papagino Posted April 4, 2014 Share Posted April 4, 2014 (edited) Hey folks, Doing more testing on Prestashop 1.6.0.5 reveiled that the email sent out to customer have no clickable link for tracking... The content of the email sent to customer is like this: Your order with the reference ********* is currently in transit.You can track your package using the following link: (no link appears here!) Usually, when you update an order with a tracking number in the Order section of PS, the tracking become a clickable link right in the B.O., but not now, it is just a text. Oh, and yes, I did include the tracking string in my courier section and it is as follow: "http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=@" Is it just me having this problem or is this a bug? Any feedback would be appreciated. Cheers Daniel Edited April 4, 2014 by papagino (see edit history) Link to comment Share on other sites More sharing options...
papagino Posted April 4, 2014 Author Share Posted April 4, 2014 Hello people...;o) Can anyone confirm that the tracking feature is working or not so I'll know if I have to spend time debugging or wait for a fix from Prestashop... Cheers Daniel Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 5, 2014 Share Posted April 5, 2014 I can confirm it is working for me. Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 5, 2014 Share Posted April 5, 2014 prestashop\mails\en in_transit.html You can track your package using the following link: <a href="{followup}" 1 Link to comment Share on other sites More sharing options...
papagino Posted April 7, 2014 Author Share Posted April 7, 2014 (edited) Hi Bill, Are you using Canada Post as a shipping option? If yes, what do you use for the tracking link in the carrier setting? I tried using: http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=@ or http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=@&LOCALE=en but what is appearing on the email notification is this: http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e2s10120499000352753 (0120499000352753) is the actual tracking Number in this example and for some reason, the last portion of the link that is supposed to be "trackingNumber=" is replaced by "execution=e2s1". Any ideas why this is happening? Thanks Daniel -------------------------------------------------------------------------------------------- Whoohoo! Never mind, cleared Cashed and Force compilation in Back Office and everything seems fine now... Edited April 7, 2014 by papagino (see edit history) Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 7, 2014 Share Posted April 7, 2014 Yes I use Canada Post, and it is, http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=@ I tested a new install of PS 1.6.0.5. Did you take a look at the file above and see if the variable is correct? Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 7, 2014 Share Posted April 7, 2014 BTW - are you using a Canada Post Shipping Module? I do not use a Canada Post Module. I just offer flat rates that encourage people to increase the order size so they may reach my free shipping level. Link to comment Share on other sites More sharing options...
papagino Posted April 7, 2014 Author Share Posted April 7, 2014 Thanks for all your help Bill, I solved this problem by clearing the Cashed and Force compilation in Back Office and everything seems fine now... I also reinstalled Prestashop in another addon domain on my host and then changed it to point to my old database and all my other problems got fixed also... So I moved all the prestashop files back to my main domain and VOILA ;o) Cheers Dan 1 Link to comment Share on other sites More sharing options...
Bill Dalton Posted April 7, 2014 Share Posted April 7, 2014 You just learned 99% of the best methods for fixing PS. See you around the forum. Link to comment Share on other sites More sharing options...
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