gozzapaul Posted February 18, 2014 Share Posted February 18, 2014 We have a prestashop store with a purchased theme. The homepage has a 'Our Best Sellers' module in a very prominent position. The problem is, that the best sellers do not actually update? They have been the same products since last year and do not reflect what customers are actually buying? Any ideas very welcome... Link to comment Share on other sites More sharing options...
vekia Posted February 18, 2014 Share Posted February 18, 2014 what module you use for this? can you shed some more light on this please? Link to comment Share on other sites More sharing options...
gozzapaul Posted February 18, 2014 Author Share Posted February 18, 2014 Hi Vekia. The module is: Best Seller on Homepage The only configuration option is - display: y/n (or) number of items displayed. The page is: www.thecandyworkshop.com Thanks for looking... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 18, 2014 Share Posted February 18, 2014 This module uses cache, try clearing cache from back office. http://screencast.com/t/eh8yHmIto Link to comment Share on other sites More sharing options...
gozzapaul Posted February 18, 2014 Author Share Posted February 18, 2014 Hi There, This is set to 'Never recompile template files'? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 18, 2014 Share Posted February 18, 2014 Hi There, This is set to 'Never recompile template files'? you could set to compile if updated, but did you clear cache? Link to comment Share on other sites More sharing options...
gozzapaul Posted February 18, 2014 Author Share Posted February 18, 2014 There is no 'clear cache' button as there is on the screen shot you shared? Is this because it is a different version of Prestashop? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 18, 2014 Share Posted February 18, 2014 just set to force compile and visit the best sellers to see if it updates...as for clear cache you should search on how to do this for your ps version. don't forget to turn force compile off when done. Link to comment Share on other sites More sharing options...
gozzapaul Posted February 18, 2014 Author Share Posted February 18, 2014 Hi There, I did that but no effect I'm afraid. I will search for how to clear the cache manually... Link to comment Share on other sites More sharing options...
vekia Posted February 18, 2014 Share Posted February 18, 2014 For manual cache clear you need to access your Prestashop installation directory and delete the content of the following folders: cache/smarty/compile cache/smarty/cache 1 Link to comment Share on other sites More sharing options...
MarcGICS Posted August 8, 2014 Share Posted August 8, 2014 (edited) Hi Folks, We are getting the same problem. We are using the standard Prestshop "Top-Seller" Block and it isn't showing anything there after processing a few orders. What triggers items to display there (Just an order? Payment? A certain status?) and how long should it take to reflect? Same question for the standard "Customers Who Bought this product also Bought..." module? Thanks! Edited August 8, 2014 by MarcGICS (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted August 9, 2014 Share Posted August 9, 2014 products appear there if order was accepted, properly validated also, there is a chance that you just see old cached version without products please first try to clear shop cache and check if it changed this module. Link to comment Share on other sites More sharing options...
MarcGICS Posted August 9, 2014 Share Posted August 9, 2014 Vekia, Thanks for the reply. Yup, cleared the cache twice and placed orders since and nothing. If you clear the cache should orders from before clearing come through or only after? What do you mean by properly validated orders? Thanks! Link to comment Share on other sites More sharing options...
MarcGICS Posted August 10, 2014 Share Posted August 10, 2014 Some additional questions: 1. If an order is placed and validated and it is canceled, are the products that were on that order removed from Best Sellers and "Customers Who Bought..."? If not, how do you do that? (Is there a status one could us or another way?) 2. We have been testing this and have placed some test orders. We want to remove them from showing as above. Is there another/better way to do it? Is there perhaps a way to clear all order data before going live? (Which we want to do today.) Thanks again. Link to comment Share on other sites More sharing options...
vekia Posted August 10, 2014 Share Posted August 10, 2014 by properly validated order i mean: order status taht you defined for order must have enabled option: Link to comment Share on other sites More sharing options...
MarcGICS Posted August 10, 2014 Share Posted August 10, 2014 Hi Vekia, Great, thank you. So basically, "Shipped" and "Delivered" are the standard default status' that will then add items to Best Sellers etc? We have marked a number of orders as "Delivered" or "Shipped" (And they are marked to validate orders.) but the items ordered are not showing up under Best Sellers or "Other Customers Who...". Why is this? Lastly, please advise regarding my other 2 questions: 1. If an order is placed and validated and it is canceled, are the products that were on that order removed from Best Sellers and "Customers Who Bought..."? If not, how do you do that? (Is there a status one could us or another way?) 2. We have been testing this and have placed some test orders. We want to remove them from showing as above. Is there another/better way to do it? Is there perhaps a way to clear all order data before going live? (Which we want to do today.) Thanks, Marc Link to comment Share on other sites More sharing options...
MarcGICS Posted August 10, 2014 Share Posted August 10, 2014 Now, when we clear Prestashop Cache, we see the correct Best Sellers etc, but then after a few minutes, it reverts back to just the first 2 x Best Seller Items as the most current ones are no longer visible. (And they should be.) To be clear, we placed an order and marked it's status as shipped, but it appears to be reverting to a status of "Backorder". Why is this? Does Maintenance mode influence this functionality at all? I am guessing not? 1 Link to comment Share on other sites More sharing options...
vekia Posted August 10, 2014 Share Posted August 10, 2014 well i don't know, but i don't think so that maintenance mode can affect this part of shop. anyway, if you run shop WITHOUT cache, and with force compile option - everythinf work well? Link to comment Share on other sites More sharing options...
