I can fix this?

The console shows this if it helps:

 

[mattsp]

I'm stuck on this having installed a brand new installation of Prestashop 1.6 and get the same problem on this site in that the ability to edit is not there.

 

Have other people had this issue, and any suggestions on how I might try to fix it?

Thanks in anticipation...

[33obi]

Thanks for your reply. When I check the source, it's showing the following JS files:

<script type="text/javascript" src="/js/jquery/jquery-1.11.0.min.js"></script>
<script type="text/javascript" src="/js/jquery/jquery-migrate-1.2.1.min.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.scrollTo.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/alerts/jquery.alerts.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.chosen.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.autosize.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/fancybox/jquery.fancybox.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/growl/jquery.growl.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.core.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.widget.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.mouse.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.slider.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.datepicker.min.js"></script>
<script type="text/javascript" src="/js/jquery/ui/i18n/jquery.ui.datepicker-en.js"></script>
<script type="text/javascript" src="/js/admin.js"></script>
<script type="text/javascript" src="/js/tools.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/timepicker/jquery-ui-timepicker-addon.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/bootstrap.min.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/modernizr.min.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/modernizr-loads.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/vendor/moment-with-langs.min.js"></script>
<script type="text/javascript" src="/js/notifications.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.iframe-transport.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload-process.js"></script>
<script type="text/javascript" src="/admin1976/themes/default/js/jquery.fileupload-validate.js"></script>
<script type="text/javascript" src="/js/vendor/spin.js"></script>
<script type="text/javascript" src="/js/vendor/ladda.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/autocomplete/jquery.autocomplete.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.tablednd.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/thickbox/jquery.thickbox.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/ajaxfileupload/jquery.ajaxfileupload.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.tagify.js"></script>
<script type="text/javascript" src="/js/admin-products.js"></script>
<script type="text/javascript" src="/js/attributesBack.js"></script>
<script type="text/javascript" src="/js/price.js"></script>
<script type="text/javascript" src="/js/tiny_mce/tiny_mce.js"></script>
<script type="text/javascript" src="/js/tinymce.inc.js"></script>
<script type="text/javascript" src="/js/admin-dnd.js"></script>
<script type="text/javascript" src="/js/jquery/ui/jquery.ui.progressbar.min.js"></script>
<script type="text/javascript" src="/js/jquery/plugins/jquery.typewatch.js"></script>

I have checked to make sure all of these files are in the correct locations and they are.

Any further ideas/suggestions on how I fix it/identify where it's breaking? Thanks.

 

Hi, please where I can found the source file ? 

[mattsp]

Hi, please where I can found the source file ? 

 

Just using IE, right clicked and then you can view source. It showed the JS files which are loading in but I don't know why the editor is not showing/loading.

[istox]

I have the same problem. No tinyMCE or editor in CMS and product description,

 

UPD: Tested on other PC and smartphone its showing and working in Chrome and other browsers. On laptop in Chrome it is not showing, but in Firefox working (IE not working on laptop). Strange.... 

Edited May 11, 2014 by istox (see edit history)

[vekia]

yes it's at least strange

perhaps you use some browser plugins which can block these tinymce libraries?

[izrina]

Me too. I has this error... anyone can help ?

[bovario]

I have similar problem.

Upgraded prestashop from 1.4.6.2 to latest version on copy of the online shop www.bargains-zone.co.uk.

I purchased another domaind auto-beauty.net to do live upgrade to be able to see my work.

After upgrade tinyMCE editor not showed up on product pages and on cms pages.

Debuged this problem and loads errors displayed from js folder. Deleted whole js folder and uploaded new one.

This operation fixed problem. All was working fine, had this editor working on auto-beauty.net.

Then I switched domains for proper one bargains-zone.co.uk.

On the targed domain editor working fine on CMS pages but not displays on product pages.

Domain auto-beauty.net was still pointed to folder copy of the shop (upgraded shop), 2 domains were pointed to the same folder. From domain auto-beauty.net editor tinymce works fine on CMS and product pages, but from bargains-zone.co.uk works only on cms pages.

Any advices please.