ZeroCard Posted March 18, 2014 Share Posted March 18, 2014 Hello, When we try to open the front office nothing show up with our old theme. this the log_error: [18-Mar-2014 01:30:54 US/Eastern] PHP Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/*****************/public_html/themes/*******i/./layout//header.tpl' in '/home/*****************/public_html/themes/*******i/./header.tpl'' in /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /home/*****************/public_html/cache/smarty/compile/89/50/0e/89500e19b2bf268e7ea88731a321fcdafe07cf08.file.header.tpl.php(330): Smarty_Internal_Template->getSubTemplate('/home/*****************/...', NULL, NULL, NULL, NULL, Array, 0) #2 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_532722c989ce16_28544557(Object(Smarty_Internal_Template)) #3 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, in /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 [18-Mar-2014 01:37:21 US/Eastern] PHP Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/*****************/public_html/themes/*******i/./layout//header.tpl' in '/home/*****************/public_html/themes/*******i/./header.tpl'' in /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #1 /home/*****************/public_html/cache/smarty/compile/89/50/0e/89500e19b2bf268e7ea88731a321fcdafe07cf08.file.header.tpl.php(330): Smarty_Internal_Template->getSubTemplate('/home/*****************/...', NULL, NULL, NULL, NULL, Array, 0) #2 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(180): content_532722c989ce16_28544557(Object(Smarty_Internal_Template)) #3 /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, in /home/*****************/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 Hope someone can help us regard this. Sincerely, Link to comment Share on other sites More sharing options...
Usman Ahmed Posted March 18, 2014 Share Posted March 18, 2014 Try to activate the original theme came with version 1.6 from the backoffice. Link to comment Share on other sites More sharing options...
ZeroCard Posted March 19, 2014 Author Share Posted March 19, 2014 Still need help regard this. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted March 19, 2014 Share Posted March 19, 2014 Which theme you are using? Link to comment Share on other sites More sharing options...
ZeroCard Posted March 19, 2014 Author Share Posted March 19, 2014 @smartdatasoft my old theme why? Link to comment Share on other sites More sharing options...
SmartDataSoft Posted March 19, 2014 Share Posted March 19, 2014 May be that is theme issue with new prestashop template system. Link to comment Share on other sites More sharing options...
ZeroCard Posted March 19, 2014 Author Share Posted March 19, 2014 May be that is theme issue with new prestashop template system. Ok let's assume you right, how can we fix it from the error that we got above? Link to comment Share on other sites More sharing options...
SmartDataSoft Posted March 19, 2014 Share Posted March 19, 2014 Without view the live site message and debug it is really difficult to give a technical problem solution. Link to comment Share on other sites More sharing options...
ZeroCard Posted March 19, 2014 Author Share Posted March 19, 2014 Without view the live site message and debug it is really difficult to give a technical problem solution. We will sent you the test link ASAP Link to comment Share on other sites More sharing options...
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