MarcGICS Posted August 10, 2014 Share Posted August 10, 2014 Hi Vekia, I am not sure, because when I checked it now a few hours later, it is displaying properly. (After there was nothing under Best Sellers the last time I looked a few hours ago.) How often does Prestashop update Best Sellers? IS it meant to be real time as the order status is changed? Thanks Link to comment Share on other sites More sharing options...
Big Vision Ltd Posted September 11, 2014 Share Posted September 11, 2014 I have cleared cache folders: cache/smarty/compile cache/smarty/cache Tried to clear cache with button in 1.6.0.9 but this did nothing. SO I manually removed all files myself. I still see the same original best sellers which do not represent what my best sellers are. Best sellers is not updating at all.What else can I try? www.sunset27.co.nz is our website. It would be nice to have this module actually working. Are there any other workarounds? Help!!! 1 Link to comment Share on other sites More sharing options...
vekia Posted September 11, 2014 Share Posted September 11, 2014 Hi Vekia, I am not sure, because when I checked it now a few hours later, it is displaying properly. (After there was nothing under Best Sellers the last time I looked a few hours ago.) How often does Prestashop update Best Sellers? IS it meant to be real time as the order status is changed? Thanks no, if prestashop uses caching new products in that block will appear after prestashop will clear cache for this feature. you don't have to do this manually, prestashop will clear it automatically after some time Link to comment Share on other sites More sharing options...
brim Posted October 29, 2014 Share Posted October 29, 2014 We have cleared cache, and best sellers module is not updating. How can we get our best sellers on the home page to update.Does anyone have a work around for this module? Link to comment Share on other sites More sharing options...
brim Posted October 29, 2014 Share Posted October 29, 2014 Just cleared the cache folders manually again, disabled cache in back office, CTRL-F5 to refresh the homepage (www.sunset27.co.nz), and still products in the Best Sellers are NOT updating. This has been an issue for over a year now.We have had many sales and those products do not show on the Best Sellers Tab. Has anyone else got this problem. Or should I just disable this module altogether. It doesnt seem like anyone has a fix or any ideas. Very frustrating. Link to comment Share on other sites More sharing options...
brim Posted October 29, 2014 Share Posted October 29, 2014 I even have products on our top sellers block on the homepage that have sold 1 pair 2 years ago..other more important and bigger sales are not even showing? (www.sunset27.co.nz) Link to comment Share on other sites More sharing options...
vekia Posted October 29, 2014 Share Posted October 29, 2014 i can't open shop, unfortunately i see this: Link to comment Share on other sites More sharing options...
brim Posted October 30, 2014 Share Posted October 30, 2014 Why would you see this error message? Website is up and live. Link to comment Share on other sites More sharing options...
PBo34 Posted February 16, 2015 Share Posted February 16, 2015 Hi, I'm interested in buying this module if it works. Is this problem fixed? Does it update now ? Thanks. Link to comment Share on other sites More sharing options...
dformica Posted January 18, 2016 Share Posted January 18, 2016 I have the same issue where recently purchased items don't show up here on my "Best Sellers" tab by the module "Top-sellers block", I'm on PS 1.6.1.4. It's not a caching issue because it has been cleared multiple times. Also, how to configure it so that it ignores cancelled orders? Thank you, Link to comment Share on other sites More sharing options...
[email protected] Posted May 27, 2016 Share Posted May 27, 2016 Hello, I have same problem. Please help..... Link to comment Share on other sites More sharing options...
vnovak Posted July 18, 2016 Share Posted July 18, 2016 Hello! Anybody nailed it down? As mentioned cache clearing or force compile are not helping here ( Link to comment Share on other sites More sharing options...
MuddyLockerSports Posted August 18, 2016 Share Posted August 18, 2016 Did anyone ever figure out this issue....? I have upgraded and still nothing... I would love to move away from prestashop, but not sure what it will entail. I have spent alot of money on development of my site. There are just too many bugs in prestashop. VERY Frustrating!!!!! Does anyone know which ecommerce platform is easiest to migrate to? Link to comment Share on other sites More sharing options...
jonas Posted November 18, 2016 Share Posted November 18, 2016 After a reset of the module it worked for me. Link to comment Share on other sites More sharing options...
jonas Posted December 3, 2016 Share Posted December 3, 2016 But a reset is not good if you have made a custom front page. So if that it the case you need to make a php file that regenerates the product_sale <?php require(dirname(__FILE__).'/config/config.inc.php'); ProductSale::fillProductSales(); Link to comment Share on other sites More sharing options...
jonas Posted December 6, 2016 Share Posted December 6, 2016 My solution was to make a file (as described above) since product_sale did not update when we use a web service to update the order status. Link to comment Share on other sites More sharing options...
drosophyle Posted December 18, 2019 Share Posted December 18, 2019 Hello I am having the same problem as everybody here. I am running Prestashop 1.6.1.17. Is the issue fixed with Jonas' trick? I would actually need to understand how to really create this file he is talking about THanks a lot Link to comment Share on other sites More sharing options...
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