Maurizio Fabbri Posted March 19, 2014 Share Posted March 19, 2014 (edited) Hello. My Prestasho version is 1.4.11.0. When I click on save after editing meta tag description content and site title on index.php (via Prestashop Admin Panel) I get this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips mod_jk/1.2.37 mod_bwlimited/1.4 mod_qos/10.10 Server at www.celma.com.ve Port 80 The site is offline and then I have to comment all .htaccess file lines to see the site online again. Why this happens? Edited March 24, 2014 by Maurizio Fabbri (see edit history) Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 20, 2014 Author Share Posted March 20, 2014 Someone? Link to comment Share on other sites More sharing options...
mfmref Posted March 20, 2014 Share Posted March 20, 2014 i have the same problem hope someone help us Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 20, 2014 Author Share Posted March 20, 2014 (edited) Please, help us. It will be appreciated. Edited March 20, 2014 by Maurizio Fabbri (see edit history) Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 20, 2014 Author Share Posted March 20, 2014 Someone who knows about this? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 21, 2014 Author Share Posted March 21, 2014 ??? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 24, 2014 Author Share Posted March 24, 2014 ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 24, 2014 Share Posted March 24, 2014 you will need to turn on errors to get the underlying error for debug. if you do not know how to turn on native PrestaShop error reporting see here: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 24, 2014 Author Share Posted March 24, 2014 Thank you so much Patron, I am going to read that now. 1 Link to comment Share on other sites More sharing options...
mfmref Posted March 24, 2014 Share Posted March 24, 2014 Thank you my system operator will try to fix this 1 Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 28, 2014 Author Share Posted March 28, 2014 Hello Patron, I hope you are fine, thank you very much for your concern and sorry for the delay but I have been internet connection problems here in Venezuela due to the hard situation on the country. I am going to turn on error reporting now and try to change meta tags description or title again to see what happens. 1 Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted March 28, 2014 Author Share Posted March 28, 2014 Patron, please read the post above. I see the same error: (I just added another word to Meta Description), and when I click on save, after the "refreshing" of the page (Prestashop Admin Panel page) and also the site I see this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips mod_jk/1.2.37 mod_bwlimited/1.4 mod_qos/10.10 Server at www.celma.com.ve Port 80 Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted April 7, 2014 Author Share Posted April 7, 2014 ??? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted April 7, 2014 Share Posted April 7, 2014 you will need to turn on errors to get the underlying error for debug. if you do not know how to turn on native PrestaShop error reporting see here: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Patron, please read the post above. I see the same error: (I just added another word to Meta Description), and when I click on save, after the "refreshing" of the page (Prestashop Admin Panel page) and also the site I see this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips mod_jk/1.2.37 mod_bwlimited/1.4 mod_qos/10.10 Server at www.celma.com.ve Port 80 please turn on errors, as the generic 500 error does not provide this detail Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted April 7, 2014 Author Share Posted April 7, 2014 Hello Patron, thank you very much for your answer, I had already done that, I turned on error reporting and then I did the same thing: I tried to edit meta tag description and when I clicked on save I got the same error message. You can see the site at this moment because then I commented again .htaccess file in order to visualize the site again. I comment again the .htaccess file because when I try to edit meta tag description the .htaccess file is "activated" again and I can't see the site (I see the Internal Server Error). So, I comment it to see the site again. My Hosting Provider said me that and said me to do that. What is your opinion Patron? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted April 24, 2014 Author Share Posted April 24, 2014 anybody here? Link to comment Share on other sites More sharing options...
Dh42 Posted April 24, 2014 Share Posted April 24, 2014 From the time that you click save, about how long does it take for the error message to come up? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted April 26, 2014 Author Share Posted April 26, 2014 Hello Dh42, thank you very much for your reply. Just a few seconds, 3 or 4 seconds. Why? Link to comment Share on other sites More sharing options...
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