Amatory Posted April 20, 2014 Share Posted April 20, 2014 Hi, When customers try and leaves reviews on my products it is not doing anything it dosent even given them a box to write there comments you can see this by trying this on this product http://justusguys.co.uk/index.php?id_product=122&controller=product#new_comment_form Please can anyone help Thanks Link to comment Share on other sites More sharing options...
PascalVG Posted April 21, 2014 Share Posted April 21, 2014 Hi justus, can you try to log in as a customer and see if the box appears? If I remember well, you need to be a registered customer to be able to comment. (I tried to register myself to try it out, but have problems adding a postal code. It doesn't accept any value as correct, even one that follows the pattern it says it wants to have...) pascal 1 Link to comment Share on other sites More sharing options...
Amatory Posted April 21, 2014 Author Share Posted April 21, 2014 Hi justus, can you try to log in as a customer and see if the box appears? If I remember well, you need to be a registered customer to be able to comment. (I tried to register myself to try it out, but have problems adding a postal code. It doesn't accept any value as correct, even one that follows the pattern it says it wants to have...) pascal Hi, Thanks for the reply. The repostcode error has now been fixed and even when i login as a customer im still not able to leave a review. Please let me know what you think. Thanks Austin Link to comment Share on other sites More sharing options...
PascalVG Posted April 22, 2014 Share Posted April 22, 2014 Hi Austin, not sure why, but the block where you can add the comment isn't opened correctly when clicking on the link. Maybe try this: edit file /themes/theme902/modules/productcomments/productcomments.tpl (make backup, just in case) (N.B. If you don't have this file here, first copy the file to this exact location from /modules/productcomments/ ) Try to locate this line: (Use Ctrl-F (win)/Cmd-F (mac) and search for new_comment_form ) <a id="new_comment_tab_btn" class="open-comment-form" href="#new_comment_form"> and add this red code: <a id="new_comment_tab_btn" class="open-comment-form" href="#new_comment_form" onclick="$('#new_comment_form').parent().css('display', 'block');"> save and reload page (Ctrl-F5/Cmd-R) This should then show the comment block when clicking on the link and scroll the page down to that block. See if there are no side effects, though, like check if you can save the comment etc. Also, not sure if it should be closed afterwards or so, things like that. Give it a try. pascal. Link to comment Share on other sites More sharing options...
Amatory Posted May 9, 2014 Author Share Posted May 9, 2014 Hi, I have tried to add this code but its not working still. Thanks Link to comment Share on other sites More sharing options...
vekia Posted May 9, 2014 Share Posted May 9, 2014 at the moment comenting for guests are disabled can you enable it, please? Link to comment Share on other sites More sharing options...
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